Just everything abt your Company from the minute entering the showroom and being greeted right away by Robin who exceeded our expectations as she was pleasant and personable. She was very knowle... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We first visited about a week ago, looking for a nw couch. Lisa Seely was very helpful, making suggestions without being "pushy" as some salespeople are. We returned yesterday and specifically asked... See more
Azza was so knowledgeable and so pleasant to deal with. She listened and under what we wanted and she helped us find exactly what we wanted.
I attempted to place an order by phone to the Waterford R&F store, but failed when filling out my requested financial information online. When I clicked on “terms and conditions” to read them l could... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
917 Hartford Turnpike, 6385, Waterford, CT, United States
- 8604373684
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good service
The salesman kept showing different possibilities until he hit exactly what I wanted.

Reply from Raymour & Flanigan - Waterford
Love our furniture
We love all of the furniture we recently purchased from Raymour & Flanagan. Our consultant, Gaye Whitham, assisted us in choosing and coordinating our new furniture.
Great product
Great product, prices, communication and delivery. Will buy from them again!

Reply from Raymour & Flanigan - Waterford
Delivery takes way too long
Delivery takes way too long, it has been 10 days already and you still don’t even have estimated delivery time. I will not order anything ever again
Raymour & Flanigan's salesperson Paul Jensen
We visited your Waterford, CT store and, again our salesman was Paul Jensen. Always extremely knowledgeable and helpfull. Everything went smoothly and delivery also. Very pleasant to deal with Raymour & Flanigan.

Reply from Raymour & Flanigan - Waterford
Azza is so kind
Azza is so kind. I came to try a mattress that a family member has. She was sweet. I told her I knew what I wanted and would be back at the end of the week. I came back and purchased a bed and mattress from her. We were expecting a hurricane that weekend so I asked if they could hold off on the delivery until the following weekend. And she set it up without any worries. I will go back to purchase a tv stand with my GC that comes with the mattress purchase, once it arrives!
Bed frames
Moe was helpful-he showed me all the bed frames that could be a platform bed and a conventional box spring frame.
Johnny

Reply from Raymour & Flanigan - Waterford
5 stars!!!!!
Only complaint is I wish there was more communication and tracking to see where the delivery was and when it would arrive. Other than that 5 stars to the sales people and everyone else I spoke to and the delivery team also gets 5 stars. My granddaughter loves the mattress and my grandson likes the lower box spring because he no longer needs rails! Thank-you Raymour and Flannigan team, I will definitely make all of my furniture purchases with you!!!

Reply from Raymour & Flanigan - Waterford
The salesperson was very helpful
The salesperson was very helpful. The sales transaction went
Smoothly and without a long wait. And there will not be a long
Wait for delivery.. a very positive and enjoyable shopping experience!

Reply from Raymour & Flanigan - Waterford
Online order of coffee table
The online order process and the delivery and set-up went with easy and on time., and the delivery staff was very courteous.

Reply from Raymour & Flanigan - Waterford

Reply from Raymour & Flanigan - Waterford
Great purchase experience
I was looking for a low profile mattress base and found some online. I called several and Raymour & Flanagan was the Best Buy and would also remove my old box spring included with the delivery fee. I chose them also since I have purchased furniture there before and have been satisfied with there service. The person I spoke to was pleasant, helpful and easy to understand. It was an excellent experience.

Reply from Raymour & Flanigan - Waterford
Sales associate was professional and…
Sales associate was professional and knew inventory well. Was able to answer questions and made our experience pleasant. Here attire was classy!!

Reply from Raymour & Flanigan - Waterford
We were in and out and Gina from the…
We were in and out and Gina from the Warwick store was great.
Stopped in Raymour and Flanigan last…
Stopped in Raymour and Flanigan last night. Was looking for a bedroom set for my daughter. Azza was amazing. She not only made sure we got the right bedroom set for my daughter. She went the extra mile calling the bank to get my credit line increased. I will deff be back soon. Thank you Azza

Reply from Raymour & Flanigan - Waterford
Our salesmen was very helpful and…
Our salesmen was very helpful and pleasant to talk to he helped us find the right bed we were looking for he showed us many models and was not pushy at all great experience

Reply from Raymour & Flanigan - Waterford
My last experience at Raymor and Flanagan
The crew were helpful and nice and the sales person was kind . He showed us the furniture and answered all our questions . They worked with us on the finance . The furniture is classy and beautiful . The delivery time is reasonable .
The associates who helped us with…
The associates who helped us with purchasing of our mattress and frame where very knowledgeable about the product and didn’t feel pressured on buying items very happy with my purchase and received it next day thank you again

Reply from Raymour & Flanigan - Waterford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







