RCI Reviews 524

I sent my payment in plenty of time to be rec'd after checking with both postal services-Canadas & US BUT it took a month for payment to be rec'd & posted to my acct. Apparently payment has to be sent to Florida & held in lock box in Georgia for who knows how long before being forwarded & posted @ Berkshire Mtn. Resort. Even Well Fargo horse & buggy was faster! As a result after all the BS I'm charged $7.95 for late fee. I guess they're building up their coffee fund or Christmas fund!

RCI the WORST
Every 2 years you have a fee, which really isn't that big of a deal, however just booked a vacation for October on May 21st, I went to ask about moving my date for hotel by 2 days and they want another 300-exchange fee because it has been over 1 day since booking. ONE DAY! most hotels you can change the reservation up to 24 hours before check in.
They literally try and nickel and dime everything.

I have tried for an hour to get basic information out of this resource with absolutely no success. It is quite apparent that the search engine, the options provided are antiquated by modern standards providing unsatisfactory results.

Feel free to try and get frustrated.

Getting Hotels through RCI is a joke. You can get them cheaper through one of the travel sites. By the time you "save" $5.-$10. on a room and pay the transfer fee you are paying way to much. When I first got a timeshare I was able to use unlimited points towards flights, car rentals, Hotels. Now they only let you use a minimal Amount of points that's not worth the time. And a lot of the resorts you use to be able to go to you have to pay more plus your points, unless you want to upgrade. So the membership you joined is no longer the membership you signed up for.

From Sweden: I became a member some months ago just to try it out, and so far I cannot see any advantages. First of all the website, on a mobile phone, is a disaster, and in Sweden we apparently cannot download the app. Every time I try a search, it takes ages to reach a site, it is impossible to make multiple choices and suddenly the site is totally frozen or you are kicked out from the it and must start the login process all over again - only to go through every step again. Second, with RCI weeks I must say that there are not so many offers anyhow. Many are far away and flights are super expensive, others are only with all inclusive, not making it cheaper than a regular charter trip. Many locations are also a bit “off track” and to reach them would still cost a lot. I only paid a two year membership, which I honestly do not know if I will be able to use at all. I should rather have kept my own accommodation. Will give it a chance, but so far, nothing I would really recommend.

One star is more than this company deserves. We paid to become Hyatt members, were promised two free weeks as part of our RCI bonus days and have not been able to use our free travels days whatsoever! The Contract does not specify that our RCI days could NOT be used on international resorts, and we were told during the presentation that we could use our days for Interntional travel- we've tried booking to no avail. Additionally, I advised a UVC representative that a travel agent quoted an amount less than we received as members and he informed me that because the quote was not published on a public website, they would not price match. Complete waste of money and would not recommend!

The biggest bunch of shikesters you can imagine awful problems cancelling a deceased relatives account..
Please, whatever you do avoid this rip off like the plague
0 is too higher marking.
..

I wish they had a zero star rating on Trustpilot to award it to RCI

I wish I could get rid of my timeshare. By the time I pay the maintenance fee, RCI’s membership fee, exchange fee, plus other RCI extortionate fees, I end up with a far worse deal than I would get from Airbnb, booking.com etc
RCI sell timeshare holidays as extra, for extra fees, instead of releasing them for the exchange pool.
Timeshare was probably a reasonable idea 25 years ago when I bought it, even though RCI exchange system has proved to be a big failure. But nowadays, we have much better and cheaper options online ☹️

I declined the service and told them they can not call me. They called about 10 times after. I called them back 10 times to show them how it feels to be annoyed. The guy called me back and was reading my Facebook posts to me. Then he calls now daily from blocked number and sometimes I answer to hear the voice Same guy calls. Usually about midnight east coast time. I think retaliation for not accepting their package vacation is pretty foul. 95% of the calls I push through. I only usually answer to record the call with an external recorder. Pretty pathetic.

went to site for help about getting 6-8 calls a day, was gave the run around.
called and was hung up on, recalled and was told go to web site that told me to call
did get supervisor who told me he couldn't help

This is horrible well at least the Representative did not do well to inform us we can’t even use it where we told them we wanted to travel to. Somerpointe sold it to us at Tajiti Village and they ripped us off because this is a $10,000 membership we can’t even find use for. We don’t want it anymore and can’t even reach customer services for this problem we have. Nobody will help us. They need to take their membership back we don’t want it its no good for us and if we would have known we wouldn’t have bought it!

