RCI Reviews 524

The website for RCI is awful. It constantly says that there is an issue of somesort. The prices continue to rise every year. They are getting worse and worse by getting you with fee's for everything. I have called their customer no-service line for issues and the staff were not helpful. The second tier service person solved the problem but was incredibly rude about it. I have been a platinum member but I have not seen any benefit in it. I have been an RCI member for many years but it may be time to start looking at Interval. These issues have been an ongoing problem for years.

Not very happy. Spent extra £ to extend our Gold service/standard in order to try & find a match for our already banked week after 6 months of banking ..to no avail. This has never happened before with Dial an Exchange. Am not spending any more £ and will never bank our Gold timeshare weeks with them again.

Unbelievable! We have been Wyndham owners since 1997, and have traveled the world staying in beautiful resorts using RCI exchange. The exchange cost over the years has of course risen from under $100 to $299. HOWEVER, with the new Exchange Plus program, in addition to paying with our week's worth of points, they wanted to charge a WHOPPING $1500 for only 5 nights in a hotel room at Moody Gardens in Galveston! I noticed that so many resorts that were always available for simple exchange are suddenly EXCHANGE PLUS. In our many years of timeshare ownership, we have seen constant "Updates" and renaming of levels, which in other words, means "new ways to screw the owners!"

I have been a member for a number of years. RCI used to be great with lots of locations and decent availability if you planned ahead. Since the introduction of Platinum (an extra paid upgrade) the locations and selection for trade have slimmed down and it appears some locations that were direct point (and fee) trade are becoming Platinum locations and require the extra add on to your account or ridiculous additional cost plus the points. I have quite a few points banked and have held back my current deposits as I explore other companies. I would explore other possibilities before sinking you weeks here. I am stuck until I use up my existing points or they improve their way of operating.

Every review is negative. I cant believe it! I went on reviews and there all negative

Ok I could right a book on you guy!! But I tel just this years is getting worse and worse with booking they charge every week and with lot pointe event I call 6 months before and this week I arrive there for 2 week really think it was a studio and I buy a 1 or 2 bedroom arriving and is a hotel room for 2 week the worst room in hotel only a regular room that not what we buy big rip off they only want your money they say there nothing?

COMPLETELY MISLEAD , I GAVE 18K U S, AND NOW THEY WANT ADDITIONAL $1500 PER WEEK EVERTIME I GO. CAN T SELL, CAN TGET A REFUND. WELL PLAYED RCI, CAN T AFFORD TO TRAVEL

Very frustrating website I have spent literally hours just trying to look at availability only to keep having to sign in at every step. Each time you press something you like it asks you to sign in again totally p***** with it so very annoying that I just gove up 🤷‍♀️🙄

Do Not Buy a timeshare !!!!!

Talk to references of any sort , BEFOREHAND !!!

Do not let yourself to get pressured into to buying one !!! You dnt have too!

No is no and no I can't afford it ,
They will come down as to $3000 $2000 $1000 anything that fits your budget
But you will incurr MAINTENAMCE FEES ,
Fees / Fees / fees !!!!
Those are not adjusted ,
Did I say additional Fees,FEES ,FEESSSS!!
Especially if you pick it from
You guessed it

Las Vegas !!!

I've had mine for 8 yrs
I know what I'm talking about !!!
$15k down the drain

I put in a search back in 4/21/2022 and still waiting!!! I've been an RCI member for over 20 years. Ever since Wyndham purchased RCI, it has gone downhill, searches take forever now, I have never waited this long! They also nickel and dime you for every service. I can see from all the bad reviews on this site I am not alone. I just may sell this timeshare and do something with Marriott.

I paid to be a part of unlimited vacation clubs and as part of the deal I received 40 weeks to exchange through RCI. It gave me 18 trading power per week. I have been searching for hours to find a half decent exchange through RCI and all it will give me access to is the run down, old, low rating bookings. It is a sham and feel very taken by what I was told would be available to what is actually available.

What a scam. I met with the RCI rep at our timeshare at Massanutten Resort last week to learn about RCI and the places we could go, by trading our timeshare week. Then I talked to an RCI phone agent .

Here’s what I learned:

1. My timeshare has a trading value/number, assigned by RCI, based on my timeshare location, time of year, size, etc.

2. You can’t go into the RCI website to get your trading value number or even explore your trading value to see where you can go until you pay $99 to join RCI. So, you have to join blindly to even see if joining will be beneficial to you or not. So, I joined since our timeshare company had a special going on to join RCI.

2. Once you join RCI, you still can’t explore the value of your trade to see where you can go until you “deposit” your timeshare week. Once you deposit your week, you lose your time at your resort and can’t get it back. So, once again RCI expects you to act blindly by depositing and losing your week at your timeshare, just to be able to see if you can trade for somewhere you may want to go.

3. By talking to the RCI rep I learned that my timeshare trading value was so low at Massanutten that I would have to trade my timeshare for multiple years just to be able to go to one decent resort in places we may want to visit.

So, now RCI has my membership money and now demands that I give up/trade in my timeshare week just to likely learn that there’s no desirable place that I can trade for, given the poor trading value of my unit at Massanutten. What a scam!

