Raymour & Flanigan - West Springfield Reviews 286

The salesman Ray Wholley was very nice and made me feel quite comfortable. I told him what I was looking for, an electric recliner, with one in mind, which they had for display in the showroom. He showed me all the motions of the chair and gave me some time to explore other chairs, in case I something better. I purchgased the chair I had been looking for. Again Ray couldn't be more knowledgable and friendly and I would gladly come back to Raymour & Flanigan, again !

We worked with Lynn and she was extremely helpful. When we got home and measured we realized that we ordered a couch too large. Lynn and the store manager Joe went above and beyond to ensure that we had the right configuration of the sectional. They even took it apart on the showroom floor and reconfigured it the way we wanted for our living room to ensure it would fit.

It was wonderful dealing with your customer service team.They were pleasant,understanding ang tried quickly to resolve our problem.

Our sales person Jessica was great! very easy to talk with and didn’t pressure us.

Mary Lynne is very helpful and even stayed past end of her shift to make sure everything was perfect.

My husband and I placed an order in store for a sectional on Feb 13th. Our sales person Jess told us it would be 3-5 weeks because we chose a custom color/fabric. We spent over $2,600 on a couch and a coffee table. 4 weeks rolled around and I called to check the status so we could make arrangements to get our old couch out of our home. Jess wasn’t available and I was told she would call me back. She called my husband back, and proceeded to tell him that she “never would have said 3-5 weeks” because they can’t get anything in that quick. So I guess both my husband and I made that up, and our couch wouldn’t be in the warehouse until mid April. We got a call on either 3/16 or 3/17 saying our couch would be ready in 7-10 days. We then got another call on Friday 3/20 that the couch was in and could be delivered today, 3/23. So we got rid of the couch we had over the weekend and are now sitting in lawn chairs, only to get a phone call this morning at 9 am that the couch wasn’t there, and wasn’t going to be delivered until April 6th. We are less than impressed and feel like we were lied to. And for what?? Just be honest about the time line and I would’ve been fine with waiting 2 months. Instead, we get the run around and are now sitting in lawn chairs for 3 weeks. It feels to me like they tell you what sounds the best so they can make their commission. Typical slimy salesman tactics. If you’re going to custom order furniture from these people, know that you’ll be waiting at LEAST 2 months. We will never purchase from here again.

Working with Mary Lynn is always a great experience. She is so very knowledgeable and always puts her customers satisfaction ahead if anything!!

Great shopping experience !!!! Jamer and Mary Lynn were super to work with. Great selection of furniture .

Denise. It's fun shopping with her because she listens and is humorous about me changing my mind about a sofa vs sofa bed a million times!
She asks questions about the size of my room, the colors I like -- in order words, she shops with me.

The sales person was very helpful but not pushy. Assisted with any questions but allowed enough time to also go through the store.

Bought a floor model couch as the discontinued the model. Bought an additional section for almost half the cost of the couch. The new section does not match the couch. Rf Refused to take it back or refund my money. Many back and forth conversations and the ghosted me for the last 6 weeks.
Thank you for your lack of honesty and ethical sales Andy...we will get the rest of out furniture somewhere else.

Quality of products and Vana was very helpful and knowledgeable in the products with great customer service.

Our sales person Peter was a pleasure to work with and assisted us in finding the mattress, bedroom and living room furniture we wanted.

Courteous and knowledgable sales person, the item we were looking for was in stock along with several others from which to choose as well.

Very good customer service!!!

The salesperson was friendly, professional and answered all of my questions, even though I may have asked the same ones twice.was not bothered by any questions. Did not appear to be in a hurry

My consultant, Stephanie was fabulous to work with. Her design experience was just what I needed to help me pick out the right size sofa and chairs for my living room.

Our salesman, while attentive was not overbearing and pushy. His name is Angel.

Angel was wonderful and very helpful, we will definitely be back