Raymour & Flanigan - West Springfield Reviews 

Tony was very patient, courteous, thorough, and knowledgeable . I appreciate the time he took with me and my daughter.

Laura cunha was very delightful and EXTREMELY knowledgeable in ALL furniture in the store she listened to all that I wanted in a couch /love seat. It was a pleasure to have such a wonderful person to make my experience shopping so pleasurable. She is a real asset to your company!!!! if you have an employee of the month, please sign her up for that because she was incredibly helpful and I would come back again and ask for her in a heartbeat. Great sense of humor and a delightful young woman. Thank you, Patti Kopec.

They had the style of love seat I was looking for

Our salesman Ray was great! He was very knowledgeable, attentive and did not pressure us to make a purchase.

Mike was great to work with. He helped us find options that we could choose from and helped make the entire experience stress free and efficient.

Tony was awesome! Super friendly, knowledgeable and professional. Made the shopping experience such a pleasure. He has an authenticity about him that can be rare in salespeople.

In store experience - excellent. The salesperson - Denise - was extremely cordial, knowledgeable, and patient - and not at all pushy, which is something that I usually expect and dread in these retail encounters.

Online experience - a little clunky. These days immediate confirmation emails after a purchase are pretty much standard, so to not receive one nearly twelve hours after a transaction - and not a minor one at that - is a little frustrating. Insult to injury, attempts at getting information about the transaction via the online “customer service portals” feels fruitless because they lead to dead ends.

Also, the packaged specs (height, weight) for certain items (bed frames, bookcases) online might be useful for customers in deciding whether to do pickup or delivery.

Knowledgable, efficient, helpful sales person

Our salesman, Khamauri, was very knowledgeable about the bedding we were interested in, gave us options, but not at all pushy.
Let us know what to do if there were any issues.
Very nice guy.

Large selection of quality furniture and professional low pressure sales staff made a 5 star experience for me.

Our salesman William went above and beyond to help us. I can not thank him enough!!

Salesman extreamly helpful polite and thorough.Also i had plenty of choices of the item i was looking for.

Donna Certo made ALL the difference. Such a pleasure working with her. She did all the right things. It's obvious she has a lot of experience in customer service. We really like her, and because of her we will first consider Raymour and Flanigan for future purchases.

No pressure, lots of education. Pleasant experience overall!

I made an online purchase and the Sales Rep that assisted me Angel was beyond helpful. He made my transaction seamless. Thank you!

We were looking for a bed and Deb Piskor was very helpful.

Jose from the West Springfield store was very helpful, extremely patient and professional! Highly recommended consulting him for any future purchases at Raymour.

Good
Very professional