RBC Reviews 

If there is no star i will put they waste my break waiting so slow I m going to change from them

Martindale branch is the biggest joke around. Manager is a condescending a**hole. My 17 y/o daughter was accused of fraud by him, and when we proved him wrong, he then accused my 80 y/o mother. Needless to say, we closed all of our accounts. Ridiculous wait times for teller services and online help. But they are quick to take your money.

abysmal customer service. On hold for so long just to give no help and make me call again.. wait on hold forever again just to tell me they can't help me with simple tasks. I'm moving banks

TERRIBLE. I had transactions on my credit card that weren’t mind. The fraud department couldn’t tell me a single thing after I answered all their security questions then proceeded to hangup on me after I questioned why she couldn’t tell me if the lock was locked or not. This happened twice. Garage bank that hires unqualified rude customer service representative. It’s called customer service for a reason.

Dear Royal Bank of Canada Customer Service,

I am writing to express my deep frustration and dissatisfaction with the current state of your services, particularly in regard to your algorithm's decisions on my spending activities. For the past six months, I have been unable to use my Visa debit card to pay my rent due to it being flagged as a fraudulent activity. This is utterly unacceptable. Paying my rent is a legitimate and essential transaction, and it is beyond comprehension why it would be deemed otherwise.

Your banking system has become increasingly challenging for older individuals like myself. The reliance on artificial intelligence and automated algorithms, while intended to streamline processes, has instead resulted in significant inconvenience and distress. I find it reprehensible that your institution relies so heavily on AI without adequate oversight or human intervention to address these flaws.

Moreover, the lackluster customer service and the difficulty in reaching a human representative exacerbates the situation. In today's digital age, personal interaction should not be sacrificed for automation, especially when it fails to serve its purpose effectively. We are human beings and deserve to have our problems addressed without having to go through a ten-minute spiel with your AI. There should always be an option for immediate human interaction.

As a result of these ongoing issues, I am left with no choice but to switch to a different financial institution. I will also be informing everyone I know about my negative experiences with RBC, urging them to consider alternative banking options. It is disheartening to see how the integration of AI has led to such a decline in the quality of service and customer satisfaction.

Additionally, as someone with mobility issues, it is an undue burden to be forced to walk to the bank in -15°C weather to obtain a money order, incurring extra fees in the process. This further highlights the lack of consideration and accommodation for customers with special needs.

I hope you take this feedback seriously and make the necessary improvements to ensure that no other customer has to endure the same level of inconvenience and frustration. I believe it is imperative for RBC to re-evaluate its approach to customer service and the implementation of AI in order to restore trust and satisfaction among its clients.

Sincerely,

Cindy Gimnes

I applied for the West Jet RBC mastercard with the online promotion to get the annual fee waived. After getting my card I noticed the annual fee was not waived. I called RBC and their solution was to cancel the card and reapply as there was a glitch on the webiste. They could not overide the system and waive the annual fee. This seemed like a red flag to me however I took their advice and cancelled the card and reapplied to get the annual fee waived. After reapplying they denied my application and now my credit score is shot. I called RBC and they said they couldnt do anything about it, apologized and said the representative would get coaching. I am still without a credit card and with a horrible credit score because of their representative's mistake in telling me to cancel the card and reapply. I have never had an issue like this with my BMO credit card and will never move to RBC after this.

Got my mobile banking hacked and lost everything I had in my accounts. The case went on for months and resulted in RBC blaming me. Never got refunded. Had a very secure password (alternating caps, random letters, numbers, punctuation, etc). Terrifying experience. Cops ended up arresting the person who did it and even after the RBC fraud dept talked to the officer, RBC still woudnt take the fault. Took me to one of the lowest points in my life. Don’t know if it was hacked through Face ID or my password still, but since it was through my regular device after it was stolen, RBC deemed it to be me. I joined this bank because of the “good security” and ended up losing everything I had. I tried to move forward with and keep banking with them, it ended up in hundreds of dollars of “dishonourment” fees coming out of my credit card for automatic payments the bank set up without telling me. Said I set the payments up months before I even had that credit card. (They also blamed me for that and refused to refund). Terrible bank and terrible fraud department. Wouldn’t recommend to my worst enemy. I banked with them for 4 years before all of this happened and never had issues like this. Highly disappointed and disgusted with this bank. Not 100% sure about the date I listed because the case took months to be “resolved”.

Called to dispute an interest charge on a bill that was paid in full on time.
Credit Card says because the balance was still owing, even though it was paid on time in full from a previous bill, they still charged me for a few more days on the balance.
Even though it was $12, that $12 I could spend on buying essential food items.
After paying $5200 they still took $12 and won't refund.
These CC companies are out of control

Waiting time on the phone take for ever and if you have a problem they trow themselves the ball and don't fix it .

Booked an appointment with a mortgage for an virtual meeting but did not receive any calls for an hour. the appointment was at 5 pm and when called back to check at 6 pm they said that the appointment was at 6pm and will get a call anytime. After more than an hour now still did not get the call. Very poor customer experience.

Was going to deposit a cheque in person at a branch location, into an account I've had for 15 years. But then they said there would be a 15 day hold on it. 15 days to hold a cheque is ridiculous.

I have hade terrible time with this bank and ask for coustomer experience to call me they did snd just don’t call me back feel so let down not worthy of respect two times said they would call and never

The phone customer service for visa card is very poor. Long time waiting, it has been like that for years, and nobody cares about it. Most of the time I had to go to a branch to fix the banking issues.

I have a disability mortgage the RBC literally withdrawing money from my account and also collecting from my disability every time I call they literally don’t understand. Wonder how that multi billion dollar business goes with the unprofessional people don’t understand for the peoples pain and suffering. It’s called disability mortgage literally supposed to be Help us.

We moved over to private banking…what a mistake.They charge quite a bit more but we thought the service might be better.We were so wrong.When our mortgage was up for renewal.We had asked the lady to get us a quote for variable compared to closed.She told us it would be too much work for her!I couldn’t believe it.Then trying to get in touch with them is almost impossible and even after leaving messages they don’t call you back.Stay away if you are thinking about it.And on top of it the messed up our credit cards 🤦‍♂️

Well I bought a card on his auction RB_ CARDZ.... and I was sent I won and sent him the money. Last time I heard from this crooked PR. BEWARE

Absolutely worse bank for customer service. They decide on what you are allowed to spend your money on or not. They do not allow people to buy crypto. Block the etransfer and when you explain to them honestly where it is going and your experience level with crypto they just cancel the transfer. Refuse to put it through. Pathetic and extreme abuse of power.

A VISA transaction, well within my limit was arbitrarily refused, causing major upheaval. After waiting unsuccessfully for over an hour in the RBC VISA phone queue, I finally drove to the downtown RBC branch, where it took another half hour to resolve the issue.
In contrast to the telephone service, the branch staff was extremely helpful, within the limits that their own internal access allowed.

Rbc used to be a great bank, but now the agents are rude and are not following protocols. Took me to collections after I settled my accounts, unreal, time to switch

I called RBC customer service (800 769 2555 ) today to resole my mobile app’s password issue and person who named alen assisted me to resolve that..Im really appreciate his patience and politeness ..