well- we had to wait almost 3 months for the replacement piece as the first chest of drawers was damaged. it was out of stock so it took a long time to get bck into stock. the delivery process was goo... See more
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The electronics on the couch broke about 30 days after delivery. It’s been six months and still no parts. I’m a very unhappy customer and would not recommend Raymour Flanagan to any friends and family... See more
The salesperson Diana, was unbelievable in helping my mother pick out a perfect set for her living room. She was engaging, informative, and never rushed the same to move on to the next. She stayed wit... See more
Company replied
Excellent customer service by Asia! Easy access to look at furniture with no pressure. The whole process is always a breeze. Everyone is helpful throughout the whole experience. Every item I have purc... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
410 Reidville Drive, Suite 100, 6705, Waterbury, CT, United States
- 2035731015
4.3
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Eric was very knowledgeable and took…
Eric was very knowledgeable and took the time to listen to what we wanted. Great sales experience without the high-pressure.
August 19, 2024
Reply from Raymour & Flanigan - Waterbury
Dear Bruce,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Eric was able to assist you effectively and provide a great sales experience without any pressure. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
We were helped but Eric Gokey and was…
We were helped but Eric Gokey and was absolutely phenomenal!!! He was courteous, kind, polite, knowledgeable, and took his time with us and we were there an LONG time… He wasn’t rushing us to make an he wasn’t rushing us to make a decision either way and he was more than happy for us to take our time! Any question we had, he knew the answer right off the top of his head…. He didn’t have to google it or ask a coworker. Great to see we still have service like this and employees who truly know their products in and out!
July 14, 2024
Reply from Raymour & Flanigan - Waterbury
Hi Tina,
Thank you so much for taking the time to share your wonderful experience with Eric! We're thrilled to hear that he provided you with such exceptional service. It's great to know that he was able to answer all your questions and made you feel comfortable throughout your visit. We pride ourselves on having knowledgeable and courteous team members, and your feedback truly validates our efforts. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Team
Defective Product
The sales person and the company were fine. I just don’t feel that it’s appropriate for me to be penalized for a product that wasn’t working properly in the first place. Not only did I lose over $500. I ended up spending another $1300 and I have one less chair than I started with.
July 3, 2024
Awesome visit
Very friendly from the moment I was half way in the door. Understood my needs and was very informative.
June 26, 2024
Jaime is the best
Jaime is the best. I've dealt with him in the past. He is very professional and knowledgeable.
June 16, 2024
Reply from Raymour & Flanigan - Waterbury
Hello Anita Naiss We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Lora was very pleasant and informative…
Lora was very pleasant and informative about design interest.
June 12, 2024
Reply from Raymour & Flanigan - Waterbury
Hello Maria Gervasio We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Excellent customer service by Asia!
Excellent customer service by Asia! Easy access to look at furniture with no pressure. The whole process is always a breeze. Everyone is helpful throughout the whole experience. Every item I have purchased over the years has been the best of quantity! Thank you no complaints and I would recommend this location to anyone.
June 9, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you so much for your review, Geo! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Waterbury
Thank you, Denise, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Waterbury
Hello Ronald Barnes! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Asia character is full of pleasing the customerc
Asia greeted my husband and I with a beautiful smile and how can I help you. And she did just that
May 13, 2024
Reply from Raymour & Flanigan - Waterbury
Hello Doris Jones! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Best sales rep!
May 8, 2024
Reply from Raymour & Flanigan - Waterbury
Hello Jennifer Ayers Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Asia was great!!!!
May 6, 2024
Reply from Raymour & Flanigan - Waterbury
Hello Kathleen Frenis! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Sale Associate Fransisco Baptista is…
Sale Associate Fransisco Baptista is always a pleasure to see. Very out going and processional. He has been my go to person for the last 6 years. He very attentive to details and makes sure all my needs are met.
April 7, 2024
Reply from Raymour & Flanigan - Waterbury
Hello Stephanie Valentin! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Great costumer service
Great costumer service. All questions were answered and our purchase went smoothly!
March 7, 2024
The salespeople are very knowledgeable…
The salespeople are very knowledgeable and helpful. There is never any pressure. The selection is wonderful.
March 5, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you so much, Elizabeth, for taking the time to leave a review and for your kind words. We're so happy to hear that our staff provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Waterbury
Hello Ellen Carey! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Jaime was great!
March 1, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you so much for your review, Tracey! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
I went in to order a kitchen set
I went in to order a kitchen set , a couch and a rug. I then went home and realized the rug would be to small so I called the associate I worked with. The store said he would call me back. After an hour he didn’t , so I called him again. He was short with me and I asked him to please credit my debit card for the rug. He said he would and I didn’t need to do anything. Well it’s now 4 days later and he did not credit the debit I used for the rug. I called the bank and they said there were no return even processed . I know have to dispute the claim with the bank. I will not be going into the Waterbury store to purchase anything again.
February 24, 2024
Reply from Raymour & Flanigan - Waterbury
Hello Sherry Trowell. We're sorry to hear you had a negative experience in our showroom. This is certainly not how we want our customers to feel while shopping with us! If you'd like to discuss this matter further, please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!
Francisco was great
February 22, 2024
Eric
Eric, was a good salesman and having a wide variety of floor models helped me with my decision.
February 20, 2024
Reply from Raymour & Flanigan - Waterbury
Thank you so much for your review, Randy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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