I had a chat online with a rep who said the item I was interested in was in stock and that he would meet me at the store the following, gave me the hours he would be there. When I showed up the next d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from Ray Smith! Delivery went well too but I would like to make a suggestion. The gentleman carried our brand new cushions upstairs against their bare skin. The seat cushion ha... See more
Angie did a great job helping us to find what we were looking for. She was knowledgeable and pleasant and efficient.
Our Salesperson, John Salhab, was great. He left us alone to browse and talk and look at everything without any pressure. He came around only to ask if we had any additional questions or needed help... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
4545 Transit Road, 14221, Williamsville, NY, United States
- 7168175396
4.5
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Raymour & Flanigan - Williamsville
Thank you for taking the time to leave a review, Thomas! We're happy to hear that your sales associate was helpful and friendly!! Enjoy your new furniture. -Jeff V.
Always a great experience!
September 21, 2022
Great customer service and sale!
Great customer service and sale!! I got a great deal on sofa and loveseat.
September 4, 2022
Reply from Raymour & Flanigan - Williamsville
Thank you Patricia for your 5 star review. We're happy to hear you had great customer service and you got a great deal too!! Enjoy your new sofa and loveseat. -Jeff V.
For the second time
For the second time, after waiting almost a year fro a high end special order, it was delivered with damage and a factory defect.
August 8, 2022
Reply from Raymour & Flanigan - Williamsville
Brian, we are so sorry to hear about the damage with your special order. If you need further assistance email us at rfcare@raymourflanigan.com so we can help you further with this. -Jeff V.
This was my first trip to Raymour and…
This was my first trip to Raymour and Flanigan at the eastern hills mall your customer service representative Judy met me as I walked in the door was very professional and courteous listened to my needs and was very helpful and and she helped me purchase a lift recliner for my 98-year-old father and a beautiful powered recliner for me in my living room a wonderful experience
August 2, 2022
Reply from Raymour & Flanigan - Williamsville
Thank you for taking the time to leave a review, Tom! We are happy to hear that your sales associate was professional and courteous!! Enjoy your new furniture. -Jeff V.
Salesperson and selection
I walked into your store and when I left, I was so glad that I met up with your salesperson, Lisa and the selection of mattresses.! I had been to 3 mattress specialty stores, and wasn't totally happy with the selection and cost of mattresses. She knew her mattresses and guided me to the choices that she thought I would like. I haven't tried out my purchase yet, but am hoping that the fit is right and comfortable.
June 29, 2022
Reply from Raymour & Flanigan - Williamsville
Thank you Sandra Bernhardt for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again. -Jeff V.
Excellent service from Lisa Vacanti
Excellent service from Lisa Vacanti
She is extremely knowledgeable and was able to direct me to exactly what I was looking for
April 8, 2021
Reply from Raymour & Flanigan - Williamsville
Hi Thomas! Thanks so much for the kind words! We appreciate you shopping with us!
Delivery arrived as promised
Delivery arrived as promised. We had a little problem, the original headboard would not fit up our stairs, the delivery staff were very helpful and assisted my husband in picking out a different model that they felt would fit up the stairs. We were scheduled to receive the second delivery on 2/13/20, but the salesman called when he realized there was an opening for delivery in our area for Sunday, February 9. They were able to deliver. They did a fantastic job, the salesman was helpful and courteous, and the delivery staff were top notch.
February 10, 2020
Unprompted review
Reply from Raymour & Flanigan - Williamsville
Hi Charles! Thank you for taking the time to write about your experience with us! We look forward to seeing you again in the near future! -MR
Great service! Thanks
Loved working with Maya at the Exton, PA store. She was helpful but laid back and not at all pushy, which we appreciate. We definitely will revisit the store in the future when a need presents itself!
January 26, 2020
Unprompted review
Reply from Raymour & Flanigan - Williamsville
Hi Fran! Thanks so much for telling us about your shopping experience. We hope you enjoy your new furniture! -MR
Professional
Professional, friendly, courteous. Nice guys, found out later they were brothers. Thanks Raymour and Flanigan! Love my new mattress and base too!
November 27, 2019
Unprompted review
Reply from Raymour & Flanigan - Williamsville
Hi Kathleen! It's great to hear your experience shopping with us was enjoyable! We look forward to seeing you again in the near future! -MR
Excellent sales representative
Excellent sales representative. She worked hard to assist us, was very friendly, knowledgeable & helpful
November 23, 2019
Unprompted review
Reply from Raymour & Flanigan - Williamsville
Hi there! We want to thank you for reviewing your experience shopping at Raymour & Flanigan! We are looking forward to seeing you again soon! -MR
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.