If RCI was legitimate, they would allow someone to see their trading value and potential trades BEFORE taking someone’s membership money, or at least allow a paid member to PREVIEW their potential trades at other resorts without having to deposit and completely lose their own timeshare week!

The icing on the cake…when I asked for a full and total refund, the RCI rep said that membership fee refunds are prorated!!

I’ll be contacting the Consumer Protection Division in NJ where RCI is headquartered and the CPD in Va where Massanutten is located, to report RCI’s scam.

RCI is a despicable company that is part of Wyndham group that pressure and con people into buying timeshare. To make matters worse for poor timeshare owners Wyndham have bought DAE another timeshare exchange company so it’s nearly impossible to get away from them. Because Wyndham own a lot of the properties they manipulate and tightly control the diminishing number of exchange properties available, but they have several of their own properties available at a cost (not exchange). I have 4 timeshare properties the first two I bought circa 1990 and the next two a few years later for a lot less about $2,000 each direct from the resort. NOTE - don’t buy timeshare from Wyndham (about $AUD20,000-25,000) as you can usually get timeshare property on the second hand market for between $0-900. I am trying to give my timeshare away for free and I can’t. There is a company that will take it off my hands if I pay them $4,000. Unfortunately there are probably millions of timeshares owners in my predicament.

Until Wyndham took over our family had numerous wonderful holidays through RCI in Australia and abroad, booking a year in advance. There were numerous properties to select from. Now I search in Australia they only have a few exchange properties available for exchange and a lot of Wyndham properties which you have to pay for. Also usually the only properties available are all within 6 months. Trustpilot reviews of RCI - 90% of people gave them a rating of 1 the lowest score available.

Personally I would not take a timeshare for free. If you are going to the same resort all the time maybe consider buying or trying to get it for free. Don’t forget there is a maintenance fee between $AUD500-900 per year, less in USD, also if you are lucky enough to find an exchange holiday at a different resort than you own RCI charges a fee of around $AUD189.

I don’t know why authorities don’t do something about this and investigate how they sell timeshare properties to unsuspecting good people and the way RCI control the timeshare exchange. At the price to buy, plus the maintenance and exchange fee and the low price when selling, timeshare I believe doesn’t add up.

RJ

Surprise!
The property we booked in Italy has a mandatory breakfast fee, $40.00 per person
We are booked here for 2 weeks 😳
That’s in combination with the value of our trade and exchange fee make this trade significantly higher than I can book directly.

I have been a member for many years, but am done with RCI

I’ll just use my weeks at my property and book online for vacations

Too bad, it was a good concept originally, but out dated and top heavy now

I swear they train the customer service center to be awful! Practice saying no to the customer any way you can. I booked an exchange a few weeks ago and today a different property came up I prefer.Same exchange, same price etc.upon asking them to swap, I was hit with a harsh you’re outside of your 24 hour grace period and you agreed to this when you booked it. You’ll have to pay for both.It’s just a swap! You can do this with almost any company, except RCI. Seriously considering not renewing with them. Here’s my practice saying no. No customer service, no clue, no flexibility, no no no

Hotels are supposedly listed at an "exclusive member discount" but are actually higher than market price. When I reached out to them, they said since they specialize in deposited weeks, timeshares are the best deals... but I have no deposited weeks and they never explained what they were when we signed up. The properties that you can pay cash for look horrible and are not places we would stay if we didn't have RCI. So far we've had it for almost a year and haven't used it. They sell you a lemon and act like it's super easy to book the $699/week vacations wherever you want. But they'll spam call you multiple time a day to get you to sign up for more stuff you won't be able to use. Save your money and sanity.

Just found out the RCI booking fee is now $420 Canadian This is SCANDALOUS!! And it is non-refundable after 24 hours. Another $129 to protect your points but not your money!! The last time I found a place to book (which can be very difficult) the cost was approx $320 and there was an insurance option which I believe was $180 (also expensive). People are trying to get out of their timeshares because of the unreasonably high costs but you can't even give them away these days...

After booking a holiday in December 2022. We looked forward to our July/ August 2023 holiday.
One week before our holiday we got sent an emailing saying they had to slit us into 2 x 1 bedroom 4 sleeper. This was not ideal but as we had a 2 bed 6 sleep booked for the following week in the same resort 2 days later we felt the family would not be tooo split up. Considering we have been coming to this resort on and off for over 10yrs we thought we would at least get a hot tub for messing up.
Looking out at the other units most have hot tube. We feel that holiday club members get priority over RCI.
Having emailed RCI as this is who we booked through they don’t seem to be able to help. ( sorry seems the go to)
Do we trust what we going to get next time!!!!!!!

ZERO STARS. DO NOT SIGN UP TO RCI.
1. they cannot provide what they say they can. It's a SCAM.
2. you just get a run-around of promises and more promises .....that end up being just demands for more payment .....to use YOUR OWN share time that they have!
3. they don't return calls. there is zero customer service - and when you finally get to speak to someone ... all you get is flat BS a bunch of lies and requests for more money to pay for something they cannot provide !)
@justinegarcia @rci - the WORST COMPANY

DON'T SIGN UP TO RCI.

Rci vacations is a scam i paid more than half my money for the trip it says you have 36months to use and now i want to use it none of the emails and numbers are working.