Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... See more
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See what reviewers are saying
I would like to thank Vana, the sales associate who helped us choose the right fit in furniture for us. She went above and beyond to fill our needs. She was so lovely, personable and knowledgeable wi... See more
I was able to talk with a real live young woman about my situation. She was informative, realistic in what she could do to help me with my problem. I believe her name was Winnie in the service departm... See more
I wasn’t happy with salesman. One of the first things he said was we have a lot of those chairs in stock. After I chose one he repeated he had them in stock. To me that meant they were available to t... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
895 Riverdale Street, 1089, West Springfield, MA, United States
- 4137269990
4.7
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Jessica helpful!!
Jessica E. at the West Springfield store was SO helpful today! She helped me troubleshoot how to use our adjustable base and it worked!! She took the time to show me a Bluetooth app, gave me the manufacturer phone number for support and explained how it worked so I could trouble shoot it when I got back home. I’m very appreciative of her help and excellent customer service!!
July 8, 2025
Unprompted review
Reply from Raymour & Flanigan - West Springfield
Hello Loren Davine,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Jessica E. at our West Springfield store was able to assist you effectively with your adjustable base. It's great to know that her guidance with the Bluetooth app and additional support information made a positive difference for you.
We pride ourselves on providing excellent customer service, and it's always rewarding to hear when our team members go above and beyond to help our customers. Your feedback is greatly appreciated and will be shared with Jessica and the team.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Store
Jose was great to work with!
July 6, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Joshua,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Jose provided you with excellent service. Our team strives to deliver the best experience possible, and it's wonderful to know that Jose made a positive impact during your visit. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Hello Norma,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Angel was able to assist you with patience and helpfulness as you explored our selection of recliners. Providing excellent customer service is a top priority for us, and it's always rewarding to know when we've met that goal.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future!
Best regards,
Raymour & Flanigan Customer Service Team
Sales person very knowledgeable and…
Sales person very knowledgeable and very patient not pushy. Wide variety of choices.
June 14, 2025
Reply from Raymour & Flanigan - West Springfield
Hi Dave,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our sales team and appreciated the wide variety of choices available. Our goal is to provide knowledgeable and patient service without any pressure, so it's great to know we hit the mark. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Ray was fantastick
June 13, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Angelo Ferraro,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience with Ray. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Sales associate and the cashier were…
Sales associate and the cashier were friendly, professional and helpful.
May 30, 2025
Reply from Raymour & Flanigan - West Springfield
Dear Customer,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our sales associate and cashier were able to provide you with friendly, professional, and helpful service. Your feedback is incredibly valuable to us, and we're delighted to know that you had a positive experience at Raymour & Flanigan.
We look forward to welcoming you back to our store in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Hello Jeffrey,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with our team. At Raymour & Flanigan, we strive to provide exceptional service and ensure our guests feel valued and supported. Your feedback is incredibly important to us, and it motivates us to continue delivering the best possible experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
Our salesperson
Our salesperson, Vana, was knowledgeable, courteous, helpful, and professional.
May 17, 2025
Reply from Raymour & Flanigan - West Springfield
Hello,
Thank you for sharing your great experience with us! We are very happy to hear that Vana gave you helpful, friendly, and professional service. Our goal is to ensure our customers have the best experience possible, and it makes us glad to know that Vana went above and beyond for you. If you need anything else, please feel free to contact us anytime.
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Hello Nuemia Monteiro,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service to be patient and kind. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Excellent service, quality products that will last
We are so happy with our purchase from Raymour & Flanigan. Having just moved to the area with no furniture, it was difficult to know where to start. Denise McCarthy was incredibly supportive in helping us to find the right pieces for our home. The whole R & F team made the process seamless from start to finish. We couldn't be happier with our choice to go with Raymour & Flanigan for our furniture needs.
May 10, 2025
Unprompted review
Reply from Raymour & Flanigan - West Springfield
Dear Sarah,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you are happy with your purchase and that Denise, along with the rest of our team, was able to assist you in finding the perfect pieces for your new home. It's always our goal to make the furniture buying process as seamless and enjoyable as possible, and your kind words affirm that we are on the right track.
We truly appreciate your trust in Raymour & Flanigan for your furniture needs and are delighted to have been a part of your journey in settling into your new area. Should you need any further assistance in the future, please don't hesitate to reach out.
Thank you once again for your feedback and for choosing us. We hope you enjoy your new furniture for many years to come!
Best,
The Raymour & Flanigan Team
Ray Wholley was extremely helpful and…
Ray Wholley was extremely helpful and provided all the information we needed to make our purchase.
