The salesman was very polite, helpful, and thorough. He found what we wanted immediately, both in store and by online order. He saved us money and helped us through delivery issues.
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The salesperson, Chris, was very pleasant and informed about the products. She gave us a lot of options including how we could keep our old bed-frame. The prices were reasonable and they had a great s... See more
Company replied
I wasn't notified at the time of purchase that if I didn't buy the mattress cover from Raymour that I was forfeiting the 30 day guarantee. I bought my own better quality mattress protector and had it... See more
Company replied
Perry, my sales consultant was excellent! He made the experience smooth from beginning to end and answered all my questions promptly. We live in Florida and we’re worried about getting the furniture... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1400 Rocky Run Parkway, 19803, Wilmington, DE, United States
- 3024785110
4.8
Excellent
251 reviews
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This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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The salesman was very helpful
The salesman was very polite, helpful, and thorough. He found what we wanted immediately, both in store and by online order. He saved us money and helped us through delivery issues.
July 27, 2026
Nice Sales Consultants
The prior sales consultant and date of purchase sales consultants allowed viewing of the store furniture in peace without being aggressive for a sale or sales pitch.
April 19, 2026
Salesman was very knowledgeable about…
Salesman was very knowledgeable about prducts
February 15, 2026
Matt was helpful from the start
Matt was helpful from the start! He was patient without being “pushy”
Thank you, Matt!
September 7, 2025
Product smells horrible
Visit to the store was fine but the chest and nightstand we bought have a terrible odor that is not going away. We have aired them out etc with no luck. It has now been a week and my son still is not putting his clothes in the drawers because the smell is so bad.
August 17, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Denise,
Thank you for your feedback. We're glad your visit was satisfactory, but we're sorry to hear about the odor from the chest and nightstand. We understand how important it is for your son to use his new furniture comfortably.
Please contact our customer service team at RFCARE@raymourflanigan.com for further assistance.
We appreciate your patience and hope to resolve this for you. Thank you for choosing Raymour & Flanigan.
Best regards,
Raymour & Flanigan Customer Service Team
Excellent sales associate he was very…
Excellent sales associate he was very helpful without being too pushy.
August 23, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Kristen,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our sales associate was able to assist you effectively without being too pushy. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Raymour & Flanigan Furniture and Mattress Outlet.
Best regards,
The Raymour & Flanigan Team
New House
We just bought a new house and needed all new furniture. Matt was very helpful helping us to decide what fit our wants and needs.
July 18, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Michael,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Matt was able to assist you in finding the perfect furniture for your new home. It's wonderful to know that he helped match your wants and needs. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Salesman was very attentive
Salesman was very attentive, informative, and displayed positive customer service.
July 1, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Theresa,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman provided you with attentive and informative service, and that you felt positively about your visit. Our team strives to offer the best customer service, and your feedback is incredibly encouraging.
We appreciate your 5-star rating and look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
[Your Name]
Raymour & Flanigan Furniture and Mattress Outlet Team
Salespeople were informative not pushy
Salespeople were not pushy and were informative when asked questions
June 29, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to provide you with the information you needed without being pushy. We strive to create a comfortable and informative shopping environment for all our guests, and your feedback reassures us that we're on the right track.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best,
The Raymour & Flanigan Team
No pressure
No pressure. Matt remembered me from a visit about 6 weeks earlier and already had my wish list in his file system. I was permitted to explore the inventory in the store without hovering from sales. Occasionally checked in to see if I had questions.
May 5, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Elizabeth,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Matt was able to assist you effectively and that you felt comfortable exploring our inventory at your own pace. Our team strives to provide a welcoming and pressure-free shopping environment, and it's wonderful to know that we met your expectations.
Your feedback is incredibly valuable to us, and we're delighted that you had a positive experience at Raymour & Flanigan. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
I want to buy 2 things (chair and mattress). And delivered in same date!
I want to buy 2 things(chair
May 5, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Richard,
Thank you for taking the time to leave us a review and for considering Raymour & Flanigan for your purchase. We're delighted to hear that you're interested in buying a couple of chairs from us. Your feedback is important, and we're glad to see you had a positive experience overall.
If there's anything specific we can do to make your next visit even better or if you have any questions about our products, please don't hesitate to reach out.
We look forward to welcoming you back soon!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Candace,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience and that you love the carpets. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations.
If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Rep checked there watch several times I…
Rep checked there watch several times I felt rushed or like I was wasting their time.
April 27, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Freda,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your visit. It's important to us that every customer feels valued and receives the attention they deserve. We will address this with our team to ensure that our service meets the high standards we strive for. Your feedback is invaluable in helping us improve. If there's anything further we can do to assist you, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
The salesperson was very knowledgeable…
The salesperson was very knowledgeable and very patient. She made the experience enjoyable and I don’t like shopping.
April 17, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Anna,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to make your shopping experience enjoyable, especially since we know it’s not always a favorite activity for everyone. It's wonderful to know that her knowledge and patience made a positive impact on your visit.
We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Joe,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Matt provided you with excellent service. Our team takes great pride in ensuring our customers have a positive shopping experience, and it's wonderful to know that Matt was able to assist you effectively.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Raymour & Flanigan
Matt was great and very helpful
March 12, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Aaron,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Matt was able to provide you with such great assistance. Our team strives to offer the best service possible, and it's wonderful to know that Matt made your experience a positive one.
If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Raymour Outlet store is the best
Matt at the Wilmington Outlet store made my entire experience absolutely phenomenal! I will definitely be back when I need more furniture.
February 3, 2025
Reply from Raymour & Flanigan - Wilmington Outlet
Dear Customer,
Thank you for taking the time to share your experience with us. We're delighted to hear that Chris provided you with friendly service. We strive to ensure all our customers have a positive experience, and your feedback is greatly appreciated. If there's anything else you'd like to share about your visit, please feel free to reach out. We look forward to serving you again soon!
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
False advertising!
False advertising!
We bought a lamp, which was advertised on their website to be delivered in three days or less. The salesman confirmed that. After a week went by, not only was the lamp not delivered, but no Fed Ex ticket had been created. The manager blamed it on Fed Ex, of course. But the lamp had never left the warehouse. So I cancelled the order. The manager was not even apologetic.
December 7, 2024
Unprompted review
Reply from Raymour & Flanigan - Wilmington Outlet
Dear Ken,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced regarding the delivery of your lamp. It's disappointing to hear that the information provided did not align with your actual experience and that our service did not meet your expectations.
We understand how frustrating it must have been to wait for your order only to find out it had not been shipped. Your feedback is invaluable, and we will be addressing this issue internally to ensure better communication and service in the future.
We regret that our manager did not provide the level of customer care you deserve. Your experience does not reflect the standards we strive to uphold, and we will work on improving our customer service.
Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Sincerely,
Raymour & Flanigan Furniture and Mattress Outlet
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