Redbrik Reviews 

235
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional professionalism. Customers frequently praise the staff for being exceptionally helpful and responsive throughout all property transactions. People also highlight the smooth communication, excellent advice, and efficient support received from the knowledgeable agents. Reviewers note that the clear guidance and prompt responses made a potentially stressful house-buying process much easier. Some reviewers were not happy with occasional communication delays, lack of continued support, or strict scheduling constraints during viewings. Overall, consumers deeply appreciate the reliable service, well-organized processes, and highly personalized attention provided consistently by everyone.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Users describe positive interactions with service, highlighting efficient support and regular updates... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting regular progress reports... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising staff for maintaining regular... See more

User experience

Customers felt that the entire process was very smooth and well organised from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied

Rated 5 out of 5 stars

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He... See more

Company replied

Rated 5 out of 5 stars

Everyone in the Redbrik team on Sheffield was courteous, efficient and friendly. They contacted me speedily and regularly with progress reports, answered my questions with authority and their SecureMo... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(235)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

An absolute nightmare

An absolute nightmare, never answer the phone, don’t respond to emails, promise to do things and don’t, I was an amazing tenant for 4 and half years! The moment I leave the tenancy I get ignored, lied to, and made a mockery out of!!
Disgusted with how I’ve been treated and now they are playing with my bond money even though the house was left immaculate

If you have Olivia montabarnom managing your property you should be worried regarding ending or leaving your tenancy, she delays things to the very end and you have to complain to other branches just to get a hold of her but even then she will not answer the phone

If you want to contact redbrick do not ring the lettings line you have to call sales line that’s the only department who pick up the phone

72 calls in the past week and still have no response from Olivia

September 21, 2026
Unprompted review
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Reply from Redbrik

Hi Karl,

We’re sorry to read your review and to hear how frustrated you’ve felt following the end of your tenancy, particularly after being a tenant with us for more than four years.

Having reviewed our records, we would like to clarify a couple of points raised in your review. Following our conversations with you, it appears that some of the telephone numbers you have been using are for our Sales offices rather than the direct Lettings number. Selecting the Lettings option from these numbers routes calls through our front-end team, rather than directly to Asset Management. Our telephone records show that 10 calls to the Lettings team were answered during this period and we have no record of any voicemails being left. We are sorry, however, if messages given to other departments have not reached the appropriate person.

We have also reviewed your email correspondence with Olivia and our records show that she has responded to the emails received from you. We therefore don’t feel it would be fair to suggest that your correspondence has been ignored, although we appreciate that you have clearly been frustrated by the communication and your ability to speak to someone directly.

With regard to your deposit, this is being handled in accordance with the standard end-of-tenancy process and is not being intentionally delayed. We remain committed to resolving any outstanding matters as quickly as possible.

Our Lettings team can be contacted directly on 0114 361 0140, which will ensure any further queries reach the correct team.

Redbrik.

Rated 5 out of 5 stars

The Lady overseeing our Tenancy is…

The Lady overseeing our Tenancy is Fantastic! Eve is very friend, helpful and prompt at dealing with issues or communication regarding any matter!! Very pleased with Redbrik as a whole!!

September 1, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review Alex :)

Rated 5 out of 5 stars

Alex Roberts-super helpful!

Alex Roberts was really helpful with my enquiry. He explained everything patiently and in detail, giving me options to make the best decision for myself

Used Redbrik as my letting agent since October 24.Really impressed and would recommend

September 18, 2026
Unprompted review
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Reply from Redbrik

Thank you for your 5* review Amy :)

Rated 5 out of 5 stars

Excellent service

Great communication, always available and Eve always sorts out any issues promptly and professionally. On the phone, all members of staff are friendly and helpful and the management service they provide couldn't be better. I unreservedly recommend!

September 18, 2026
Unprompted review
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Reply from Redbrik

Thank you for your 5* review Clare :)

Rated 5 out of 5 stars

Great experience from valuation with…

Great experience from valuation with Nikki to Emily & Tammy for guiding me through the process.
Great communication all round, very friendly helpful team at Crystal Peaks.
Would highly recommend.

September 11, 2026
Unprompted review
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Reply from Redbrik

Thank you for your 5 star review! We've passed on your lovely feedback to the Crystal Peaks team :)

Rated 5 out of 5 stars

I am very pleased with the service…

I am very pleased with the service Redbrik provided. The staff kept me up to date and informed at all times. I appreciate the help and guidance they gave.

