I had a chat online with a rep who said the item I was interested in was in stock and that he would meet me at the store the following, gave me the hours he would be there. When I showed up the next d... See more
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Great customer service from Ray Smith! Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion ha... See more
Angie did a great job helping us to find what we were looking for. She was knowledgeable and pleasant and efficient.
Our Salesperson, John Salhab, was great. He left us alone to browse and talk and look at everything without any pressure. He came around only to ask if we had any additional questions or needed help... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
4545 Transit Road, 14221, Williamsville, NY, United States
- 7168175396
4.5
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very happy with your customer service…
Very happy with your customer service and delivery people. Very professional and personable. Quality of furniture is pretty good also.
November 25, 2024
Reply from Raymour & Flanigan - Williamsville
Dear Tina,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and delivery team. It's great to know that you found our staff professional and personable. We're also glad that you're satisfied with the quality of our furniture. Your feedback means a lot to us, and we look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Geo is the best!!!
The salesman, Geo, is fantastic. Polite, responsible, and knowledgable.
November 11, 2024
Reply from Raymour & Flanigan - Williamsville
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that Geo provided you with such a positive experience. Your kind words about his politeness, responsibility, and knowledge mean a lot to us. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Becky always does a great job helping us
November 10, 2024
Reply from Raymour & Flanigan - Williamsville
Hi Pete,
Thank you so much for your wonderful review! We're thrilled to hear that Becky has consistently provided you with excellent assistance. We take great pride in our team's dedication to customer service, and it's always rewarding to hear positive feedback from our valued customers. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Raymour & Flanigan Team
I ordered 2 chairs online (Niskayuna…
I ordered 2 chairs online (Niskayuna store). I needed help to set a delivery date and to ensure a correct phone number to receive texts, Salesman M. in your Buffalo area office answered my toll-free call. He pleasantly reviewed my order and made the order perfect while i was on the line. He did a fine job!
November 1, 2024
Reply from Raymour & Flanigan - Williamsville
Hi Leonard,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Salesman M. from our Buffalo area office was able to assist you effectively and make sure everything with your order was perfect. It's always our goal to provide excellent customer service, and we're glad to know we met your expectations. Enjoy your new chairs, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Williamsville
Hi Michael,
Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience with our service. Our team strives to be patient and informative to ensure you have the best shopping experience possible. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Angie was awesome
Angie was awesome, very patient and super knowledgeable!! I would go back for my next piece of furniture!
October 25, 2024
Reply from Raymour & Flanigan - Williamsville
Dear Francis,
Thank you so much for your wonderful review! We're thrilled to hear that you found our salesperson helpful and knowledgeable. Providing excellent customer service is our top priority, and it's always rewarding to know when we've succeeded. We look forward to assisting you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Williamsville
Thank you, Lynne, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Floor sales person was knowledgeable
Floor sales person was knowledgeable, helpful and not pushy.
October 11, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you so much, Mario, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Great experience and Angie as very…
Great experience and Angie as very professional.
September 2, 2024
Reply from Raymour & Flanigan - Williamsville
Hi David,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Angie provided you with professional service. We look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Always go to Raymour & Flanigan first
We were greeted as soon as we walked in the door and Octavio asked how he could help us. He showed us several options of what we wanted, showed us how they worked and brought us an ice cold water. It was a great experience and we’re happy with our purchase.
August 31, 2024
Reply from Raymour & Flanigan - Williamsville
Dear Leslie,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Octavio provided you with excellent service and made your visit enjoyable. It's great to know that you found exactly what you were looking for and that you're happy with your purchase. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Williamsville
Dear Mary,
Thank you so much for your wonderful review! We're thrilled to hear that you had an easy and quick shopping experience with us. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Excellent service
I greeted immediately upon entering the store. Raymond was very attentive and listened to what I was looking for and helped me furnished two rooms before leaving. He was very kind and helpful.
August 11, 2024
Reply from Raymour & Flanigan - Williamsville
Dear Neek Neek,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Raymond provided you with attentive and helpful service, and that you were able to furnish two rooms to your satisfaction. Your kind words mean a lot to us, and we look forward to assisting you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Williamsville
Hi George,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the transaction process easy and fast. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Williamsville
Hi Bonnie,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found the entire process, from sales to delivery, to be wonderful. Our team works hard to ensure a smooth and enjoyable experience for our customers, and it's great to know we hit the mark for you. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Best sales person Angie made it quick and easy
We had Angie who helped us. She was very nice and didn’t make us feel pressured. Angie was awesome she waited until we were ready to make our purchase. Angie made the process quick and easy. We would definitely use Angie again for future purchases.
July 8, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you so much, Deanna, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Fantastic experience
Elyse was awesome! Very personable and extremely knowledgeable. She let us shop at our own pace, checked in as needed and we were able to find all of the pieces we were looking for.
July 7, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you so much, Kimberly, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
I want to that Chris for all his help
I want to that Chris for all his help . Was visiting Lockport to help daughter move into new apartment . Found nice bedroom set but needed to pickup that day. Chris arranged to get it ready for me to pickup in couple hours with the help of manager. Both helped me load set into my truck. Thank you.
June 17, 2024
A great shopping experience!
Was pleased with the prices of such a well known furniture store in our area, and enjoyed shopping in your Outlet store!
My salesman John S. was extremely helpful, gave me the time that I needed and was available to answer all of my questions, was very pleasant and didn't feel pressured whatsoever.
A good experience!
June 23, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Debbie We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
found what we wanted salesman was very…friendly
found what we wanted salesman was very helpful.
June 6, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Timothy Hughes! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
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