Just everything abt your Company from the minute entering the showroom and being greeted right away by Robin who exceeded our expectations as she was pleasant and personable. She was very knowle... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We first visited about a week ago, looking for a nw couch. Lisa Seely was very helpful, making suggestions without being "pushy" as some salespeople are. We returned yesterday and specifically asked... See more
Azza was so knowledgeable and so pleasant to deal with. She listened and under what we wanted and she helped us find exactly what we wanted.
I attempted to place an order by phone to the Waterford R&F store, but failed when filling out my requested financial information online. When I clicked on “terms and conditions” to read them l could... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
917 Hartford Turnpike, 6385, Waterford, CT, United States
- 8604373684
4.7
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great salesman!
April 11, 2026
Rob was very good helping us purchase 3…
Rob was very good helping us purchase 3 items for our MB
Details and answered all our questions
We been buying at your furniture store for years
TY
April 3, 2026
Always a pleasure shopping
Always a pleasure shopping, beautiful furniture and decorative objects, too!
February 1, 2026
Salesperson was great
Salesperson was great. He was very patient as we walked around and was eager to make an easy purchase for us
January 28, 2026
A Pleasant Experience
What a wonderful shopping experience. Robin was absolutely pleasant to walk thru the showroom with describing the products we were interested in. We had no problem selecting the pieces we had come in searching for after be educated on the various options that were available to us. The feeling of satisfaction we felt after our experience is something we wish on the people in our inner circle who we will recommend visiting Raymour and Flanigan. Thank you Robin.
October 8, 2025
Unprompted review
Ottoman repair
The purchase went very well. I had a problem with my ottoman that the wheels were peeling and I call for service and the tech guy was very polite and repaired all 4 wheels,about a week ago. Now one of the wheels collapsed and waiting for the second repair.
October 7, 2025
Our salesperson Azza was very helpful…
Our salesperson Azza was very helpful but never pushy which we found to be a great quality and we will not hesitate to purchase a new living room set from
R &F in the near future.
September 29, 2025
Wonderful experience
Wonderful experience! The sales person greeted us warmly and knew exactly what to show us based on our needs! We placed our order quickly and left very satisfied with our decision!
September 20, 2025
Still waiting....
We had a positive in-store experience. We found a living room set we liked and had it delivered. When they set it up, they left a broken armrest. I called the store immediately and was told to send pics to a text and that hopefully someone would get back to us in 72 hours as they are short staffed.
So we have a brand new living room set sitting in our house that is broken. It has been 5 days as of today with zero contact.
There is noway the delivery guys couldn't have known the set was clearly faulty when setting it up. They lost a customer.
September 8, 2025
Unprompted review
Jackie was exceptionally responsive…
Jackie was exceptionally responsive throughout the selection and purchase process. I'd highly recommend her to both commercial & residential clients.
September 5, 2025
Quick and easy buying experience
I came in Monday night and was greeted by Paul Jensen. I explained to him that I had a bad experience at the store years ago but was willing to give them another shot and that I was looking to buy a couch and recliner. Paul couldn’t have been nicer and more helpful in showing me around at the options that were available. We were able to quickly find exactly what I was looking for. Paul got the paperwork, financing and delivery date set up quick and easy. I had arrived about a half hour before close and he even stayed a little past store closing time to help me get it all finalized. It was a very pleasant and easy buying experience from start to finish.
August 12, 2025
Reply from Raymour & Flanigan - Waterford
Hello Matthew,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Paul was able to assist you in finding the perfect couch and recliner, and that your visit was pleasant from start to finish. It's wonderful to know that we could turn around your previous experience and provide the service you deserve. We appreciate your trust in giving us another chance and are delighted that everything went smoothly, including the paperwork and delivery arrangements. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Waterford
Hello Norm,
Thank you for taking the time to share your feedback with us! We are delighted to hear that you found our service outstanding and that you had a positive experience at Raymour & Flanigan. Your satisfaction is our top priority, and your kind words mean a great deal to our team.
