RedbrikReviews 

209
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often highlighting their caring and personal approach. The service provided is frequently described as efficient, well-organized, and proactive, making the process smooth and stress-free for many. Reviewers particularly appreciate the excellent communication and prompt response times, with staff keeping them updated at every step. However, some people were dissatisfied with the customer service, citing issues with transparency, communication, and slow responses. A few other people also felt that the company did not undertake viewings effectively or provide sufficient information during initial visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their superb support, professionalism,... See more

Service

Users describe positive interactions with service, highlighting the staff's superb support and efficiency... See more

Customer service

Consumers find customer service to be positive, highlighting the helpfulness, responsiveness, and clear... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the quick and clear... See more

User experience

Customers consistently note positive experiences with user experience, describing it as very positive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(209)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the best

Dovedale Lettings…! They are simply the best, super beautiful apartments. Staff support is superb, I fully recommend their services for everyone desiring to get top notch accommodation.

July 3, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review!

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently used Redbrik to let my newly renovated property in Sheffield and have been extremely pleased with the service from start to finish.

Charlie Parry-Evans provided clear advice throughout the process, was always responsive to my questions and kept me informed at every stage. The marketing was excellent, with professional photographs that really showcased the property, resulting in strong interest and multiple applications within just a few days.

The referencing and tenancy process was handled efficiently by Maya Haigh-Greaves and the team, making what could have been a stressful process feel straightforward and well organised.

I particularly appreciated that Redbrik listened to my views, worked with me to tailor a service that suited my needs, and provided professional guidance without being pushy.

Overall, a very positive experience. I would have no hesitation in recommending Redbrik and look forward to working with them again on future projects.

June 30, 2026
Unprompted review
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Reply from Redbrik

Such a fantastic review to read! Thank you for taking the time to write this. We have passed on your thanks to Charlie and Maya :)

Rated 5 out of 5 stars

Katie House Purchase Review

Katie, the sales manager has been fantastic! She was really responsive throughout and ensured the stc sale went through with no issues. Thanks Katie! :)

July 1, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review Matt!

Rated 5 out of 5 stars

Feedback on Redbrik Representative

Brad was punctual & efficient. He was approachable, friendly & very professional. Helpful & a good representative for Redbrik.

June 3, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review, Sandy. We've passed on your comments to Brad :)

Rated 5 out of 5 stars

Katie made a bit of a bumpy journey…

Katie made a bit of a bumpy journey much more bearable when trying to buy a house in Chesterfield. She kept me informed with humour and patience. Thank you

June 1, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review, Nicole. We've passed on your kind words to Katie :)

Rated 5 out of 5 stars

Our experience with Katie has been…

Our experience with Katie has been second to none where has constantly kept in touch with us most days. Katie was always on the end of the phone with helpful tips and advice. Consequently we have sold our house within four weeks of listing. We couldn’t praise her enough and Redbrik aswell.

June 1, 2026
Unprompted review
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Reply from Redbrik

Thank you so much for your review, Mandy! We've passed on your glowing feedback to Katie :)

Rated 5 out of 5 stars

Professional and friendly throughout…

Professional and friendly throughout the sale process. Jen, Abi and the rest of team organised everything so well, with many viewings and several offers in double quick time. I would have no hesitation in recommending this Redbrik office to others in Sheffield contemplating selling their home. Thank you.

May 22, 2026
Unprompted review
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Reply from Redbrik

Many thanks for your review, Ian :)

Rated 5 out of 5 stars

They say i owe rent when im paying by…

They say i owe rent when im paying by direct debit on the 2nd of every month and its the ammount they have asked me to pay. Trying to say the 128.98 for arrears when they have already had the payment. Its on my statement

May 21, 2026
Unprompted review
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Reply from Redbrik

Hi David,

We’re sorry to see your review and would like to clarify the situation.

From our records, the Direct Debit amount being paid has not fully covered the monthly rent due, which has resulted in a shortfall and subsequent arrears. The balance shown on your statement relates to a previous shortfall which has now been cleared. However, a new balance has since arisen due to the ongoing difference between the amount paid and the amount due.

We understand this can sometimes be confusing, particularly where monthly rent is calculated on a different basis to a weekly payment schedule.

We would encourage you to contact our Lettings team directly, who will be happy to go through your account with you in detail and ensure everything is fully explained.

Best wishes,

Redbrik.

Rated 5 out of 5 stars

Fantastic Service, highly recommend Redbik in Chesterfield

We cannot thank Belinda enough for helping us secure our next family home in Chesterfield. She has been absolutely amazing over the past few months, patient and always at the end of the telephone. I would not hesitate to use Redbrik in the future.

May 13, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review! We've passed on your kind words to Belinda :)

Rated 5 out of 5 stars

Couldn't recommend these enough

Couldn't recommend these enough, Jen & Abi where an absolute powerhouse and ensured everything ran quickly and smoothly, great work

May 8, 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review Mark :)

Rated 5 out of 5 stars

EPC complete!

Bradley was friendly, professional, and completed our EPC efficiently.

May 8, 2026
Unprompted review
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Reply from Redbrik

Thanks Keera!

Rated 5 out of 5 stars

Great Service

Wonderful, professional, friendly service from ALL staff !
An absolute pleasure dealing with.
Would definitely recommends using REDBRIK Crystal Peaks Branch !
A true 5 star service ⭐️⭐️⭐️⭐️⭐️

April 22, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review :)

Rated 5 out of 5 stars

Good support from the sales team.

The sales team at Redbrik have been very efficient and supportive throughout our house sale. Jen and Abi provided us with clear information throughout. They were always available to answer questions when they arose and the whole marketing and sales process was mapped out clearly for us. We like the Secure Move aspect of the process as that adds to the clarity of what is happening at each stage.

May 2, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review, Susan! We've passed on your kind words to Jen & Abi ❤️

Rated 5 out of 5 stars

I want to say how much I valued the…

I want to say how much I valued the experience of selling my house with Redbrick, from start to finish the whole team are professional and curious.
Thank you so much Redbrick you are all amazing 😊😊😊👏

April 29, 2026
Unprompted review
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Reply from Redbrik

What a great review to read! Thank you 🤩

Rated 5 out of 5 stars

Maya and Olivia

Throughout our experience, we had maya and Olivia to help us through the process.
They were extremely helpful and we had a lot of questions!
Very reliable and professional!
Thank you so much

April 25, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review Bethany! We've passed on your feedback to Maya and Olivia :)

Rated 5 out of 5 stars

RedBrik are Simply the Best…would never…

RedBrik are Simply the Best…would never dream of going anywhere else😍
To be able to sell our four bedroomed house during the Iran conflict in 7 days is just outstanding, and to buyers with no chain.
The whole team are excellent with special thanks to Chloe and Katie…give them a bonus🤩

April 21, 2026
Unprompted review
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Reply from Redbrik

Thanks Norman! That's great to hear. We've passed on your high praise to Chloe and Katie :)

Rated 5 out of 5 stars

Excellent Service and Support from Redbrik

We had a great experience working with Lisa Knowles at Redbrik while buying our property in Chesterfield.

We’d highly recommend Lisa and Redbrik to anyone buying or selling in the area—thank you for your excellent support!

April 20, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review Shane! We're so pleased you had a great experience.

Rated 5 out of 5 stars

Now Sold STC

Now Sold STC
Throughout the process I have been accommodated and my concerns have been addressed, never felt any pressure which I appreciate. Abi has kept me up to date.
The property was thoroughly marketed and this is an unusual market.
Very grateful, thank you.

April 15, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review Nicola :)

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