July 1, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review, Marie :)

Rated 5 out of 5 stars

Top team

Everyone in the Redbrik team on Sheffield was courteous, efficient and friendly. They contacted me speedily and regularly with progress reports, answered my questions with authority and their SecureMove process really helped me sell promptly. I could not rate them highly enough!

August 24, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for taking the time to leave us a review, Charles!

Rated 5 out of 5 stars

Above and beyond expectations

Ollie recently showed me around a property, and despite finishing his last viewing for the day he agreed to squeeze me in. He took the time to walk me through every part of the property, didn't make me feel rushed in any way and happily answered every question I had. A really positive experience and felt I had to go out of my way to show some appreciation.

August 11, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review Adam - we've passed on your thanks to Ollie :)

Rated 5 out of 5 stars

Ive a long going problem which wasn't…

Ive a long going problem which wasn't getting sorted until Eve got on the case sorted within 1hr I wiuld recommend this lady to anyone thank u so much for your help

August 5, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review David! We've passed on your kind words to Eve :)

Rated 1 out of 5 stars

I am a buyer and am put off by these agent's

I am a buyer and am dissuaded from viewing anything offered by these estate agents.
Their pack includes forms usually provided anyway by their solicitors at no extra charge. The searches would be an expense of the buyer but are better done at the appropriate time rather than the time that the property is marketed. The cost is a fraction of the Redbrik buyer's pack which seems like a money making tool, at the expense of the buyer.

August 1, 2026
Unprompted review
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Reply from Redbrik

Hi Antoinette,

We're sorry to hear that our approach has put you off viewing a property with us.

We completely understand that SecureMove™ is different from the traditional buying process, and it's natural to have questions about something new.

The purpose of SecureMove™ isn't to add unnecessary cost. It's designed to give buyers access to key legal information, including the property's searches, before they commit to a purchase. This helps buyers make a more informed decision from the outset, while also avoiding the delays of waiting for searches once a sale has been agreed. As the searches are included within the Buyer Information Pack, buyers don't pay for these again through their solicitor.

More importantly, SecureMove™ helps create greater commitment from both buyers and sellers, reducing fall-throughs and giving everyone more certainty.

Since introducing SecureMove™ in 2022, we've helped over 2,500 people move home, with significantly lower fall-through rates and faster completion times than the industry average. The Government has also announced reforms that support the principle of providing more information upfront to improve the home buying process.

We appreciate your feedback and would be happy to answer any questions about SecureMove™ should you wish to discuss it further.

Many thanks,
Redbrik.

Rated 5 out of 5 stars

We are tenants and recently our fridge…

We are tenants and recently our fridge freezer that came as part of the tenancy stopped working. In less than 5 working days of reporting we have taken delivery of a new fridge freezer. We are so grateful for Olivia and Sophie at Redbrik and their appliance contractor for acting quickly to resolve our issue. Thankyou again :)

July 31, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review, Leanne! We've passed on your thanks to Olivia and Sophie :)

Rated 5 out of 5 stars

The staff and service at Redbrick was amazing

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Would recommend. So many staff to thank. Andrew Sedgwick, Katie Ryalls, Jacqueline Brentnall, there are so many more. Appreciate everything you do

July 31, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review, Lisa! Your thanks have been passed on to Andrew, Katie & Jacqueline :)

Rated 5 out of 5 stars

Great estate agent

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly recommend

July 30, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review Andrew!

Rated 5 out of 5 stars

Katie Ryalls was the estate agent who…

Katie Ryalls was the estate agent who helped me secure the house we wanted. Communication was always clear and as a first time buyer it can be a bit confusing but Katie suggested both the morgage advisor Alex who was very good and also the solicitor. It has been very simple and all moved so quickly. She was there to answer any questions and kept me up to date without even needing to request it. Thank you Katie

July 30, 2026
Unprompted review
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Reply from Redbrik

Thank you for your lovely review, Amber!

Rated 5 out of 5 stars

Brilliant experience with RedBrik

Brilliant experience with RedBrik, from Carmel who showed us around the properties and Katie who has been amazing with us putting in offers and sorting everything out to buy a house!
Thank you!

July 28, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review, Emmie!

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