Raymour & Flanigan - Wilkes Barre Reviews 

170
TrustScore 5 out of 5

4.9

53 Spring Street, 18702 Wilkes-Barre, PA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Greeted upon entry to store by a friendly salesperson. Needed a new mattress. Went right to department. Showed a few mattresses. Not what I wanted. Ask specific questions and took me to the right ma... See more

Rated 4 out of 5 stars

Knowledgeable salesman. Seemed sincere. I received 30% discount (sale). However, the very next day, I see there is a 40% sale ! Why didn’t salesman tell me as I would have waited 1 day to get... See more

Rated 5 out of 5 stars

Greeted by the store manager, then explained that an order placed earlier this year, which would take up to six months to deliver, due to the Covid was cancelled. Now my need to reapply for a new orde... See more

Company replied

Rated 5 out of 5 stars

Upon Arrival I was Greeted by SAM I AM SAMEH I explained what type of mattress I was thinking about Sam escorted me to that area and proceeded to show me and have me try various mattresses and answ... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 53 Spring Street, 18702, Wilkes-Barre, PA, United States

  • 5708221578

4.9

Excellent

TrustScore 5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(170)

4,300 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sales person

No high pressure sale and very knowledgeable sales associate. I liked the different pricing options that were available that fit our budget.

March 22, 2023
Rated 5 out of 5 stars

John Burke

John Burke; Salesman. Very helpful. I am handicapped with a walker and he made sure my daughter & I had every bit of info at the store we needed. We are very happy with the sale and will return to replace our old Love Seat when ready. My current Living Room set from Raymour was 20 years old.

March 26, 2023
Rated 5 out of 5 stars

Good experience

January 21, 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Leo Kane Iii for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Very clean

Very clean! Nice, helpful people.

January 17, 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you so much for taking the time to leave a review! We're happy to hear that you found our business very clean and that our staff was nice and helpful. We really appreciate your feedback and hope to see you again soon! -Jeff V.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. No pressure sales.

January 14, 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hi Shawn. Thank you for leaving this 4-star rating! We’re glad you enjoyed shopping for new furniture. -Jeff V.

Rated 5 out of 5 stars

Bob was our salesman and he was…

Bob was our salesman and he was wonderful. Professional and not pushy. Pleasure dealing with him

January 14, 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hi Diane. Thank you for leaving this 4-star rating! We’re glad you enjoyed shopping for new furniture. -Jeff V.

Rated 5 out of 5 stars

My coworker Michael bought furniture…

My coworker Michael bought furniture and Mr Burke was such great help and service was great. Thank you

January 14, 2023
Unprompted review
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience working with your salesman and that our customer service exceeded your expectations. We truly appreciate your business and hope to see you again soon. -Jeff V.

Rated 5 out of 5 stars

GREAT BUYING EXPERIENCE

SALESMAN WAS WELL INFORMED. KNEW WHAT I NEEDED AND GUIDED ME TO THE RIGHT ITEM. VERY NICE TO DEAL WITH THRU THE ENTIRE PROCESS. FROM THE TIME I WALKED IN THE DOOR TILL THE TIME I LEFT A GREAT EXPERIENCE,

January 8, 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Beverly Koptcho for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Restart a Cancelled Order

Greeted by the store manager, then explained that an order placed earlier this year, which would take up to six months to deliver, due to the Covid was cancelled. Now my need to reapply for a new order for personal reasons, everything was quickly put back into motion with a new order for a dining room set. Now this new order is being delivered within a 2 to 3 day timeframe... Great experience! Good team follow-up by the R&F team!

December 29, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Andrew J Shedlock for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

John Burke was very helpful

John Burke was very helpful. I went in thinking they would not have what I wanted, in less than forty five minutes, I had everything I needed.

December 8, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Kate Taroli for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

Stephanie Davis made the experience fun…

Stephanie Davis made the experience fun and so meaningful. I was looking for furniture for my brand new house, she took time to look at pictures and really listened to what I was looking for. She did an amazing job!

October 29, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Chastity King for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! Enjoy your new furniture and of course your new house too!! -Jeff V.

Rated 5 out of 5 stars

Michele was the best

Michele was the best! As we came in the showroom Michele introduced her self and asked where she can direct us. She said she would check on us. No sales pitch or pressure. I feel she is a great asset to your company.

October 29, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hi Nancy,
Thank you for your great feedback. We're happy to hear your sales person went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

Rated 4 out of 5 stars

Excellent sales staff

Excellent sales staff. Very helpful and accommodating.

October 23, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you for taking the time to leave a review, Ray! We're happy to hear that your sales associate was helpful and accommodating!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Top Notch Customer Service and available choices

I always have a pleasant experience at R & F. I deal with Lisa Stevenson. She always calls to let me know when there’s a good sale on. She knows my style so well I think she could decorate my whole house with minimal input from me. And she guides me through the buying process but never pushes me. And she always comes up with ways to repurpose a piece of furniture to suit my needs. She knows the inventory really well so is always able to recommend pieces to suit my needs. So all in all a very pleasant and productive experience.

October 19, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Joanne Dorling for your kind words. It's great to hear your sales woman is knowledgeable and was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

This is our third time back for another…

This is our third time back for another purchase! We were lucky enough to get our favorite salesperson Kerry B. She seems to know exactly what we want as we picked the first recliner she showed us, We did not plan on purchasing one that day! lol. We trust her and we never feel pressure. That last sentence is what everyone is looking for. No pressure

October 10, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Francinefor you 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Sales associate

Sales associate, Sam I Am, went over and beyond to help my husband and I with the purchase of a lift recliner. My husband had trouble walking, and Sam immediately suggested a wheelchair to assist him.
He was very accommodating in allowing my husband to test the recliner out.
It was a very genuine experience!

September 17, 2022
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hi Inez,
Thank you for your great feedback. We're happy to hear your sales person went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look