Raymour & Flanigan - Wilmington Outlet Reviews 

254
TrustScore 4.5 out of 5

4.6

1400 Rocky Run Parkway, 19803 Wilmington, DE, US


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See what reviewers are saying

Rated 5 out of 5 stars

Robert Respes is my sales person. He is very patient, took his time with me and listened to what I was trying to achieve. I also liked how he gave me time to be okay with my purchase and go over the... See more

Rated 5 out of 5 stars

The salesperson, Chris, was very pleasant and informed about the products. She gave us a lot of options including how we could keep our old bed-frame. The prices were reasonable and they had a great s... See more

Company replied

Rated 5 out of 5 stars

Perry, my sales consultant was excellent! He made the experience smooth from beginning to end and answered all my questions promptly. We live in Florida and we’re worried about getting the furniture... See more

Company replied

Rated 5 out of 5 stars

I am a very particular shopper….I really do not like to be hounded, followed, or “sold”. I made that clear (and probably a bit rude) when I walked in and was approached by Matt. I did see him keeping... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1400 Rocky Run Parkway, 19803, Wilmington, DE, United States

  • 3024785110

4.6

Excellent

TrustScore 4.5 out of 5

254 reviews

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4.6

All reviews

(254)

4,233 reviews in the last 12 months

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Rated 5 out of 5 stars

Perry

Perry, my sales consultant was excellent! He made the experience smooth from beginning to end and answered all my questions promptly. We live in Florida and we’re worried about getting the furniture delivered here but he took care of everything!
I can’t thank him enough for all his time and patience! Brian

January 13, 2023
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you for the positive review, Brian! We are thrilled to hear that our salesman provided you with excellent service and made your experience smooth and worry-free. We appreciate your business and hope to work with you again in the future. -Jeff V.

Rated 5 out of 5 stars

Great sales people and fast…

Great sales people and fast professional delivery service.

January 12, 2023
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you for taking the time to leave us a review. We're happy to hear that you had a positive experience with our sales team and quick delivery service. We appreciate your business and hope to have the opportunity to serve you again in the future. -Jeff V.

Rated 1 out of 5 stars

Spent an hour designing my living room

Spent an hour designing my living room, and your website would not allow me to save it. now i have to start over

January 7, 2023
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Reply from Raymour & Flanigan - Wilmington Outlet

T$ we are very sorry to hear about your experience. Feel free to email our team at rfcare@raymourflanigan.com with any specifics. We certainly want to improve your experience going forward!! -Jeff V.

Rated 5 out of 5 stars
Raymour & Flanigan - Wilmington Outlet logo

Reply from Raymour & Flanigan - Wilmington Outlet

Thank you for taking the time to leave a review, Rosanna! We're happy to hear that our team was helpful and friendly!! Enjoy your new furniture. -Jeff V.

Rated 1 out of 5 stars

30 day mattress guarantee warning

I wasn't notified at the time of purchase that if I didn't buy the mattress cover from Raymour that I was forfeiting the 30 day guarantee. I bought my own better quality mattress protector and had it in my possession before delivery. This is the worst thing I've purchased from Raymour and now I'm told that I'm stuck with it.

December 5, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Hello Richard. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com. Thank you. -Jeff V.

Rated 5 out of 5 stars

Knew what I wanted

Knew what I wanted. Made an appointment. Bought it. Arriving two days later.

December 28, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Josephfor your 5 star rating! We're happy to hear our team was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

I was greeted as I walked in the door…

I was greeted as I walked in the door and a middle age white female was attentive and present.

December 27, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Marcia Collins for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

The goodness sake people

The goodness sake people. ( Chris ) was very helpful and never once pushed us into buying ,anything, and was exceptional sales person and very patient,

December 28, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Patriciafor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Mo was our salesman who answered all of…

Mo was our salesman who answered all of our questions and made our experience simple, fast and easy.

December 27, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Randyfor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

My salesman CRAIG is the guy you want to get what you need!!

My salesman, Craig was extraordinary! I was interested in the last round dinette set, but as he was askin his boss to consider a small discount, another man cane over, sat at the table and looked up and told Craig he had a customer who was interested, so he was writing it up for them. It was disappointing but Craig started calling around and he found one more exactly like it, except mine was not a floor model it was new! I was so thrilled and it is the first furnishings I've ever purchased from you! I will not get it until 12/28 but I am so excited!!! That first salesman knew Craig was working to get me a good price so i could also get a dresser i really needed. He was not very fair to me which cut your store out of the possibility of two purchases. So I am happy Craig is my salesman and i guess you dont care if that other guy missed a “double header” when he acted like a vulture. I am grateful to Craig because i just moved and didnt have a table to eat at home because i wanted the perfect round table. Thank you RAYMOUR AND FLANAGAN!!!

December 18, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Hannah M for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

Perry was an excellent salesperson and…

Perry was an excellent salesperson and helped me find what I wanted, great customer service.

December 16, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Parking.com Customer for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon. -Jeff V.

Rated 5 out of 5 stars

knowledgeable

knowledgeable, no pressure but helpful

December 9, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you for your review Jean Bail We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Sarah Murray for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

I am a very particular shopper….I…

I am a very particular shopper….I really do not like to be hounded, followed, or “sold”. I made that clear (and probably a bit rude) when I walked in and was approached by Matt. I did see him keeping an eye on me and I said “when I need help, I can assure you, I will come to you and no one else”….I understand commission sales. And Matt understood me. And in the end, I bought a sofa that was more than I intended to spend, was exactly what I wanted and was quite happy that Matt respected me and made the sale without making me “get sold”.

December 5, 2022
Rated 5 out of 5 stars

Good Customer Service

Carl stepped up to assist as, but he wasn't overly anxious or aggressive. We appreciate that.

He answered our concerns and was able to direct us to a product that seems to suit our needs.
As a result, we made a purchase.

December 4, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Gregoryfor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Felt like family’s

Just the thoughtfulness of the salesman and the Lady representative Made me feel like family

December 3, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Hi Ernie,
Thank you for your great feedback. We're happy to hear our team went above and beyond your expectations!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

The cost in the store the welcome and…

The cost in the store the welcome and the questions ask was well answered also the price of the item is perfect that Incan afford .

December 3, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Adrian Santiago for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Ease of picking out what we wanted and…

Ease of picking out what we wanted and arranging delivery was excellent. Great styles and incredible prices. Can't wait to have it in my home. Quick delivery time.

November 27, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Tammy Budd for your review. We love hearing that you had a great experience with us!! We look forward to seeing you again. -Jeff V.

Rated 5 out of 5 stars

The salesperson (Carl Everett) was so…

The salesperson (Carl Everett) was so helpful and informative and didn't pressure my wife and I at all and that made our decision that much more easier to make.

November 26, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you Danielfor your 5 star rating! We're happy to hear your sales person was so helpful and made your experience feel easy!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

Our salesperson Matt was perfect

Our salesperson Matt was exactly what I needed. Gave space for my husband and I to consider our options, gave great information. He’s the reason I will come back.

The store was clean and fresh looking (because it’s new, I think) and effort was given to groupings and appearance. That also helped.

November 25, 2022
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Reply from Raymour & Flanigan - Wilmington Outlet

Thank you for taking the time to leave a review, Ruth! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

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