The sales reps was very helpful in helping us confirm our order and uodating our delivery date. However, the workmanship on the product is terrible. The headboard was apparently split before shipping... See more
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The salesman was very polite, helpful, and thorough. He found what we wanted immediately, both in store and by online order. He saved us money and helped us through delivery issues.
The salesperson, Chris, was very pleasant and informed about the products. She gave us a lot of options including how we could keep our old bed-frame. The prices were reasonable and they had a great s... See more
Company replied
Perry, my sales consultant was excellent! He made the experience smooth from beginning to end and answered all my questions promptly. We live in Florida and we’re worried about getting the furniture... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1400 Rocky Run Parkway, 19803, Wilmington, DE, United States
- 3024785110
4.6
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Wilmington Outlet
Dear Customer,
Thank you for taking the time to share your experience with us. We're delighted to hear that Chris provided you with friendly service. We strive to ensure all our customers have a positive experience, and your feedback is greatly appreciated. If there's anything else you'd like to share about your visit, please feel free to reach out. We look forward to serving you again soon!
Warm regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
False advertising!
False advertising!
We bought a lamp, which was advertised on their website to be delivered in three days or less. The salesman confirmed that. After a week went by, not only was the lamp not delivered, but no Fed Ex ticket had been created. The manager blamed it on Fed Ex, of course. But the lamp had never left the warehouse. So I cancelled the order. The manager was not even apologetic.
December 7, 2024
Unprompted review
Reply from Raymour & Flanigan - Wilmington Outlet
Dear Ken,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced regarding the delivery of your lamp. It's disappointing to hear that the information provided did not align with your actual experience and that our service did not meet your expectations.
We understand how frustrating it must have been to wait for your order only to find out it had not been shipped. Your feedback is invaluable, and we will be addressing this issue internally to ensure better communication and service in the future.
We regret that our manager did not provide the level of customer care you deserve. Your experience does not reflect the standards we strive to uphold, and we will work on improving our customer service.
Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Sincerely,
Raymour & Flanigan Furniture and Mattress Outlet
Great Service!
Worked with Tiana to order a mattress over the phone. It was delivered the next day!
October 11, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much for your review, John! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Matt and Marcus
Matt and Marcus were very attentive and helpful. We visited a few times during the week, and each time they really listened and guided us to make the best decision for our needs.
September 6, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Dear Jennie,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Matt and Marcus were attentive and helpful during your visits. It's wonderful to know that they were able to guide you in making the best decision for your needs. We truly appreciate your kind words and your 5-star rating. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
a new mattress
Marcus was very patient with me. He answered my endless questions and helped me find just the right mattress
September 5, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Dear Pat,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Marcus was able to assist you so patiently and effectively. It's wonderful to know that he helped you find the perfect mattress. We appreciate your kind words and your 5-star rating. If you need any further assistance in the future, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
I had a lot of fun with Tiana.
I had a lot of fun with Tiana roaming around the store looking at beds and deciding the best one for me. Then, onto bedroom furniture for me. Tiana helped me with everything. She is delightful. Looking forward to getting my purchases!
August 23, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Dear Geraldine,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had a great time exploring our store and selecting the perfect bed and bedroom furniture. Tiana is indeed a asset to our team, and we're glad she could assist you so effectively. We hope you enjoy your new purchases and look forward to welcoming you back to our store in the future!
Best regards,
The Raymour & Flanigan Team
Chris was beyond helpful
Chris was beyond helpful. Listened to concerns, what I was looking for and what I wasn’t and made educated recommendations! She was just a bubbly personality who made the experience fun and enjoyable!
August 1, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Hi Alyssia,
Thank you so much for your wonderful review! We're thrilled to hear that Chris was able to assist you so effectively and make your shopping experience enjoyable. It's great to know that her recommendations and bubbly personality made a positive impact. We appreciate your feedback and hope to see you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Excellent customer service and Chris…
Excellent customer service and Chris took the time to explain everything without making it a pressure sale.
July 7, 2024
10/10 would recommend.
Customer service was great from the moment I walked in the door. Answering any question and helping any way without pestering me to buy something. Ended up purchasing a sectional and the salesman and manager were great. Quality of furniture is far ahead of Bobs.
July 4, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much, Dylan, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Knowledgeable sales person
Knowledgeable sales person, Tianna helped me purchase 3 mattresses!
June 27, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Carol Scott We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Benefits of an in-person sales experience
Salesperson was very cordial and with great patience spent a lot of time showing me different pieces similar to the one I had already considered on line to compare their different dimensions, constructions, table and chair heights, and table top drop leaf operations.
June 18, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much for your review, Paul! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Very knowledgeable about their products
They didn't rush. They took their time answering questions allowing me to make informative decisions.
May 26, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Cheralyn Anthony! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Raymour and Flanigan is the best
Raymour and Flanigan is the best. Went to the outlet store to check out the furniture. The woman that helped us was so patient and knowledgeable. I’m nice we decided on a living room set we had to measure to make sure it would all fit. She recommended to save some time we could order the set online if it was going to fit. Easy peasy. Furniture will be delivered in three days. Online ordering was really easy.
May 5, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Hello LAURA! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much for your review, Rich! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Chris was very helpful and patient…
Chris was very helpful and patient while we picked out a new mattress. Next day delivery and the delivery coordination wad excellent.
April 21, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much for your review, Paul! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Jennifer was terrific
Jennifer was terrific! She listened to what we were looking for and wanted and helped us to find it! She made sure that we knew all of our payment options as well as pick up and delivery options. We are very excited to receive our items. We will definitely return to Raymore & Flanagan and see Jennifer when we are in need of other furniture.
April 12, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much for your review, Anna! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The service was great
The service was great. Tiana did an awesome job showing us around the showroom.
March 17, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Denise Procopio! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
The saleswoman asked what I was…
The saleswoman asked what I was interested in, listened to me, and immediately zeroed in on exactly what I wanted
March 15, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much for your review, Clare! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Our sales associate was great.
March 10, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Hello Elysia G! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!
Great salesman
Great salesman. Took his time with us and showed many of options. Will shop there again soon.
March 5, 2024
Reply from Raymour & Flanigan - Wilmington Outlet
Thank you so much for your review, Walter! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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