Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... See more
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See what reviewers are saying
I would like to thank Vana, the sales associate who helped us choose the right fit in furniture for us. She went above and beyond to fill our needs. She was so lovely, personable and knowledgeable wi... See more
I was able to talk with a real live young woman about my situation. She was informative, realistic in what she could do to help me with my problem. I believe her name was Winnie in the service departm... See more
I wasn’t happy with salesman. One of the first things he said was we have a lot of those chairs in stock. After I chose one he repeated he had them in stock. To me that meant they were available to t... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
895 Riverdale Street, 1089, West Springfield, MA, United States
- 4137269990
4.7
Excellent
303 reviews
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This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Marylynn was just great to work with
Marylynn was just great to work with. She asked questions to help me figure out what I wanted/needed, then took me to several examples on the floor and then to a BIG tablet to shop online. I got exactly what I wanted, with no pressure to buy something more expensive or to upsell (I hate upselling).
March 17, 2025
Reply from Raymour & Flanigan - West Springfield
Hi Donna,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Marylynn was able to assist you in finding exactly what you needed without any pressure. It's great to know that her approach made your shopping experience enjoyable and stress-free. We appreciate your feedback and your perfect rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Our salesperson was wonderful
Our salesperson was wonderful. He did not rush us and was very helpful. The store had a great selection of furniture. Would highly recommend Raymore and Flanagan.
March 12, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Betty,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your visit to our store was a positive one and that our salesperson provided you with the attentive and helpful service you deserve. It's wonderful to know you appreciated our selection of furniture as well.
Your recommendation means a lot to us, and we're delighted to have earned your trust. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Hello Andrea,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a positive experience with Tim. Providing excellent service is our top priority, and it's wonderful to know that Tim was able to make your visit to Raymour & Flanigan a memorable one.
If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Excellent Customer Service
Vana our sales associate was so helpful. Guiding us through the many options of picking out our new living room set.
March 1, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Jennifer,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Vana was able to assist you effectively in selecting your new living room set. Our team takes great pride in providing a wide range of options and ensuring our customers have a seamless shopping experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your new furniture and look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
As always feel very welcomed and your…
As always feel very welcomed and your sales person went above and beyond to help me
February 20, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Rosa,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you felt welcomed and that our salesperson went above and beyond to assist you. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.
We truly appreciate your support and look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Kameron was very helpful and patient
February 15, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Michael,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kameron was able to assist you with such helpfulness and patience. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that Kameron delivered on that promise.
Had a very pleasant experience
Had a very pleasant experience. Lots of options to choose from. Wasn't our first visit. Tim was very helpful, not pushy at all but offered great suggestions. Ended up purchasing a bedroom set, mattress, recliner and reclining sofa. Overall very satisfied.
February 16, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Wayne,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed the variety of options available and that Tim was able to assist you without any pressure. It's fantastic to know that you found everything you were looking for and are satisfied with your new bedroom set, mattress, recliner, and reclining sofa.
Service technician Matt came out to…
Service technician Matt came out to diagnose power issues with couches. Ordered parts and came back to repair. Took 5 minutes. Kudos to Raymour and Matt. Thanks for making the experience quick and painless.
February 15, 2025
Unprompted review
Reply from Raymour & Flanigan - West Springfield
Hello Glenn,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Matt was able to quickly diagnose and resolve the power issues with your couches. It's wonderful to know that the service was efficient and met your expectations. Your kind words and kudos to Matt are greatly appreciated, and we will be sure to pass them along to him.
We strive to provide seamless and effective service to all our customers, and your feedback is a great reminder of why we do what we do. If you have any more needs or questions in the future, please don't hesitate to reach out.
Thank you once again for choosing Raymour & Flanigan!
Best regards,
Raymour & Flanigan Customer Service Team
We found what we were looking for…
We found what we were looking for within an hour. Our salesperson, Lynn, was friendly, professional, available for questions, but didn't pressure us.
February 6, 2025
Viktoria was great to work with and…
Viktoria was great to work with and helped us find exactly what we needed. The whole process was very easy.
February 2, 2025
Jessica the Queen of Sales
Jessica. Jess made my visit great.
She made all my reservations diminish because... Well...she,was REAL. Jessica understood where I was coming from and worked with me to get exactly what I needed
January 20, 2025
Reply from Raymour & Flanigan - West Springfield
Hi Debbie,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Jessica made such a positive impact during your visit. It's great to know that she was able to understand your needs and help you find exactly what you were looking for. We strive to provide genuine and personalized service, and your feedback reassures us that we're on the right track.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Angel was great introducing me to the…
Angel was great introducing me to the mattresses, patient and informative, providing information about sales and financing.
January 18, 2025
Reply from Raymour & Flanigan - West Springfield
Hello Jessica,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Angel was able to assist you effectively and provide you with all the information you needed about our mattresses, sales, and financing options. It's wonderful to know that his patience and knowledge made your visit a positive one. We truly appreciate your 5-star rating and your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
my experince at raymour & flanigan was…
my experince at raymour & flanigan was great.mrs zagers she was attentive answer and addresses my question.overall i am happy with the pieces of furniture bed i purchase thank you.
January 9, 2025
I was so pleased that the employees…
I was so pleased that the employees were respectful and allowed you to browse without stalking you as in the past.
Vana was our sales associate in W. Springfield MA and she was a delight to work with. I give her an A+ rating!
December 29, 2024
It was quick and easy and our sales…
It was quick and easy and our sales person was helpful and not hovering. We felt like we got a good price as well.
December 14, 2024
Reply from Raymour & Flanigan - West Springfield
Hello Pam,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your visit was quick and easy, and that our salesperson was able to assist you without being intrusive. It's wonderful to know that you felt you received a good price as well. We strive to provide a comfortable and satisfying shopping experience for all our customers. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
Ease of transaction and great selection…
Ease of transaction and great selection of furniture
December 2, 2024
Reply from Raymour & Flanigan - West Springfield
Hi AJM,
Thank you so much for your wonderful review! We're thrilled to hear that you found the transaction process easy and enjoyed our selection of furniture. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Hi James,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our sales team and that the transaction was smooth and delivery was prompt. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Given time to hunt around on our own
November 24, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Niso,
Thank you for taking the time to leave a review! We're glad to hear that you appreciated the opportunity to explore our store at your own pace. If there's anything specific we can do to make your next visit even better, please let us know. We look forward to seeing you again soon!
Best regards,
The Raymour & Flanigan Team
A good experience for my first time…
A good experience for my first time shopping at R&F. The sales person, I believe her name was Mary Lynne, was exceptionally helpful, pleasant and patient.There was no hard sell, and she helped me find exactly what I was looking for, exactly in my price range. Furniture shopping doesn't get much better than this. Thanks Raymour & Flanigan.
November 21, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Annie,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that your first visit to Raymour & Flanigan was a success and that Mary Lynne provided you with exceptional service. It's wonderful to know that she was able to help you find exactly what you were looking for within your budget. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Ashley F.
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Hi Gary,
Thank you so much for your wonderful review! We're thrilled to hear that our sales person was able to provide you with knowledgeable assistance. We strive to offer the best service possible, and it's great to know we met your expectations. If you have any other questions or need further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
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