I had a chat online with a rep who said the item I was interested in was in stock and that he would meet me at the store the following, gave me the hours he would be there. When I showed up the next d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from Ray Smith! Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion ha... See more
Angie did a great job helping us to find what we were looking for. She was knowledgeable and pleasant and efficient.
Our Salesperson, John Salhab, was great. He left us alone to browse and talk and look at everything without any pressure. He came around only to ask if we had any additional questions or needed help... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
4545 Transit Road, 14221, Williamsville, NY, United States
- 7168175396
4.5
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice salesperson and exactly what…
Very nice salesperson and exactly what I wanted to purchase.
May 22, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Diane Marzec! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Great store and friendly employees
We had a great experience while shopping and ordering furniture. There is a lot of variety and the sales people are very knowledgeable and friendly.
May 28, 2024
Reply from Raymour & Flanigan - Williamsville
Hello C Strauss! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Matt greeted my husband and I with a…
Matt greeted my husband and I with a friendly, professional and personable manner. He was well knowledged in what we were purchasing, explained in great detail everything we needed to know about our purchases. He gave us his undivided attention through our entire experience. Loved it!
May 20, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Marcella Hearon! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
Lift chair
Went in the store to see in person. Later after double checking space at home that it was going in, placed an easy online order. Just days later, picked up the chair at the store. Easy!
This chair is for an elderly parent. Heating element has a great benefit. Dad loves this chair!
April 23, 2024
Reply from Raymour & Flanigan - Williamsville
Hello David Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
They were attentive and everything went…
They were attentive and everything went very smoothly
April 28, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you, John, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Amazing sales associate
Our sales associate Becky is always so helpful.. She really goes the extra mile to help you find the best choice of what your looking for to fit your needs. We have purchased numerous items this past year from Becky & cannot be more pleased with each furniture choice. *Thanks to her honest, & helpful input each time :)
April 28, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you so much for your review, Michelle! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Williamsville
Thank you so much for your review, Kelly! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
All was fine with sales rep
All was fine with sales rep. My problem is with charging for WHITE GLOVE” delivery!
March 30, 2024
Reply from Raymour & Flanigan - Williamsville
Hi Nancy. We are very sorry to hear about the poor experience you had with us! We would love the opportunity to speak further with you about your concerns. Please email your order details, including your name and the phone number associated with your account along with a brief description of this issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our Customer Care team. Thank you!
Deceitful Advertising (loop holes)
I would have given 5 stars but, the 18% discount that was offered to my apartment complex was rejected. The item was not in stock and had to be shipped 3-5 weeks.
March 21, 2024
Reply from Raymour & Flanigan - Williamsville
Hi Loretta. We are very sorry to hear about the poor experience you had with us! We would love the opportunity to speak further with you about your concerns. Please email your order details, including your name and the phone number associated with your account along with a brief description of this issue you are experiencing, to rfcare@raymourflanigan.com. We would like to get you in touch with a member of our Customer Care team. Thank you!
My salesman was pleasant
My salesman was pleasant and knowledgeable. He went out of his way to make sure I got what I wanted!
March 21, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Donna Chapman We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
I appreciated the customer service that Gio provided!
I appreciated the customer service that Gio provided! He answered all my questions and gave us time to browse. I also loved the fact that the furniture we were looking at was on the floor for a test "drive" and the scheduling of the delivery is easy and quick. Great experience and thank you Gio!! Looking forward to receiving the sofa and recliner.
March 13, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you Patricia for your review! It's great to hear that your sales person, Glo, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
Chris Mackert
Sales person, Chris, was very knowledgeable and spent a great deal of time making sure I ended up with the best mattress for me.
March 3, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Linda Powers! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
The young lady was very professional
February 18, 2024
Ramone was extremely helpful
Ramone was extremely helpful, and did not pressure us whatsoever.
February 12, 2024
Reply from Raymour & Flanigan - Williamsville
Hello John! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Great customer service
Angie was very helpful, and patient with me as I took some time picking out a dining set.
January 28, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Alex Hollander! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Best furniture shopping experience!
Elyse McGowan was extremely friendly & helpful.
Greeted us with a smile and within a very short time, showed us exactly what I was looking for.
She was also very helpful & informative on arrival dates of chair & pickup instructions.
All in all, this was the easiest & most relaxed furniture shopping that I have experienced.
January 26, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Rebecca Chouinard! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Great Shopping Experience
Each time I have visited the store, its been a pleasant experience. My sales rep Raymond is the greatest! He is very knowledgeable about the merchandise, helpful, and has a great personality, which has made my purchasing experience very easy
January 20, 2024
Reply from Raymour & Flanigan - Williamsville
Hello Heidi Frank! Thank you for your kind words, we are pleased to know that our sales associate has done a fantastic job! We hope you're enjoying your new furniture. Thank you!
Becky made the experience great
Becky made the experience great, she is always a pleasure to deal with and very knowledgeable about all your products.
January 14, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you so much for your review, Leslie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Hendrick was very nice and helpful
Hendrick was very nice and helpful. We found a recliner that both my husband and i could agree on. I was pleasantly surprised that he remembered me when i sent my husband back several days later. The whole transaction was quick and should be delivered in a few days
January 13, 2024
Reply from Raymour & Flanigan - Williamsville
Thank you so much for your review, Nancy! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.