Redbrik Reviews 

211
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, providing a caring and personal approach. The service is frequently described as excellent and efficient, with many appreciating the smooth and stress-free process. People also highlight the exceptional customer service, noting the team's responsiveness and clear communication. Customers often mention feeling supported and reassured throughout their journey, especially during potentially stressful situations. The team's dedication ensures that queries are addressed promptly and that clients feel their best interests are always at heart, making the overall user experience highly positive.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the overall service... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's responsiveness, clear... See more

Response time

People report positive experiences with response times, noting that issues and queries are dealt with... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as fantastic and nothing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(211)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Katie was absolutely amazing. I had been let down by another property and she was so helpful in finding me a home that was right for me and in my price range. She has been so responsive and understanding. Now fingers crossed everything goes well this time. Would really recommend

February 5, 2026
Unprompted review
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Reply from Redbrik

Thank you Jessica :)

Rated 5 out of 5 stars

Great service

Katie was in constant communication with me through the beginning of the house buying progress. She was extremely patient, and helpful!

February 5, 2026
Unprompted review
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Reply from Redbrik

Thanks for your review, Benjamin!

Rated 5 out of 5 stars

Redbrik lettings - very responsive

Redbrik - specifically our management team Eve and Olivia - have been really helpful and much more responsive than other lettings companies we’ve been with in Sheffield. Unfortunately our flat is under a separate building management company that are painfully slow, even in some quite emergency situations (flooding, lack of heating in winter, etc.) and they have chased them up for us, kept us informed with updates and helped coordinate plumbers and electricians as quickly as possible when we weren’t getting a response from the building management. Hopefully this very good level of service continues for the foreseeable.

February 2, 2026
Unprompted review
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Reply from Redbrik

Hi Georgia. Thank you so much for taking the time to leave this review :)

Rated 4 out of 5 stars

Helpful staff

As we were selling my late cousins property it was a complicated transaction. Initially Hannah had to work very hard as the property had a complicated title with a few issues to resolve before marketing could commence. In a difficult market we eventually had an acceptable offer but then Andrew had to work very hard to resolve a issues and delays at the bottom of the chain but eventually we got over the line.

January 23, 2026
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave us this review! Not all sales are straightforward, but we never give up, and we are so pleased that we got there in the end :)

Rated 5 out of 5 stars

My house sale.

Throughout my house sale, Katie, my Sales Managerer at Redbrik Chesterfield has been great. She's kept in touch and offered her advice. She's been innovative and responsive to my requests and suggestions. She made me feel as though I was her only client!!! I've been quite anxious throughout the sale as I was taking a major step on my own. Katie has reassured me and has always explained things thoroughly. Thanks Katie for all your help. I do also want to mention the fact that Redbrik staff have attended all the viewings so I didnt have to. It's been Joanna and Carmel in the main. Their personal input and continued care in their role has been excellent. The staff in the office have always been helpful too, answering my questions and passing on my messages etc.. To conclude I feel I certainly made the right decision when I chose to sell my home through Redbrik, Chesterfield.

January 21, 2026
Unprompted review
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Reply from Redbrik

Thank you Lynne. This is such a lovely review to receive :)

Rated 5 out of 5 stars

Redbrick have been supportive…

Redbrick have been supportive throughout, keeping me informed as well as giving good advice. Thank you.

January 16, 2026
Unprompted review
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Reply from Redbrik

Thank you for your review, Sue.

Rated 5 out of 5 stars

Amazing and helpful staff

Redbrik sales team have been fantastic throughout the whole process of selling my house. The team gave fantastic advice and were constantly keeping me updated on every step of the process. Tammy has been fantastic throughout.
Extra thanks to Emily who agreed my sale and went above and beyond.

January 6, 2026
Unprompted review
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Reply from Redbrik

Thanks for your lovely review Holly :)

Rated 5 out of 5 stars

Outstanding, reassuring and the best estate agents on the market.