If there is anything else we can assist you with or if you have any additional feedback, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
I avoid salespeople at all costs
So I am a hard sell, I am always weary of sales people I find them pushy or uninterested and I just don’t trust them so my go to is always “we’re just looking, thank you”. Jackie Gash from the Waterford ct store was the exception to the rule. She respected that I needed my space and once she saw me in my space she came and without being pushy just really tried her best to make us feel comfortable like she wanted to talk to us weather we were buying or not. Before I knew it I was buying the set we ended up with and she made it work for a budget I was comfortable with. I even said to my husband when we were on our way home, “ this woman is wasting her talent selling couches she should be selling cars or houses.” It’s not easy to sell me anything and now I have a beautiful set I really love at a monthly amount I can afford. If your in the market for a couch set go to raymore and flannigan in Waterford and ask for Jackie this lady is amazing
August 3, 2025
Unprompted review
Reply from Raymour & Flanigan - Waterford
Dear Beth,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Jackie made such a positive impression during your visit. It's fantastic to know that she was able to provide you with the space and comfort you needed while assisting you in finding the perfect set for your home.
We are incredibly proud of our team members like Jackie, who go above and beyond to ensure our customers feel valued and supported, regardless of their purchasing decisions. Your kind words and recommendation mean a lot to us, and we will be sure to pass along your compliments to Jackie and the rest of the team.
Thank you once again for choosing Raymour & Flanigan. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Absolutely beautiful and right on time…
Absolutely beautiful and right on time for delivery
August 10, 2025
Reply from Raymour & Flanigan - Waterford
Hello Carol,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you found your purchase absolutely beautiful and that the delivery was timely. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations.
If there's anything else we can do for you or if you have any future needs, please don't hesitate to reach out. We look forward to serving you again!
Warm regards,
The Raymour & Flanigan Team
SALESMAN PHIL WAS PERFECT WITH HIS…
SALESMAN PHIL WAS PERFECT WITH HIS KNOWLEDGE OF WHAT HE WAS SELLING AND WHAT HE WOULD RECOMMEND
August 6, 2025
Reply from Raymour & Flanigan - Waterford
Hello leftypollock,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Phil was able to assist you perfectly with his knowledge and recommendations. Providing exceptional service is our top priority, and it's wonderful to know that Phil made your visit a positive one. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Everyone was great!!
August 5, 2025
Reply from Raymour & Flanigan - Waterford
Hello Carmela,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience at Raymour & Flanigan. Our team is dedicated to providing excellent service, and your kind words mean a lot to us. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Nice store
Nice store, escalator was great for my wife who is handicapped, friendly sales woman
July 31, 2025
Reply from Raymour & Flanigan - Waterford
Hello Tony,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you and your wife enjoyed your visit to our store. It's wonderful to know that the escalator was helpful and that our sales team made a positive impression. We strive to provide a welcoming and accessible environment for all our customers, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
Extremely excellent employee
I am handicapped and called the store to inquire if they had a wheelchair. I talked to Paul Jensen and he met me at the door when I arrived. I was in restaurant and retail management for 40 years, several commission, and as I told the manager I have never met a salesperson better than myself, lol. He was kind,and knowledgeable. He met all my needs i will send people his way. You are very lucky I am out of the business or I would steal him away.
July 30, 2025
Reply from Raymour & Flanigan - Waterford
Dear Robin Richards,
Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that Paul provided you with the exceptional service you deserve. It's always our goal to ensure that all our customers feel welcomed and supported, and we're glad Paul was able to assist you so effectively.
Your kind words and high praise mean a lot to us, especially coming from someone with your extensive experience in the industry. We are indeed fortunate to have Paul as part of our team, and we will be sure to pass along your compliments to him.
Thank you again for your feedback and for recommending us to others. We look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
Awesome Andrew
Andrew Furtado made our experience the best possible.
He greeted my sister and I at the door. He was knowledgeable, kind, and knew his boundaries. In other words, he didn't suffocate us, nor did he leave us on our own too much.
July 12, 2025
Reply from Raymour & Flanigan - Waterford
Dear Rebecca,
Thank you for sharing your positive experience with us! We're delighted to hear that Andrew made your visit enjoyable with his attentive yet respectful approach.
Your kind words and perfect rating inspire us to keep delivering excellent service. If you need further assistance, please feel free to reach out.
Thanks again for choosing Raymour & Flanigan. We look forward to serving you and your sister in the future!
Best,
Raymour & Flanigan Customer Service Team
Beautiful store in Waterford and my…
Beautiful store in Waterford and my sales person, Linda was very patient and helpful!! She even accommodated my request to change my mind on a piece of furniture.
July 10, 2025
Reply from Raymour & Flanigan - Waterford
Hello Dean,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your visit to our Waterford store and that Linda was able to assist you so effectively. It's wonderful to know she could accommodate your needs and help you find the perfect piece of furniture. Your kind words and 5-star rating mean a lot to us. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.