Raymour & Flanigan - Wilkes Barre Reviews 

170
TrustScore 5 out of 5

4.9

53 Spring Street, 18702 Wilkes-Barre, PA, US


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Rated 5 out of 5 stars

Greeted upon entry to store by a friendly salesperson. Needed a new mattress. Went right to department. Showed a few mattresses. Not what I wanted. Ask specific questions and took me to the right ma... See more

Rated 4 out of 5 stars

Knowledgeable salesman. Seemed sincere. I received 30% discount (sale). However, the very next day, I see there is a 40% sale ! Why didn’t salesman tell me as I would have waited 1 day to get... See more

Rated 5 out of 5 stars

Greeted by the store manager, then explained that an order placed earlier this year, which would take up to six months to deliver, due to the Covid was cancelled. Now my need to reapply for a new orde... See more

Company replied

Rated 5 out of 5 stars

Upon Arrival I was Greeted by SAM I AM SAMEH I explained what type of mattress I was thinking about Sam escorted me to that area and proceeded to show me and have me try various mattresses and answ... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 53 Spring Street, 18702, Wilkes-Barre, PA, United States

  • 5708221578

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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4.9

All reviews

(170)

4,213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Polite and not pushy.

July 26, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hi Sophie,

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service team. We strive to provide a welcoming and pressure-free environment for all our customers. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!

Best regards,
Raymour & Flanigan Furniture and Mattress Store

Rated 5 out of 5 stars

What a great and knowledgeable salesman

What a great and knowledgeable salesman
Dave was.......
No pressure, and answered any question or concern.
Great experience !!!
True professional......

July 2, 2024
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hello Dean Nalaschi Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Kelly Roth is absolutely an amazing…

Kelly Roth is absolutely an amazing associate! I go to her all the time. I have purchased sooo many different items through her and each time she has been courteous, knowledgeable and friendly. Highly recommend her!

June 29, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Thank you so much for your review, Donna! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience. I was impressed with the patience of my sales representative and her concern for me to feel comfortable with my purchase. The store has a great selection. The furniture is of good quality.

May 27, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Heidi Porreca Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Stephanie was very friendly and…

Stephanie was very friendly and helpful. She gave my husband and I some space to shop around yet was close by to answer any questions. She was knowledgeable about products and assisted us quickly. She made the whole shopping experience wonderful.

May 28, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Annmarie M! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

Desk

Stephane was very helpful in finding us what we were looking for .

May 13, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Susan Searfoss We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Good service very help full she did…

Good service very help full she did find what I was looking for

May 10, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Thank you so much for your review, Ana! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Not all heros wear capes

The delivery team is wonderful!! Even though they had an issue with a delivery truck, the other delivery people pulled together, extended their day, just to make our delivery happen!!

Not all heros wear capes...

*our new mattress was a surprise for my husband that couldn't spend a whole night in our bed because it was too soft and hurt his back. Tonight is THEE night we get to spend together. I cannot thank you enough. Or... he leaves and I already have an attorney

May 9, 2024
Rated 5 out of 5 stars

Great delivery

April 28, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Thank you, Michael, for taking the time to leave a review. We're so happy to hear that you had a great delivery experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

great people

April 9, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Mike Turak Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

Stephanie was amazing.

Stephanie made my experience great. I came to the store based on my last experience with her.

March 31, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Thank you so much for your review, Krisann! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

I had an absolutely wonderful…

I had an absolutely wonderful experience at the Wilkes-Barre, PA R&F store. Lisa, the consultant was very knowledgeable to help me choose accent furniture that completed my vision. Her manager was so helpful in getting one of the pieces from another location and the delivery was excellent. Communication was superb. I would definitely recommend Raymour & Flanagan for your furniture purchases

March 23, 2024
Unprompted review
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Reply from Raymour & Flanigan - Wilkes Barre

Thank you so much for your review, Donna! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Had what I wanted in stock

Had what I wanted in stock. Good price.

March 27, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Tony Piazza Entertainment Thank you for leaving such a great rating! We're glad you had such a good experience with us. Thank you!

Rated 5 out of 5 stars

Fantastic

John was our salesperson and was wonderful. He took his time with us so we found the right furniture. I cannot take delievery till May and he was fine with that as well. So it was a great shopping day for me.

March 12, 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Romaine Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Sam I am

The salesman (Sam) was very knowledgeable, personable, patient. My mom and I were looking for different items, he was very kind and I think we had him all over the store. He was great!

February 19, 2024
Rated 5 out of 5 stars

Amazin Jason

Jason the salesman was very helpful,patient and kind. I plan on him being the person I deal with when I buy my mattress in a few weeks

February 22, 2024
Rated 5 out of 5 stars

Worked with Kelly Roth out of the…

Worked with Kelly Roth out of the Wilkes-Barre, PA Raymour and she was super patient in working with my family to select the furniture. She took us around the showroom and brought us to what we asked to look at. She went above and beyond ensuring everything was handled appropriately from the selection, purchase and delivery. I can’t recommend Kelly enough for her patience, professionalism and kindness. Thanks Kelly for your help!

February 1, 2024
Unprompted review
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Kristina Garzio! Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

The manager guided me through various…

The manager guided me through various mattresses I was exploring pointing out the pros and cons with reference to my needs. He was knowledgeable, friendly, courteous and displayed a sense of humor. His information helped me decide which mattress I chose. The only disappointment I had was no feedback at all when I suggested customers should be made aware of certain information when purchasing an electronic power base. Just now, after making the new bed (mattress) the bed frame caught on the power base coming down with such force; it seems the mattress is too large in width for the power base therefore I had to dismantle my Pennsylvania House cherry bed frame.

February 1, 2024

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