Raymour & Flanigan - West Hartford Reviews 

The store looked amazing & was enjoyable to shop.

Excellent, explaining the difference between the beds

Service was friendly, efficient, and knowledgeable. Every effort was made to bring the price down and facilitate the purchase. Quality of the item (American Leather sleeper sofa) seems very high.

I was never pushed or badgered in any way. Jose Medina was an ideal salesperson.

Jose Medina was excellent to work with! He gave us the freedom to explore the store on our own to get an idea of what we liked then was there to help us narrow down what we liked and guide us through our choices. Will definitely seek him out again for our next purchase!

The salesperson and manager was very friendly and helpful. They were knowledgeable and professional. My experience was extremely pleasant.

The sales rep was awesome. Thanks to Mr. Dwight Barrett. He explained everything to me. walked with me around the store and showed me all the products.

Received excellent service from Dwight Lucky. He helped us navigate through a variety of bedding until we found the right one that fit both out needs.

Very courteous, neat and quick.

Associate was very helpful and informative.

Excellent! Sedrick Tate was wonderful to work with

Josh was very kind and knowledgeable. It’s great to see excellent customer service is still alive!

Yuliia Filipski was very pleasant and professional. She guided me to the mattress I was looking for and explained everything in detail and answered all my questions with ease and knowledge. I would definitely recommend her to my friends when they are in need of a piece of furniture.

Great job! Delivery of the product was on time

I expected a five star experience because that’s generally been my experience with Raymour and Flanigan. But this time there was a wrinkle. I had requested and received a delivery date that showed up on my order confirmation page. When that day arrived and I got no reach-out about my delivery window I first tried to call customer service - with no luck. Automated system just kept routing me to the local store which was not yet open. I then initiated a chat online which after a bit of a wait did result in an interaction with a human who told me that my delivery was not set up for that day but she could set me up for the following day. Well the following day didn’t work as well for me but what was I gonna do with that point. All in all not life-changing but it was irritating.

The gentleman that took my order was very attentive and follow up with a call. I call that excellent service! He was truly one of the best customer service persons I have ever encounter. Thank you!