Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... See more
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See what reviewers are saying
I would like to thank Vana, the sales associate who helped us choose the right fit in furniture for us. She went above and beyond to fill our needs. She was so lovely, personable and knowledgeable wi... See more
I was able to talk with a real live young woman about my situation. She was informative, realistic in what she could do to help me with my problem. I believe her name was Winnie in the service departm... See more
I wasn’t happy with salesman. One of the first things he said was we have a lot of those chairs in stock. After I chose one he repeated he had them in stock. To me that meant they were available to t... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
895 Riverdale Street, 1089, West Springfield, MA, United States
- 4137269990
4.7
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Ran over my stone wall that lines my…a
Ran over my stone wall that lines my driveway. I can send you a picture if you would like to see
November 10, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Kenneth,
We are truly sorry to hear about the damage to your stone wall. This is certainly not the experience we aim to provide. We take such matters very seriously and would like to understand more about what happened. Please reach out to our customer service team so we can discuss this further and address your concerns.
Thank you for bringing this to our attention.
Sincerely,
Raymour & Flanigan Customer Care Team
The shopping experience in store needs…
The shopping experience in store needs to be modernized. I tested the couch in store and due to the experience, I just bought online.
You need to modernize the shopping experience to match what we expect. Having a commissioned rep, “mark” their customer by saying hello as we walk in, and not allowing anyone else to help is absurd. Waited 30 minutes with my wife and impatient children to purchase the items. Took me 5 minutes online with Apple Pay.
November 10, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Modernize your CX,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your in-store experience did not meet your expectations. We understand the importance of a seamless and efficient shopping experience and appreciate your insights on how we can improve. Your comments regarding the wait time and the sales process are valuable, and we will certainly take them into consideration as we strive to enhance our services. We're glad to hear that you found our online purchasing process convenient, and we hope to provide a more modern and efficient in-store experience in the future.
Best regards,
Raymour & Flanigan Customer Care
West Springfield outlet and main store
The first store was the outlet few choices after a lot of looking- Omar the employee was great sent us to another store down the street to meet Jessica-it was fantastic she had large fabric swatches instead of a laptop which the screen doesn’t show the actual fabric color- when you have to special order an item that fabric must be correct
November 10, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Kurt,
Thank you so much for sharing your experience with us! We're thrilled to hear that Omar and Jessica provided you with excellent service. It's great to know that Jessica's use of fabric swatches made your special order process easier and more accurate. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Thank you so much, Juan, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Vandana Basu
The salesperson , Vana, was very helpful yet not pushy. She was knowledgeable of the sofa recliners they had in stock and helped us find the perfect accent chair in an alternate fabric to compliment the living room set we purchased.
October 28, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Mary,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Vana was able to assist you effectively without making you feel pressured. It's wonderful to know that her knowledge helped you find the perfect sofa recliner and accent chair for your living room. We hope you enjoy your new furniture and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Eddie Joe Lopez is terrific!
Eddie Lopez was helpful, kind, and friendly, but never intrusive. He allowed us to walk the store and touched base now and again to see whether we had any questions. He shared information on the new easy care fabrics that we hadn't considered for our son's condo. He even showed interest in where our son was moving and shared helpful positive tips about the new community! We live quite a distance from the store we'd visited during this "pre-shop". When we were ready to make a purchase (of easy-care fabric pieces BTW), we looked online at R&F, then called Mr. Lopez's home store and sought him out. He even worked to get us the special we'd missed by a few hours. Overall, an easy and very positive buying experience.
October 29, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Jane,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Eddie provided you with such helpful, kind, and friendly service without being intrusive. It's great to know that he was able to assist you with information on our new easy-care fabrics and even offer insights about your son's new community.
We're delighted that you chose to return to us for your purchase and that Eddie could help you secure the special offer. Your positive feedback means a lot to us, and we’re glad to have made your buying experience easy and enjoyable.
Thank you again for your kind words and for choosing Raymour & Flanigan. We hope your son enjoys his new furniture!
Best regards,
The Raymour & Flanigan Team
Great Service
Jose answered all our questions, helped us get the best price possible, and was not pushy when trying to sell me furniture.
October 21, 2024
Reply from Raymour & Flanigan - West Springfield
Thank you so much for your review, Zac! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Genuine interaction with sales associate "Kam". No pressure!
The sales associate, Khamauri Maitland, was very professional and knowledgeable.
October 8, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Keith,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Khamauri provided you with professional and knowledgeable service. We strive to offer the best customer experience, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - West Springfield
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Good experience
Aixa helped my locate a sofa and love seat in my specific color. Quick, easy, painless!!
