Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure e... See more
Company replied
Ian Wells was extremely helpful, friendly and professional. He dealt with the changes to my car insurance quickly and efficiently, explained everything clearly and made the whole process very straight... See more
Company replied
Wow what an amazing experience with CHERYL AUSTIN she was so kind and very helpful. She explained everything with me so clearly and helped me with the payment. Highly recommend right choice for insu... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Agency
- Insurance Company
Written by the company
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Contact info
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, United Kingdom
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4.7
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My advisor CHERYL AUSTIN was extremely…
My advisor CHERYL AUSTIN was extremely professional and was able to sort out my issue. She was fast and efficient and dealt with the matter promptly.
July 29, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Hired bailiff thugs to chase me down
Got car insurance at a low price
Until 2 cars hit me and I wasn’t at fault
They then quadrupled my monthly installments and so I cancelled
Then they took me to court and hired bailiffs to clamp my car
Won’t enter negotiations about repaying and have add on nearly two thousand pounds of fee
Ridiculous scammers
They should think about their customers who are barely getting by
July 30, 2026
Unprompted review
Reply from RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Cheryl gave me all the information I…
Cheryl gave me all the information I needed for my car insurance. Many thanks
July 28, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Cheryl Austin made it very easy and…
Cheryl Austin made it very easy and clear to make changes to my policy.
July 28, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Ace V was a pleasure to speak with very…
Ace V was a pleasure to speak with very helpful and informative. Great service. Thanks again.
July 28, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback
Cheryl Austin was Fab
I Spoke with Cheryl Austin today due to having to make a temporary change on my policy. I was so stressed and she was calm polite and professional and got everything sorted for me. She is such an asset to your company and wish more customer service staff were like her.
July 27, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Great service nice and qiuck
July 27, 2026
Unprompted review
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
First class service
Called today to make a change to my policy. Louise McGregor took my call. Absolutely fantastic service. She was so helpful and friendly and very professional. Thank you for a first class service
July 25, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback
Chatting with Cheryl Austin with…
Chatting with Cheryl Austin with nothing but pure politness and very helpful indeed :)
July 24, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Advisor was extremely helpful…
Advisor was extremely helpful informative and understanding. I managed to get my vehicle insured and issues sorted. Very happy
July 24, 2026
Unprompted review
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
The advisor was very helpful and all…
The advisor was very helpful and all sorted quickly and well mannered.
Thank you
July 23, 2026
Unprompted review
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Cheryl was very helpful today
Cheryl was very helpful today. Very helpful customer service. Thank you
July 23, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Ace V was a pleasure to deal with
Ace V was a pleasure to deal with. She took time to carefully check and explain everything and was very helpful - a true professional 👏
July 23, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback
DIDN'T ACCEPT MY 2 YRS NCB
DIDN'T ACCEPT MY 2 YRS NCB , THEY CANCELLED MY INSURANCE AND CHARGED ME WITH THE CANCELLATION FEES, CUSTOMERS SERVICE RUDE AND ABRUPT NOT HELPFUL, THIS IS A FRAUD THEY ARE RUNNING, DON'T GO WITH IT, I HAVE REPORTED THEM HOPE OTHERS WILL DO TOO. ABSOLUTELY SCAM.
July 20, 2026
Unprompted review
Reply from RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Cheap car insurance with excellent customer service
Found this company on comparison website and I must say there customer service and after care is excellent.
Best price for car insurance and kept well informed.
July 16, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.
I have to hand it to Cheryl Austin for…
I have to hand it to Cheryl Austin for her help guiding me through issues I had with my NCB document and setting up my insurance policy. Incredibly fast and reliable in response ensuring I was setup correctly.
July 16, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Excellent customer service
Excellent customer service, was advised in what I had to do. Ty
July 16, 2026
Unprompted review
Reply from RCIB
Thank you very much for the review, it’s great to hear things went well.
Very good customer service and very …
Very good customer service and very polite staff and very helpful top quality will recommend 👍
July 16, 2026
Unprompted review
Reply from RCIB
Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.
CHERYL AUSTIN was very helpful and…
CHERYL AUSTIN was very helpful and responded to my email quickly.
Kind Regards
Sachin Kumar
July 15, 2026
Unprompted review
Reply from RCIB
Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.
Pefrect I must say
July 14, 2026
Unprompted review
Reply from RCIB
Thank you for your kind words and 5-star review.
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