May 9, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Mark B,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ray Wholley was able to assist you effectively and provide all the information you needed for your purchase. We strive to offer the best service possible, and it's wonderful to know that Ray met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Sales person Ray was very helpful and…
Sales person Ray was very helpful and knowledgeable!! If our delivery goes as well it will have been a A+ experience!!
May 7, 2025
Reply from Raymour & Flanigan - West Springfield
Hello James,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Ray was able to assist you with his helpful and knowledgeable service. We strive to provide an A+ experience for all our customers, and it's great to know we're on the right track. We hope your delivery goes just as smoothly and that you enjoy your new furniture. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
We visited both the "outlet" store and…
We visited both the "outlet" store and the traditional store and were promptly greeted at both and attended to quite nicely. We made a purchase at the traditional store.
April 28, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Lynn,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received a warm welcome and attentive service at both our outlet and traditional stores. It's wonderful to know that you found what you were looking for at our traditional store. Your positive feedback and perfect rating mean a lot to us, and we are delighted to have you as a valued customer. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Time well spent for a significant purchase
Nice variety to select from; congenial, clear, honest, candid, and knowledgeable sales person
April 25, 2025
Reply from Raymour & Flanigan - West Springfield
Hello David,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the variety of selections we offer and that our sales team made a positive impression with their congenial and knowledgeable service. Your satisfaction is important to us, and we strive to provide an honest and candid shopping experience for all our customers.
If there's anything more we can do to enhance your experience or if you have any further suggestions, please feel free to let us know. We look forward to welcoming you back to Raymour & Flanigan soon.
Best regards,
The Raymour & Flanigan Team
Jess: comprehensive, caring and clear
Jesse was super informative, knowledgeable, has a vibrant personality, much patience and a great balance between allowing us to look around the showroom by ourselves, and then episodically checking in to answer every question. At the end, she outlined very clearly the payment options, ancillary charges and data about delivery etc… she is a superlative employee and a compassionate person Barry Poret
April 25, 2025
Reply from Raymour & Flanigan - West Springfield
Dear Barry,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Jesse at our showroom. It's fantastic to know that she was able to provide you with the right balance of guidance and independence during your visit. Her ability to clearly explain payment options and delivery details is something we truly value in our team members.
We are proud to have Jesse as part of our Raymour & Flanigan family, and your kind words will certainly be shared with her and the rest of our team. Your satisfaction is our top priority, and it’s rewarding to know that Jesse's service met your expectations.
Thank you once again for your review and for choosing Raymour & Flanigan. We look forward to serving you again in the future.
Warm regards,
The Raymour & Flanigan Team
EZPZ
I bought a mattress at 7pm on a Wednesday and it delivered the next day at 8:15am. The easiest process ever.
April 10, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Claudia,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that your mattress purchase and delivery went smoothly and efficiently. Our team strives to provide the best service possible, and it's wonderful to know we met your expectations. If you need any further assistance or have questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Delivery next day
Delivery next day, help picking on the phone what I needed to get for my son, love it
April 6, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Joannies,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience with our next-day delivery service and that our team was able to assist you in finding the perfect items for your son. It's always our goal to provide exceptional service and make the shopping experience as seamless as possible.
We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The sales person (Jessica) and the…
The sales person (Jessica) and the manager (Mike) were absolutely fantastic!!!
April 5, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Glenn,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Jessica and Mike provided you with such a fantastic experience. Our team is dedicated to ensuring our customers receive the best service possible, and your kind words are truly appreciated.
If there's anything else we can do for you or if you have any future needs, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
GREAT BEDROOM CHOICES…
YOU HAD THE BEDROOM SET THAT MY WIFE LOVED, IN STOCK, AND OUR SALESMAN, KAM, WAS VERY KNOWLEDGEABLE ABOUT THE PRODUCT AND EVERYTHING TO DO WITH THE SALE.
March 30, 2025
Reply from Raymour & Flanigan - West Springfield
Hello William,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that your wife found the perfect bedroom set and that Kam was able to assist you with his product knowledge and expertise. We strive to provide our customers with the best service and are delighted to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Tim Regan
Our salesperson, Tim, was great. Very respectful, knowledgable and efficient.
March 23, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Kathy,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Tim provided you with respectful, knowledgeable, and efficient service during your visit. Our team strives to offer the best service possible, and it's wonderful to know that Tim met your expectations.
We truly appreciate your feedback and your 5-star rating. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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