RecycleURPhone LTD Reviews 

183
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Don’t bother selling them your gadget, half the time they won’t respond to your email, or try to offer you even cheaper. Last time I used it was year ago, no issues and now who ever took over has been... See more

Company replied

Rated 1 out of 5 stars

This is totally unacceptable! I was ' given ' an offer ' of £351 asked to send in the phone, which was an immaculate IPHONE 14 PRO MAX. Then went through the process to be told that there were so much... See more

Company replied

Rated 1 out of 5 stars

Do not belive their hype. Price for 'phone quoted online then actually offered less than half. Special Delivery was required to cover quoted value of 'phone but that amount was never reimbursed... See more

Company replied

Rated 4 out of 5 stars

Order No #10098 Sent my device two weeks ago. Royal Mail tracking shows delivered the next day. Emailed twice chasing an update or response, but have heard nothing whatsoever from this compa... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Mobile Phone recycling. Get best prices for your old mobile guaranteed!!! If you find a better price we would beat it and pay 5% extra


Contact info

2.5

Poor

TrustScore 2.5 out of 5

183 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(183)

6 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy and efficient!

I was initially nervous to use RecycleURPhone as I hadn’t heard of them before and reviews online were mixed. However, after sending my old iPhone, I was really impressed with the service! The bag that they sent wasn’t padded so I had to makeshift my own padding for security, and I hadn’t received an email to confirm delivery of the phone, but tracking was provided so I could see it was delivered. I reached out and their customer service was very quick, helpful and reassuring, and within a couple days I had received my payment with no fuss! Would definitely use again. Order #10242

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing - Quick and Easy recycle process!

The whole process was easy and fantastic from start to finish. The website is easy to use, a prepaid envelope arrived quickly and money arrived in my account within a few days of despatching my Ipad for recycle. Many thanks for a great service. Order number:10219

February 10, 2023
Unprompted review
Rated 4 out of 5 stars

Reliable site

This is the first time I used recycleURphone and I am happy with the service and will use it again.
The communication was prompt and within the timescales mentioned.
However, just a warning that you may not get the amount first claimed as after inspection the actual value of ur ph may b lower than expected.
Order no. 10206

February 7, 2023
Unprompted review
Rated 3 out of 5 stars

Payment for the item has been received.

Update 26/1/23
After initially thinking I had been scammed, I received a reply to my review (instantly) and then a response on email after my emails had apparently gone into their junk folder. The issue was then swiftly resolved and payment was made to the same amount as originally agreed. Appreciate the swift response and payment once my emails has been found in the junk folder.

----------------------------------------------------

I 'sold' an unlocked iPhone 11 Pro in excellent condition to this company on 13th January 2023. I received the freepost packaging the following day and sent the phone back to them on 15th January 2023. I have not heard anything since, nor have I received the £250 payment that was agreed. I have tried to call the number on their website, 0208 548 8292, several times and it says i have dialled an incorrect number. I emailed on 23rd January and did not receive a response within the 24 hours that it states they respond within on their website. I have just emailed again and not heard anything back. My order ID is #10182.

January 25, 2023
Unprompted review
RecycleURPhone LTD logo

Reply from RecycleURPhone LTD

Hi Jamie

We have not received an email from you, we have sent you an email- please respond

Thanks

Rated 5 out of 5 stars

Super easy

Super easy process, didn't cost me a penny. And good to know that my old tablet might get some use somewhere rather than going to landfill.

Huw #10162

January 23, 2023
Unprompted review
Rated 1 out of 5 stars

False advertising & they don't follow their terms and conditions!

order number: 10184

My phone met all the criteria stated in their terms and conditions. I checked this before sending.
Battery status was service, however this company do not state that battery status as service will affect the price.

Many other recyclers do state that if your battery status is service then this will have an impact on the price.

Therefore these guys are falsely advertising their prices and not adhering to their terms and conditions.

They offered me a price of £300 for and iPhone 11pro and a revised price of £230, which they stated was more than any other recycler on the market.
This was also false. it took me 2 minutes to find a better price than theirs which they stated was better than anyone else.

January 20, 2023
Unprompted review
RecycleURPhone LTD logo

Reply from RecycleURPhone LTD

Hi Rob

The battery status is service, we did revise the price and when you sent a offer from a different recycling company we offered to pay more then them, Prices are updated throughout the day

We also offered to return the phone for free and a goodwill gesture, as our aim is to keep all customers happy

Please email us on info@recycleurphone.co.uk- this complaint has been escalated


Thanks


UPDATE 25/01/2023

Resolved, Payment issued

Thanks

Rated 5 out of 5 stars

Overall service was good

Overall service was good, was a delay in the payment being issued but was resolved quickly..
would highly recommend

Order no..10130

December 12, 2022
Unprompted review
Rated 4 out of 5 stars

Would now recommend….

Order No #10098

Sent my device two weeks ago. Royal Mail tracking shows delivered the next day.

Emailed twice chasing an update or response, but have heard nothing whatsoever from this company!
—————————————————
Posted this review and was immediately emailed requesting details of the post tracking, which I provided. They confirmed receipt by return and payment was then in my bank account straight away.

Can’t fault this company for turning round a bad situation quickly. Have therefore changed the original one star to four stars.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

5 Stars ⭐️

Really straight forward process from the get go. Money received within 5 days of posting phone. Have already recommended company to friends.

November 4, 2022
Unprompted review

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