Greeted upon entry to store by a friendly salesperson. Needed a new mattress. Went right to department. Showed a few mattresses. Not what I wanted. Ask specific questions and took me to the right ma... See more
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See what reviewers are saying
Knowledgeable salesman. Seemed sincere. I received 30% discount (sale). However, the very next day, I see there is a 40% sale ! Why didn’t salesman tell me as I would have waited 1 day to get... See more
Greeted by the store manager, then explained that an order placed earlier this year, which would take up to six months to deliver, due to the Covid was cancelled. Now my need to reapply for a new orde... See more
Company replied
Upon Arrival I was Greeted by SAM I AM SAMEH I explained what type of mattress I was thinking about Sam escorted me to that area and proceeded to show me and have me try various mattresses and answ... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
53 Spring Street, 18702, Wilkes-Barre, PA, United States
- 5708221578
4.9
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Service and selection
Very helpful salespeople and willing to make your experience enjoyable b
February 15, 2025
Reply from Raymour & Flanigan - Wilkes Barre
Hello Faith,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our sales team was able to make your visit enjoyable and helpful. Providing excellent customer service is a top priority for us, and it's wonderful to know we met your expectations.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
salesman had no personatity
February 14, 2025
Reply from Raymour & Flanigan - Wilkes Barre
Hello Harold,
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience with our salesperson did not meet your expectations. At Raymour & Flanigan, we strive to provide a welcoming and personable shopping experience for all our customers.
Your feedback is invaluable, and we will use it to improve our service. If there's anything specific you would like to discuss or if there's any way we can assist you further, please feel free to reach out to us.
Thank you for choosing Raymour & Flanigan. We hope to have the opportunity to serve you better in the future.
Best regards,
Raymour & Flanigan Customer Service Team
King Coil Elite Luz
The sales rep was very very helpful and just awesome overall ! Not to mention it was my first time in a Raymour & Flanigan store and WOW it’s like a whole city in there ! I was very impressed and very satisfied with the whole experience. We were at the store Friday evening and got our mattress delivered by 9:30AM Saturday ! 5+⭐️
December 14, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Al Green,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your first visit to Raymour & Flanigan was so impressive and that our sales representative was able to assist you in such a helpful way. It's great to know that you felt like you were exploring a whole city in our store! We're also delighted that your mattress delivery was prompt and met your expectations. Your kind words and 5+ star rating truly mean a lot to us. We look forward to welcoming you back in the future!
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
I have purchased all my furniture…
I have purchased all my furniture there, for two houses. The sales representatives are wonderful and are very informed they can make things happen. Let them know your needs, Sam was wonderful and helped me get new furniture for an apartment that I was furnishing. I’ve had furniture in my house that was covered under warranty and they’re quick to come in service. Highly recommend them.
December 7, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Doug,
Thank you so much for your glowing review and for being a loyal customer! We're thrilled to hear that you've had such positive experiences with our sales representatives, especially Sam. It's great to know that our team has been able to meet your needs and provide quick service under warranty. Your high recommendation means a lot to us, and we look forward to continuing to serve you in the future.
Best regards,
The Raymour & Flanigan Team
Everything was very pleasant and easy.
Everything was very pleasant and easy.. no one was pushy or following you around like some other places ..they had a great selection and we purchased what we intended to plus another piece..Stephanie was very nice to talk to also
November 25, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Maureen,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our store pleasant and easy to navigate without feeling pressured. It's great to know that our selection met your expectations and that you were able to find everything you needed, plus an additional piece. We're also delighted to hear that Stephanie made a positive impression on you. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Saleswoman made it easy no pressure
Saleswoman made it easy no pressure. Will search her out next time in store
November 2, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Hi Frank,
Thank you so much for your kind words and fantastic rating! We're thrilled to hear that you had a positive, pressure-free experience with our saleswoman. It's wonderful to know that you plan to seek her out during your next visit. We look forward to welcoming you back to the store soon!
Best regards,
The Raymour & Flanigan Team
Stephanie always takes care of us and…
Stephanie always takes care of us and listens to what we want...and guides us well!