What can I say apart from how thankful I am that myself and my husband chose Redbrik to help us sell our property. They have been absolutely faultless. Chloe and Katie specifically are absolutely fantastic at what they do and as an anxious person myself they made this experience stress free and smooth running. They were always there to lend a hand when I had any worries or doubts, they are both worth their weight in gold! They are an absolute credit to Redbrik. Chloe has been there for us right from the first step of having our house evaluated and between herself and Katie they have both reassured us every step of the way. The work and time they have put into us as sellers has been nothing short of amazing. They always kept me up to date with anything happening and was always just a phone call away, even out of hours. Thankyou Redbrik but mainly thankyou Chloe and Katie, you are both amazing beautiful souls ❤️

January 7, 2026
Unprompted review
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Reply from Redbrik

Thank you soooo much for this review, Kirsty! We've passed on your kind words to Chloe and Katie :)

Rated 5 out of 5 stars

FTB review

Solo first time buyer and I have been dealing with Katie.
From day one she has been very friendly, helpful and genuinely caring. She has kept me updated all through the process and has responded very promptly. Throughout the process it has really felt like she has had my best interests at heart, which I also believe is reflective of the sellers. She has offered her continued support as the sale now progresses. She had helped make a very daunting experience much smoother and I have felt very reassured along the way.
Thank you Katie 😊

January 7, 2026
Unprompted review
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Reply from Redbrik

What a lovely review to read! Thank you for sharing this, and we'll pass on your kind words to Katie.

Rated 5 out of 5 stars

Responsive, Friendly and Professional

I've been renting through Redbrik for just over a year now, and my experience with them has been great so far! They've been very responsive any time I've had an problem, and are always friendly while remaining professional. I feel comfortable talking to them about both big and small issues, which is important to me. In particular, I want to thank my asset managers Sophie and Olivia for all their work!

January 5, 2026
Unprompted review
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Reply from Redbrik

Thanks for your 5* review, Sam!

Rated 5 out of 5 stars

No water Issue

Hi Alishba,

I’m happy to provide feedback. When we had the no water issue, you acted quickly and efficiently, arranging the technician immediately and ensuring the problem was resolved as a priority. Your prompt communication and support made a stressful situation much easier for us, especially with young children at home.
Thank you again for your help.

I really appreciate it.

December 31, 2025
Unprompted review
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Reply from Redbrik

Thank you for your 5* review Lohith - we've passed on your feedback to Alishba :)

Rated 4 out of 5 stars

Friendly and professional advice and support

I have been a customer of Redbrik for many years and overall I am happy with the service received. Their phone line is alway busy and you have to leave a message; hence the 4 star. However, when I got through to Alishba today she was very helpful and professional with her advice and answered all my queries. It's especially nice when you get to speak to the same staff a year on. Thank you.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Nice rental management

I was a tenant, and they provided a management service. They were professional, friendly, and responsive. It was a pleasure to have them during my tenancy.

November 24, 2025
Unprompted review
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Reply from Redbrik

Thank you for the review :)

Rated 5 out of 5 stars

Highly Recommended

Holly has been proactive and very helpful as have all the staff we have spoken to at Redbrik. We would highly recommend Redbrik sales team.

November 27, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your review, Glen!

Rated 1 out of 5 stars

Worst staff retention I've ever known

Worst staff retention I've ever known, leading to awful service for both landlords and tenants, all the staff I do speak to are miserable and stressed - they allow properties to fall behind in repairs etc. because the staff aren't there long enough to deal with the issues whenever you try get help you have to start again with each new member of staff they bring in.. I've had a leak for 3 +years, it's my landlords house that is being damaged.

November 24, 2025
Unprompted review
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Reply from Redbrik

Hi Holly,

Thank you for taking the time to leave your review and for bringing these concerns to our attention. We’re very sorry to hear how frustrated you’ve been, and we understand how stressful ongoing maintenance issues can be.

We want to reassure you that we take all feedback seriously and are committed to resolving matters fairly. Our Head of Lettings has reached out to you to discuss this in more detail and work towards a constructive resolution. Please could you respond to him when convenient so we can continue the conversation?

Thank you,
Redbrik.

Rated 5 out of 5 stars

Professional and approachable

Professional and approachable. Provided advise and practical help making letting so much easier.

November 14, 2025
Unprompted review
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Reply from Redbrik

Thanks for taking the time to leave us a review :)

Rated 5 out of 5 stars

Excellent service from Tammy

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new home very soon! Thank you, guys; your hard work and dedication are truly appreciated.
Best wishes, Darryl and Stephen

November 14, 2025
Unprompted review
Redbrik logo

Reply from Redbrik

What a lovely review to read! We'll pass on your kind words to Tammy, Tom & Beth.

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