Originally had a quote on comparethemarket.com - after an initial phone call from kirsty, the price did increase very slightly due to incorrect milage input. Amazing customer service! she waited unti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure e... See more
Company replied
Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more
Company replied
Spoke to Cheryl Austin today just to clarify a point on my motor policy. She was very polite and informative. She clarified what I needed to know also asking if I required anything else. A 5 star lad... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Agency
- Insurance Company
Written by the company
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Contact info
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, United Kingdom
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4.7
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just bought a new vehicle and needed to…
Just bought a new vehicle and needed to amend my policy. IAN WELLS was very friendly, helpful and took time to explain the change over. He is very professional and made the experience a good one
June 27, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Customer service was good
Customer service was good. Cheryl Austin was very helpful. It would have been much easier if I could have cancelled online instead of calling.
June 26, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
James the representative was very clear…
James the representative was very clear and he had good sign posting and communication skills. Easy to speak with and easy to understand. Something rare these days so i wish him the best going forward and hope he keeps it up.
June 27, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Quick response
Quick response, very helpful and accomplished what I needed to do.
June 27, 2026
Unprompted review
Reply from RCIB
Thank you very much for the review, it’s great to hear things went well.
This is a first class company. 1st class customer service
This is a first class company. James was so helpful, polite and professional. Would highly recommend this company.
June 27, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Very helpful and very accomodating
June 27, 2026
Unprompted review
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
The insurance isn’t showing on th checks
The insurance isn’t showing on th checks
June 26, 2026
Unprompted review
Reply from RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Ace V was super friendly and helpful
Ace V was super friendly and helpful. Asset to the team!
June 26, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback
Very helpful
Was very helpful in understanding what needed to be done. Explained everything very well. Would recommend
June 26, 2026
Unprompted review
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Nice lady Cheryl Austin so helpful and…
Nice lady Cheryl Austin so helpful and sorted my ins,out
June 26, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Ian wells made me feel so much better…
Ian wells made me feel so much better after I was worried about letters and emails.
He was kind and caring thank you so much
June 26, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
This is a scam.i wanted to swap my…
This is a scam.i wanted to swap my insurance to my new car.but they cancel the policy.and they send me an email to
Pay cancellation fee.this is a real scam.if you want to get a proper insurance,please do not you this kind of brokers ever.if i could give them minus. I would.
June 23, 2026
Unprompted review
Reply from RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Cheryl was helpful & efficient in…
Cheryl was helpful & efficient in sorting out the issue for me.
June 25, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Great experience had a problem with my…
Great experience had a problem with my insurance there that was cashing me stress and the operator sorted it all super quick taking all the stress of me thanks very much
CHERYL AUSTIN
June 25, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Had the pleasure of speaking to Cheryl…
Had the pleasure of speaking to Cheryl Austin. Lovely lady, made sure everything was okay for me in the end. Great service, friendly and polite. Thank you so much
June 24, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
James D was absolutely brilliant…
James D was absolutely brilliant helpfull polite n took my stress away can’t thank him enough 👍
June 24, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Reply from RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Louise McGregor
Louise McGregor, was extremely helpful, patient and professional when dealing with my car insurance issue.
Thank you Louise. 10/10.
June 24, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback
Ian W was a great help
Ian W was a great help ! He has lovely customer service skills. Thanks !
June 23, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Great customer service
Ian w was very easy to speak to and made the change I wanted in my policy painless. Great staff alright and customer service. Thank you Ian for your help
June 23, 2026
Unprompted review
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
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