Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... See more
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See what reviewers are saying
I would like to thank Vana, the sales associate who helped us choose the right fit in furniture for us. She went above and beyond to fill our needs. She was so lovely, personable and knowledgeable wi... See more
I was able to talk with a real live young woman about my situation. She was informative, realistic in what she could do to help me with my problem. I believe her name was Winnie in the service departm... See more
I wasn’t happy with salesman. One of the first things he said was we have a lot of those chairs in stock. After I chose one he repeated he had them in stock. To me that meant they were available to t... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
895 Riverdale Street, 1089, West Springfield, MA, United States
- 4137269990
4.7
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Salesperson was not pushy and assisted…
Salesperson was not pushy and assisted as needed.
June 5, 2023
Reply from Raymour & Flanigan - West Springfield
Thank you for taking the time to leave a review, Dorene! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture.
Karen are sales lady was great!
June 3, 2023
The salesman
May 29, 2023
How helpful everyone at the store was
I had an unusual problem and everyone was so willing to help. Will definitely give a good word to all and will be back for another rug.
May 16, 2023
Sales women was so helpful
Sales women was so helpful. I really loved the pieces I purchased.
May 22, 2023
Thank you for being so wonderful!
May 17, 2023
The salesman (Miquel) was not intrusive…
The salesman (Miquel) was not intrusive but was nearby to answer any questions we had. He was polite and knowledgeable.
May 1, 2023
Thanks to the customer service agent
Thanks to the customer service agent, Cunha at the Springfield showroom for her good service, and providing us with good options.
April 30, 2023
Both Omar and Miguel were great and…
Both Omar and Miguel were great and helped us find exactly what we were looking for
April 24, 2023
All of the staff were friendly
All of the staff were friendly, helpful and knowledgeable.
April 18, 2023
Reply from Raymour & Flanigan - West Springfield
Thank you for your review James Hartman We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.
Called store got operator
Called store got operator, she transfered me to the Outlet let phone ring ten times no ans. Called some number I didn't recognise got online sales from another state which I don't like wanted to help our state employees. They got er done and waiting on delivery.
April 5, 2023
Reply from Raymour & Flanigan - West Springfield
Hi William. We are sorry that you only had a 3-star experience with us. If there is anything we can help you with, please email us at RFCare@raymourflanigan.com and our Customer Care team will reach out to you as soon as possible. Thank you. -Jeff V.
It was nice speaking / working with…
It was nice speaking / working with Sandra & Aixa -
April 4, 2023
I did all of this online and the entire…
I did all of this online and the entire process was very easy. I also appreciated the follow-up reminder about insurance. My only disappointment was to learn after the transaction had been completed that the item is currently out of stock and will be delivered when it is back in stock.
March 31, 2023
New mattress
Laura was very helpful and knowledgable about the mattresses we were laying on. The young men who delivered our matters were polite and efficient.
March 31, 2023
My sales associate Robert Wilson was…
My sales associate Robert Wilson was very pleasant to speak with and very helpful during the transactions as well as with delivery.
March 23, 2023
Amazing experience
The store was so clean and welcoming, and our salesperson Kham was amazing! He was so knowledgeable and personable! Would definitely recommend to friends.
March 25, 2023
Andy Kreuzer, he is an exceptional sales person.
Andy Kreuzer, who was the consultant who assisted me was helpful, knowledgeable and not at all pushy. He is an asset to the company.
March 24, 2023
Your salesman
Your salesman, Ray, was excellant. His guidance, knowledge and personable demeanure are an asset for Raymore & Flanigan
March 12, 2023
Reply from Raymour & Flanigan - West Springfield
Thank you Allan Kidston for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.
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