Bad deal, fee after fee, all confusing (intended?).

Stay away, and if u can, get out of your timeshare.

Wyndham is a good name; they should drop RCI like a hot potato.

RCI didn’t get us the exit they promised . Signed up for our exit process for 9 months and nothing progressive was done. Wasted a lot of time and money with this company. I would not recommend to anyone !. We offloaded our timeshare obligations completely December 2024 with the help of a private investigator team named forexfraudteam. They helped us look into our timeshare and found legal faults in our contract . They used this information to request a full cancellation of contract. We got documentations to that effect 3 weeks after and didn’t have to pay near as much as RCI charged us for nothing. If you’re looking for a real solution to timeshare hostage situation, I’ll recommend you share your story with ForexFraudTeam at gmail com.

This is a waist of money and time, you are given points & can't use all of the points when you want, customer service is horrible & none of my questions were answered Biggest regret of my life. Be warned, do not use this company!!!!!!!!! You save absolutely no money, but have to pay thousands to get out of the contract.

Since feb 24 made a booking for a three bed, three bathroom for December. This was not honoured. What’s the sense in paying a membership and exchange fee if the specifications as on the website is inaccurate and what is booked is not honoured. Members should be wary of this underhanded approach of RCI and they will not do anything about it. Definitely not renewing my membership when it comes around. Too much inconvenience.

I implore you to run the other way if you are considering a timeshare with RCI. They are truly a heartless company. We recently had a death in the family and had to cancel a vacation that we planned several months ago. Instead of RCI being empathetic and understanding that this was beyond our control, they proceeded to advise me that we would lose the $350 exchange fee regardless of what happened. It's sad that this is their practice. They also have a points system that makes it almost near impossible to find a resort within your points range.

Don't allow them to rope you into a "two hour" talk for a reward. We were lied to. Sat there for two hours with four children. When we were told we had to go to another place to finish up the talk we told them we would like to leave since it has been two hours. They refused us our reward and charged us on our non refundable deposit for the "pleasure" of hearing their sales spiel. When my husband tried to escalate it we discovered the lady at the resort lied and said we left after 90 minutes... even though we left at two hours on the dot (referencing the clock).

They cheated my family and I out of two hours of our vacation and still had the gaul to charge us a refuse our promised gift card.

I'm not one to complain but we were bold faced lied to

Do NOT travel with this company. They call you and tell you you purchased a package and then when you ask questions about what it is you purchased they get mad at you and hang up on you, then when you call back they just answer the phone and hang up on you again. Tina has some major attitude on her and doesn't like answering client concerns and questions.

I have found RCI has made great strides lately in customer service, especially online. The last several times I have contacted them through their website, I have received competent, quick service and answers. They have actually gone beyond the call to get answers from the resort itself. I am very pleased with the turnaround I have witnessed lately and hope it continues. When it works right, it all seems so easy.

We have been happy owners in freehold resort in Fiji for 21 years. We bought it so that we can visit Fiji regularly, and we do. The short version of this review is that we have been members of RCi for a number of years and have only space banked our weeks when we just couldn’t get to Fiji and the year that the resort underwent extensive renovations. In that time we have NEVER received an exchange that we requested.
We changed to Dial an Exchange for quite a few years, and when we did make a request, it always was met.
Due to pandemic lockdowns we couldn’t visit Fiji for three years. We caught up with three weeks in 2022. At the time we were with DAE and the management at our resort held some weeks open for us , aligned with our 2022 week and the exchange back to our own resort happened in two days. EASY.

A genuine mistake meant our 2021 week was deposited into RCI, so we went with it. We put in a request for two resorts in Australia and after 16 months of waiting with no result !!!!! ( not in school holidays by the way) we requested our own week is to be exchanged into our own resort!
We know that we can get in. Our 2025 week is already booked in. Our management has said it will not be a problem. That was almost three months ago. Fiji Airways has a sale on. It’s now six months until we want to go. But we can’t book discount flights because RCI won’t facilitate a direct exchange the way that DAE did SO easily.
We have paid membership fees and of course there will be an exchange fee and if ( may not ever happen) we do get an exchange into our own resort, the airfares could be far more expensive.
So RCi makes your money VANISH and what should be a pleasant experience is infuriating!