We checked out the Nectar beds at the West Hartford Connecticut Raymour & Flanigan and Ethan Goldman was extremely helpful, easy to talk to and ask questions. We weren’t sure if we were ready to buy r... See more
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Unmatched furniture. No one following up to resolve issue
Company replied
We were in the market for another new mattress. After several unhappy visits to a local store, we decided to take a ride to the Hartford Store. From the minute we walked in and were greeted by Jose... See more
Company replied
Service was friendly, efficient, and knowledgeable. Every effort was made to bring the price down and facilitate the purchase. Quality of the item (American Leather sleeper sofa) seems very high.... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
490 New Park Avenue, 6110, West Hartford, CT, United States
- 8605868223
4.8
Excellent
89 reviews
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Hasn’t replied to negative reviews
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Worst customer service ever!!!
The quality of the mattress and box spring was adequate. The customer service was the worst I have ever experienced. They never called to tell me a delivery time. I called customer service three times and they never got back to me. I finally called the store twice and got an estimated time between one and 4 PM. This was at 12:45 PM so I wasted my entire day. Delivery men were efficient, polite and Punctual. But I would never use Raymore and Flanigan again because the customer service was the worst I have ever experienced
March 7, 2020
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hi Barbara. We are very sorry to hear about this issue with your delivery scheduling and we sincerely apologize for the inconvenience this has caused. If you'd like to talk with us further about this, feel free to email rfcare@raymourflanigan.com and we'll get you in touch with our leadership team. Thank you. -MR
Great customer service
November 21, 2019
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hi Jessica! We are delighted to hear you enjoyed your experience. We hope you enjoy your new furniture! -MR
Always great service and prices
Always great service and prices.
I always find what I’m looking for when I shop here.
October 2, 2019
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hello Michele! Thanks for leaving a review about your great experience. We look forward to seeing you again in the near future! -MR
My salesperson was Allan
My salesperson was Allan. I'm extremely happy that it was. He wasn't pushy, he gave me lots of information and choices, so that I can make informed decisions. That was really important to me. Thank you again Allan! I will see you again soon.
August 30, 2019
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hi Cynthia! We want to thank you for taking the time to tell us about your experience! Have a great day! -MR
The salesman Darrin was very courteous…
The salesman Darrin was very courteous with a smile and was very knowledgeable helping me with mattresses! Yes I recommend Raymour and Flanigan excellent furniture and sales men and women!!
Also kudos to Manager Anthony what will we do without him knows his business!!
August 4, 2019
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hi Madelyn! Thank you for taking the time to tell us about your experience at Raymour & Flanigan! We hope you enjoy your new furniture! -MR
My experience was very nice
My experience was very nice
The sales person was very nice, she was knowledgeable about assisting me with the purchase of my new Bedroom Set...
July 29, 2019
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hi Olive! It's great to hear you enjoyed your experience. We hope you enjoy your new furniture! -MR
Kate was awesome She brought us right…
Kate was awesome She brought us right to the couch we were looking for! In and out , with financing for 6 months in 1/2 hour! Very efficient and polite!
May 16, 2019
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hi Cathy! Thank you for leaving a review about your terrific experience. We appreciate you shopping with us! -MR
From Sales Rep James Sirois in the…
From Sales Rep James Sirois in the Manchester CT store to the next day delivery, everything went well. The only thing that went off was that we were promised a phone call between 7-7:30 am to notify the three hour delivery. The delivery was fine but we did not receive the phone call, we had to call. Other than that, all went well.
May 11, 2019
Unprompted review
Reply from Raymour & Flanigan - West Hartford
Hi Alain! Thanks so much for taking the time to leave us this helpful feedback. We are sorry for any miscommunication regarding your delivery but we appreciate you sharing your thoughts with us. Thank you for shopping with us! -MR
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