October 5, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Keli,
Thank you so much for sharing your positive experience! We're thrilled to hear that Aixa was able to help you find the perfect sofa and love seat in the color you wanted. It's wonderful to know that the process was quick, easy, and painless for you. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
We bought a new couch at Raymour and…
We bought a new couch at Raymour and Flanigan in West Springfield, MA last week. It was, from start to finish an excellent experience. Our sales rep was Angel Camacho and he was terrific. We came in with a picture of a couch we liked but wasn’t quite what we wanted. He found the perfect couch for us and then worked with management to bring it in under our budget.
We live in VT which does not have a store near us so we had to pay shipping charges. Since this charges are fixed costs he did a great job working with us and the manager.
I can’t say enough about what a good job he did. And if that isn’t enough the shipping experience was also a ten! They were on time and R&M texted us a tracker to see where the truck was and what time they would be at our house! Perfectly done all around!
September 18, 2024
Unprompted review
Reply from Raymour & Flanigan - West Springfield
Hello Mary Jane Cratty Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Online ordering so far was a breeze and…
Online ordering so far was a breeze and When I didn't receive an email for my order confirmation after a few days, I chatted online with Tammie who helped me find the order and emailed me both invoices. She was fantastic to work with. Thank you!
September 14, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Karin,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that your online ordering process went smoothly and that Tammie was able to assist you promptly and efficiently. Your kind words about her service are greatly appreciated. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Salesapeoplle were attentive and patient
Mary Lynne didn't rush me. She gave me time to make a carefully thought out decision. Onmy first visit, Jessica was equally patient and personable.
September 14, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Jim,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mary Lynne and Jessica provided you with the patience and support you needed to make a well-considered decision. Our team strives to create a comfortable and pressure-free environment for all our customers. We appreciate your kind words and your 5-star rating. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Salesman Raymond was great 1st
Salesman Raymond was great 1st, he came up to us right away 2nd, he settled any disputes my husband and I had with and style and was very very patient with us He was very good. Thank you Raymond
September 1, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Jonathan,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Raymond provided you with excellent service and helped resolve any style disputes you and your husband had. It's wonderful to know that his patience and dedication made your visit enjoyable. We will be sure to pass along your kind words to Raymond. Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield
Dear Christopher,
Thank you so much for your wonderful review! We're thrilled to hear that you had a quick and enjoyable shopping experience with us. It's great to know that our selection met your needs and that our sales person provided excellent service. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our experience with Mary Lynne at the…
Our experience with Mary Lynne at the West Springfield location was top notch! Not only was she extremely helpful, but she gave us the space needed to discuss and look over our options without the usual pushy sales that you usually see at every furniture store. We will most definitely be returning for future purchases. Thank you!
August 22, 2024
Unprompted review
Reply from Raymour & Flanigan - West Springfield
Dear Emily,
Thank you so much for sharing your wonderful experience with Mary Lynne at our West Springfield location! We're thrilled to hear that she provided you with the perfect balance of assistance and space to make your decision comfortably. It's fantastic to know that her approach made your visit enjoyable and stress-free. We look forward to welcoming you back for your future purchases. Thank you again for choosing us!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
A great product presented well
A great product presented well. Will always check with them first when I need new furniture.
August 12, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Nora,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our products and presentation. It's fantastic to know that we will be your first choice for new furniture. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
great experience
There was no pressure. I was shown the chairs I found on line and tested them all till I settled on the wing by Stressless.There was a nice price discount which brought it into my budget. The order process went very well and Ray helped the process go smoothly.
This was on Ma Tax Free Day which made it even better.
August 10, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Theodore,
Thank you for sharing your wonderful experience with us! We're delighted to hear that you felt no pressure during your visit and that you were able to find the perfect chair within your budget. It's great to know that Ray was able to assist you smoothly through the order process. We're also glad that you could take advantage of the Tax-Free weekend to make your purchase even more satisfying. Enjoy your new chair by Stressless, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Jessica Elander makes it very easy to…
Jessica Elander makes it very easy to shop and find the right pieces. She is a very knowledgeable sales person. Thanks for all your help on this last order for my mother!
August 11, 2024
Reply from Raymour & Flanigan - West Springfield
Dear Lyn,
Thank you so much for your wonderful review! We're thrilled to hear that Jessica made your shopping experience easy and enjoyable. It's great to know that her knowledge and assistance were helpful in finding the right pieces for your mother. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Vanna is awesome
Vanna is awesome. I will definitely work with her again when furniture shopping. She wants the customer to be happy.
August 9, 2024
Reply from Raymour & Flanigan - West Springfield
Hi Susanne,
Thank you so much for your wonderful review! We're thrilled to hear that Vanna provided you with such a positive experience. It's great to know that her dedication to customer satisfaction made a lasting impression on you. We look forward to assisting you with your future furniture needs. Have a fantastic day!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
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