Greeted upon entry to store by a friendly salesperson. Needed a new mattress. Went right to department. Showed a few mattresses. Not what I wanted. Ask specific questions and took me to the right ma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Knowledgeable salesman. Seemed sincere. I received 30% discount (sale). However, the very next day, I see there is a 40% sale ! Why didn’t salesman tell me as I would have waited 1 day to get... See more
Greeted by the store manager, then explained that an order placed earlier this year, which would take up to six months to deliver, due to the Covid was cancelled. Now my need to reapply for a new orde... See more
Company replied
Upon Arrival I was Greeted by SAM I AM SAMEH I explained what type of mattress I was thinking about Sam escorted me to that area and proceeded to show me and have me try various mattresses and answ... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
53 Spring Street, 18702, Wilkes-Barre, PA, United States
- 5708221578
4.9
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Javier was a very helpful…
Javier was a very helpful consultant,knowledgeable about the furniture and also aware of our needs .
January 31, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Hello James Williams! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Jason Rodriguez was an excellent…
Jason Rodriguez was an excellent consultant. He was a pleasure to work with.
October 27, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Hello Mike, Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Wonderful Shopping Experience
Bill was extremely helpful and not pushy. He allowed us to take our time and look around the showroom floor without interruption. If we had a question he was available and it made for a wonderful shopping experience.
August 27, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Hello RDH! Thank you for your kind words, we are pleased to know that our sales associate was so helpful while giving you room to shop! We hope you're enjoying your new furniture. Thank you!
Reply from Raymour & Flanigan - Wilkes Barre
Thank you so much for your review, Peg! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Store has alot of nice things to pi k…
Store has alot of nice things to pi k from.Customer service was great!
September 30, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Hello KIM! Thank you for your feedback. We're glad you enjoyed shopping with us! We hope you enjoy your new furniture!
SAM WAS VERY HELPFUL AND NOT AGGRESIVE.
SAM WAS VERY HELPFUL AND NOT AGGRESIVE.
NO PRESSURE SALES. VERY PLEASANT VISIT.
THANK YOU,
RITA
September 19, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Hello Rita Turcan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
First time my husband was in the store. Second time for meBill Williams was very helpful even…
Bill Williams was very helpful even though we ran him all around the store. He got answers to all our questions.
September 16, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Hello Roslyn Glynn! Thank you for your kind words, we are pleased to know that our sales associate was so helpful! We hope you're enjoying your new furniture. Thank you!
Easy!
Very helpful salesperson. Had time to browse and to weigh the pros and cons of of what I wanted in a love seat. Smooth payment procedure. Easy purchase!
September 10, 2023
Excellent customer service
Kerry was our sales rep. She was patient and helped us find exactly what was best for our family.
September 10, 2023
Excellent service
Our Raymour consultant Javier made our experience there an enjoyable experience. He did not pressure us, was very personable, and listened to our needs. He went above and beyond to make sure we got what we wanted. We decided on a floor model of a bed for our daughter that was in great shape, but we were not going to be able to take it home that day. He worked his magic and we were able to take it home that day; he helped with everything to get it into our vehicle, and made sure we were happy with everything. He was also so good with our daughter and included her in the experience too. We will definitely do business with him again when we are ready to buy more furniture. I can’t say enough good things about him. If you go to get furniture make sure you ask for him you won’t regret it!!
September 3, 2023
Unprompted review
Reply from Raymour & Flanigan - Wilkes Barre
Hello Sheila! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
John Burke was such a help with…
John Burke was such a help with furnishing my new build. He was patient with the timeline and checked in regularly to alert me to additional savings. Definitely ask for him!
August 24, 2023
Unprompted review
Reply from Raymour & Flanigan - Wilkes Barre
Hello Kelly Walsh! Thank you for your kind words, we are pleased to know that our sales associate did a great job! We hope you're enjoying your new furniture. Thank you!
My mom is in a wheel chair
My mom is in a wheel chair, the sales woman was EXTREMELY helpful getting in and out of the building. She researched which lift chair would best fit my moms needs. She assisted me in looking at other items for sale that will make future life easier. Overall an EXCELLENT experience!!
August 13, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Hello Maryann, We are glad to hear that you had a great experience with the assistance of our sales associate. Enjoy your new furniture!
Wonderful customer service!!!!
August 6, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Hello Annette Rozetar! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Reply from Raymour & Flanigan - Wilkes Barre
Thank you Suzanne for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!
saleslady was very helpful showing us…
saleslady was very helpful showing us the differences
in the lift recliners.
July 11, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Thank you Lorraine for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.
Probreeze 2.0 Tempur-pedic Med Hybrid
Sam was a great help to my husband and I when picking out our new bed. He was very informative and knowledgeable. He made our decision making very confident that we are getting the best product possible. He was a pleasure to work with and made the transition a breeze. Thanks again!!
July 6, 2023
Reply from Raymour & Flanigan - Wilkes Barre
Thank you Kristina for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture.
My experience is always great with John…
My experience is always great with John Burke. He is always so attentive and right on point. And he shows me everything I am looking for. And never disappoints. I always deal with him and always will. 💕
June 23, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.