November 3, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Hi Nicole,
Thank you so much for your wonderful review! We're thrilled to hear that Stephanie has consistently provided you with excellent service and guidance. We truly appreciate your kind words and your continued support. If there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Stephanie was a very nice and…
Stephanie was a very nice and knowledgeable sales representative.
October 28, 2024
Great customer service!
Tom at the Wilkes-Barre store went out of his way to help me get the chairs that we wanted.
October 19, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Hi Thomas,
Thank you so much for sharing your experience with us! We're thrilled to hear that Tom at our Wilkes-Barre store provided you with exceptional service and helped you find the chairs you wanted. We appreciate your kind words and your 5-star rating. If you need any further assistance, please don't hesitate to reach out. Enjoy your new chairs!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Wilkes Barre
Thank you so much for your review, Jodi! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Satisfied Buyers
We worked with Kerry while in the store. She was great. She was very informative and patient with my indecisiveness. We had been to numerous furniture stores before our visit and we were pleased with the craftsmanship of the furniture. Some of the other stores in the area may have been a little less $ but you get the quality you pay for.
September 29, 2024
Kelly was very professional and…
Kelly was very professional and knowledgeable. She goes above and beyond to help us figure out and find the right pieces for our lives.
September 25, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Thank you so much for your review, Brad! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Wilkes Barre
Thank you so much, Donna, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Salesperson Xavier Alvarez
Knowledge of merchandise. Friendliness and courteousness. Patience in showing merchandise
August 28, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Hannah Jane,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our knowledgeable and friendly team. It's great to know that their patience and courteousness made your visit enjoyable. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
The salesman was professional and not…
The salesman was professional and not to overbearing. He was informative and was a great help.
August 25, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Barb,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our salesman provided you with professional and informative service without being overbearing. It's wonderful to know that he was able to assist you effectively. We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our representative was fantastic
Our representative was fantastic! Knowledgeable, friendly and took time to listen to what my wife wanted in furniture
August 19, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Robert John,
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that our representative provided knowledgeable and friendly service, and took the time to listen to your wife's preferences. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Stephanie Davis was AWESOME
Stephanie Davis was AWESOME! She spent a ton of time with us and was very helpful!!! I will absolutely recommend her to anyone I know who is looking for furniture in the future!!
August 14, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Hi Dawn and Jeffrey,
Thank you so much for your wonderful review! We're thrilled to hear that Stephanie provided you with such excellent service and took the time to assist you thoroughly. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Did not go to the store
Did not go to the store. Called and salesman John was very helpful and knowledgeable.
August 13, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Nancy,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that John was able to assist you over the phone and provide the help and knowledge you needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great selection!
I had a very comfortable experience in shopping in the Wilkes-Barre store. James was extremely helpful and knowledgeable. I selected a sofa and was also going to purchase the chair that went with the set. However, being that the chair could not be shipped until the end of September prevented me from purchasing it at this time. I love the fact that there are so many delivery options. I think I may shop for the chair during a Labor Day sale if they have it. My sofa will be delivered next week and I'm really looking forward to it!
August 8, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Sandalia,
Thank you so much for sharing your wonderful experience at our Wilkes-Barre store! We're thrilled to hear that James was able to assist you effectively and that you found our delivery options convenient. It's great to know you're excited about your new sofa, and we hope it exceeds your expectations when it arrives next week.
We understand your disappointment regarding the chair's shipping timeline, and we appreciate your patience. We look forward to welcoming you back during the Labor Day sale and hope you find the perfect chair to complete your set.
Thank you for choosing Raymour & Flanigan!
Best regards,
The Raymour & Flanigan Team
Knowledgeable sales person who wasn't…
Knowledgeable sales person who wasn't just trying to push a sale but actually find us what we want
August 5, 2024
Reply from Raymour & Flanigan - Wilkes Barre
Dear Holly,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our sales team. It's our goal to ensure that every customer finds exactly what they need without feeling pressured. Your feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
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