RecycleURPhone LTD Reviews 

183
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Don’t bother selling them your gadget, half the time they won’t respond to your email, or try to offer you even cheaper. Last time I used it was year ago, no issues and now who ever took over has been... See more

Company replied

Rated 1 out of 5 stars

This is totally unacceptable! I was ' given ' an offer ' of £351 asked to send in the phone, which was an immaculate IPHONE 14 PRO MAX. Then went through the process to be told that there were so much... See more

Company replied

Rated 1 out of 5 stars

Do not belive their hype. Price for 'phone quoted online then actually offered less than half. Special Delivery was required to cover quoted value of 'phone but that amount was never reimbursed... See more

Company replied

Rated 4 out of 5 stars

Order No #10098 Sent my device two weeks ago. Royal Mail tracking shows delivered the next day. Emailed twice chasing an update or response, but have heard nothing whatsoever from this compa... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Mobile Phone recycling. Get best prices for your old mobile guaranteed!!! If you find a better price we would beat it and pay 5% extra


Contact info

2.5

Poor

TrustScore 2.5 out of 5

183 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(183)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use, prompt payment

Easy to use, prompt payment.
Recycled my Samsung Galaxy note 4, old model other companies didn't take. Website was easy to use. They have a choice of sending me a prepaid envelope for shipping or qr code. I opted for the prepaid envelope, which arrived quickly. It couldn't have been easier. Payment received , very pleased.

July 9, 2023
Unprompted review
Rated 5 out of 5 stars

Best price on web for my phone trade-in

Very easy to get recycle price from website.
Process easy to send return back as they send a pre-paid postage bag. Timely replies to my emails.
They gave the best trade-in/recycle price for my phone.
And monies went into my account fast as I've checked receipt and it's all received.
Would recommend this company for mobile phone trade-ins.
My order no. 10417.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Impressed

Fantastic service from start to finish
Pack was quickly sent out posted on the Friday received payment on the Wednesday will definitely use again order number 10403

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service really pleased as they didn't try to re-negotiate the price like lots of other companies do. Will definitely use and again and highly recommend it. Order 10397

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Customer satisfaction

I wanted to express my gratitude for the exceptional service I received from your company. The prompt solution of the battery issue on my phone, along with your attentiveness and transparency, left me, thoroughly impressed.

I highly recommend your services to others, seeking reliability and trustworthiness.

Order 10393

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Order #10355

I researched alot for companies and this was one that gave me the best deal. granted I was given a slightly lower payment then what I was quoted due tk scratches, it was still done in a timely manner which I can appreciate.
you also need to chase them via email to recieve updates which isn't a big deal breaker
I would reccomend to friends and family

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Good competitive prices

The company honoured its valuation and were very competitive with their prices.

I also found their responsiveness to any queries to be great over email.

Order Number: 10348

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fast turnaround and payout

Fast turnaround and payout. Very good communication. Fair price for several phones, even one which turned out to have a failing battery. Order 10351

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Really good easy and reliable

Really good easy to use and straightforward
Received postal bag in the post and sent off my device
Just the bag was too small but was able to attach to another bigger package. Received money within 5 working days of sending the device,

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

As I had not used this company before, I was sceptical that I would not recieve the fully amount for the mobiles that I was selling, as no other company was offering as much.

The process was very easy, however they could do with letting you know, what to do next once you put in the offer (I had to contact them via email to find out how to get the mobiles to them and they sent me a prepaid envelope which fitted at least 3 devices inside, with protection).

Once I sent the mobiles to them the process was very quick and the fully amount offered was in my bank account within days

Would recommend and will use again

Order #10317

March 30, 2023
Unprompted review
Rated 4 out of 5 stars

Simple and easy process

Simple and easy process. I sold 2 x iPads and 1 x iPhone. The value of the phone was reduced upon receipt and evaluation but that was OK.
The money was received quickly.

March 28, 2023
Unprompted review
Rated 1 out of 5 stars

Useless Communications & CS

Put an order through on 5th March, received confirmation & then nothing else. Contacted them to say how do I send a device in, after I think 3 email, I got a message saying a tradepack had been sent to me. This tradepack never showed up. Had to send another 2 or 3 emails before I could get a response, to which they asked if I would like it re-sent. Answered yes please & again, nothing., It is now 23rd March, no info, no tradepack. Sent an email this week asking if they have changed their minds & to just be honest if that's the case. No response. All I can say is I must have dodged a bullet here as I don't think I would have seen my device or any money back.

March 5, 2023
Unprompted review

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