I had a chat online with a rep who said the item I was interested in was in stock and that he would meet me at the store the following, gave me the hours he would be there. When I showed up the next d... See more
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Great customer service from Ray Smith! Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion ha... See more
Angie did a great job helping us to find what we were looking for. She was knowledgeable and pleasant and efficient.
Our Salesperson, John Salhab, was great. He left us alone to browse and talk and look at everything without any pressure. He came around only to ask if we had any additional questions or needed help... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
4545 Transit Road, 14221, Williamsville, NY, United States
- 7168175396
4.5
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Williamsville
Hi Carol,
Thank you for your kind feedback! We're happy to hear that Elyse made your experience informative and enjoyable. Our team works hard to provide friendly and knowledgeable service, and it’s great to know we succeeded. If you need anything else, please feel free to reach out. We look forward to seeing you again at Raymour & Flanigan soon!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Williamsville
Hello Michael,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent experience with Gio at our showroom. Providing outstanding service is our top priority, and it's wonderful to know that Gio made a positive impression during your visit.
If there's anything else we can assist you with or if you have any future furniture needs, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Williamsville
Hello Dina,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Our team at Raymour & Flanigan is dedicated to providing excellent service, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Salesperson was very knowledgeable
Salesperson was very knowledgeable, pleasant, and easy to deal with
March 26, 2025
Reply from Raymour & Flanigan - Williamsville
Hello John,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was knowledgeable, pleasant, and easy to deal with during your visit. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations.
We truly appreciate your 5-star rating and your kind words. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Jack was great to work with!
Jack was great to work with!! Helped me find a recliner that fit my needs perfectly!
March 26, 2025
Reply from Raymour & Flanigan - Williamsville
Hello Damaris,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Jack was able to assist you in finding the perfect recliner to meet your needs. Providing exceptional service and helping our customers find exactly what they're looking for is always our top priority. We truly appreciate your 5-star rating and look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Great delivery team
March 24, 2025
Reply from Raymour & Flanigan - Williamsville
Hello Dominic,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our delivery team met your expectations and contributed to a positive experience. At Raymour & Flanigan, we strive to provide excellent service, and your feedback is incredibly valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Everyone in the showroom were pleasant…
Everyone in the showroom were pleasant and helpful.
March 13, 2025
Reply from Raymour & Flanigan - Williamsville
Hello Buck,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found everyone in our showroom pleasant and helpful. Our team strives to provide the best service possible, and your feedback is truly appreciated. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Williamsville
Hello William,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Martin provided you with outstanding service during your visit to Raymour & Flanigan. We strive to ensure that all our customers have a positive and memorable experience, and it's wonderful to know that Martin exceeded your expectations.
Your feedback is greatly appreciated and will be shared with Martin and our team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to our showroom soon!
Best regards,
The Raymour & Flanigan Team
Matt the sales rep was amazing he…
Matt the sales rep was amazing he listen to me and help me with sizes and colors. He went above and beyond n d. I buy most of my furniture from here because of the great service and warranty.
March 3, 2025
Reply from Raymour & Flanigan - Williamsville
Hello Rebecca,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Matt provided you with such exceptional service and was able to assist you with your furniture needs. It's always our goal to go above and beyond for our customers, and we're delighted to know that you have consistently had positive experiences with us. Your loyalty and satisfaction mean the world to us, and we look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Good experience
Our salesman was very knowledgeable and helpful. I appreciate that he wasn’t pushy and allowed us time to try things out, look around and then make our decision. Everyone was very kind.
March 2, 2025
Reply from Raymour & Flanigan - Williamsville
Hello Theresa,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was able to assist you in a knowledgeable and helpful manner. It's wonderful to know that you felt comfortable and unpressured during your visit. We strive to create a welcoming environment for our customers, and your kind words affirm that we're on the right track. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The salesman was knowledgeable
The salesman was knowledgeable, friendly, and patient.
February 28, 2025
Reply from Raymour & Flanigan - Williamsville
Dear Carol Barenholtz,
Thank you for your feedback about your visit to Raymour & Flanigan Furniture and Mattress Store. We're thrilled to hear our salesman was knowledgeable, friendly, and patient. Your perfect rating of 5.0 means a lot to us.
We strive to provide excellent service, and we're glad we met your expectations. If you have any questions or need assistance, please don't hesitate to reach out.
Thanks again for your kind words. We look forward to serving you in the future.
Best,
The Raymour & Flanigan Team
It was a very nice visit
It was a very nice visit and Martin was a great salesperson. Unfortunately I didn't love anything I saw. I ended up ordering from another company
February 11, 2025
Reply from Raymour & Flanigan - Williamsville
Hello Mary Ann,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant visit and that Martin provided you with great service. We strive to offer a wide range of options to suit every taste, and we're sorry to hear that you didn't find what you were looking for during your visit.
Your input is invaluable to us as we continue to improve our selection and services. We hope you'll consider visiting us again in the future, and we would be thrilled to assist you in finding the perfect pieces for your home.
Thank you once again for your feedback.
Best regards,
The Raymour & Flanigan Team
Octavio is always a pleasure to work…
Octavio is always a pleasure to work with. He is very knowledgeable yet never pushy.
February 2, 2025
Great friendly service
Great friendly service. Salesman was very patient waiting for my big decision which took quite some time. Always a pleasure to buy there and always nice furniture and decent prices .
January 25, 2025
Reply from Raymour & Flanigan - Williamsville
Hi Jessica, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our friendly service and that your salesperson was patient throughout your decision-making process. We’re glad you’re happy with your purchase, and we look forward to assisting you again in the future!
Thank you,
Raymour and Flanigan
Good Experience
Angie, the sales associate that I worked with, was very helpful in showing me options that would fit my needs. She answered questions about the specific item I ordered and was very clear about the next steps and delivery process.
January 19, 2025
Reply from Raymour & Flanigan - Williamsville
Hello TG,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Angie was able to assist you effectively and provide the information you needed. It's wonderful to know that she helped make your shopping experience smooth and informative. We appreciate your kind words and your 5-star rating. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Helpful staff makes a pleasant experience
Hendrik Roux was very helpful. We were looking to upgrade to a King-size bed, and we had lots of questions. Hendrik was very knowledgeable, and patient, and answered all of our questions. He also helped us get a very good price on the bed and mattress that we ultimately decided on. Overall, a very pleasant experience.
January 5, 2025
Friendly no pressure service.
Elyse was very helpful and friendly as was the sales manager I met.
December 22, 2024
Gio was an efficient and knowledgeable…
Gio was an efficient and knowledgeable salesperson.
November 27, 2024
Reply from Raymour & Flanigan - Williamsville
Dear Suzanne,
Thank you so much for your wonderful review! We're thrilled to hear that Gio provided you with efficient and knowledgeable service. We strive to ensure our customers have the best experience possible, and it's great to know Gio met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Very helpful sales person
November 26, 2024
Reply from Raymour & Flanigan - Williamsville
Dear Albert,
Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a positive experience with our sales team. We strive to provide excellent service to all our customers, and it's wonderful to know we met your expectations. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
No pressure
No pressure, the product was explained fully, quick delivery, and price was great.
November 26, 2024
Reply from Raymour & Flanigan - Williamsville
Hi Ken,
Thank you so much for your fantastic review! We're delighted to hear that you had a pressure-free shopping experience and that our team was able to fully explain the product to you. It's great to know that you were satisfied with the quick delivery and found the price to be great. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
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