Redbrik Reviews 

211
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the entire process smooth and stress-free. Many highlight the excellent service provided, noting its efficiency, organization, and the personalized experience they received. Reviewers frequently mention the prompt response times and clear communication, which kept them well-informed and supported throughout their journey. However, some people mentioned issues with customer service, citing a lack of transparency and clarity in communication, and feeling that viewings were not handled effectively. A few other people also felt that the viewing time allowed was insufficient, leading to a rushed and unpleasant experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing overall satisfaction and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers had positive experiences with response times, noting that issues and queries are dealt with... See more

User experience

Customers consistently note positive experiences with user experience, describing it as fantastic and 5-star... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new... See more

Company replied

Rated 5 out of 5 stars

Very happy with overall service provided by REDBRIK. Issues and queries from both landlord and tenants’ perspectives are dealt with promptly. Statements and other administration is always clear and we... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Investment
  3. Property Management Company
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(211)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Redbrik have been very supportive from…

Redbrik have been very supportive from start to finish of the process of selling our property keeping us well informed and giving us good advice when we needed it.

November 13, 2025
Unprompted review
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Reply from Redbrik

Thanks for the review Julie :)

Rated 5 out of 5 stars

Excellent service

Jen was our first point of call. She was so friendly and kind and was a lot the reason we choose Rebrik. We were very happy with the photos and advert of our house. We sold the house quickly (partly because Redbrik already had people on their books who were a good match for our house) and the whole process went smoothly on the whole. We had kind and patient help with all the IT necessary in filling out the forms. Basically we felt Redbrik had our back. It would have been nice to have continued support from Jen. It was a very emotional and difficult decision selling. We would also like to make a call out for Taylor and Emmet (Their recommended solicitors) They have been excellent.
Thanks to you all

November 10, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your kind words, Lucy :)

Rated 4 out of 5 stars

Helpful staff

Helpful staff, easily accessible

October 31, 2025
Unprompted review
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Reply from Redbrik

Thanks Louis :)

Rated 1 out of 5 stars

Absolutely disgusting customer service!


Absolutely disgusting customer service!

Put and offer in on a commercial property through bothams (Redbrik’s commercial). Fobbed off for 10 weeks to then receive an apologetic call from Andrew the director promising the following Monday I would get an answer. 7 weeks later after chasing him every week not one returned phone call! Utter waste of time!

October 31, 2025
Unprompted review
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Reply from Redbrik

Hi Nathan,

Thank you for your feedback, and we apologise for the frustration you’ve experienced with the commercial arm of our business.

With regard to the offer you have made, we understand that the final decision sits with the landlord’s pension trustees. While your offer was under consideration, the largest occupier in the block expressed interest in taking additional space, which paused decisions while they reviewed a site-wide plan. That’s why an outcome has taken longer than usual.

That said, you should have had clearer, more frequent updates and timely call-backs. We apologise for the gaps in communication - that’s not the standard we strive for.

Andrew has tried calling you to discuss this further and to suggest an alternative unit that is coming up. Please contact Andrew directly at andrew.terry@bothams.co.uk

Warm regards,
Redbrik.

Rated 5 out of 5 stars

From arranging the viewing to getting…

From arranging the viewing to getting our keys, everyone we’ve spoken to has been great! Really friendly, professional and helpful, would definitely go through them again!

October 31, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for your review :)

Rated 5 out of 5 stars

David Cooper at Redbrik Sheffield…

David Cooper at Redbrik Sheffield Office, is very thorough, exceptionally knowledgeable and productive.
David met us at 74 Summerfield Street, Sheffield S11 8HJ, premises that we wished to sell.
David was fully prepared and knew a great deal and was very conversant with our HMO premises with SNUG accreditation because of all his thorough research.
He agreed with the chosen basis of our valuation.
We further explained that we had high pressure water supply, 3 phase electricity, and were compliant with the latest legislative requirements.
We were conscious that to rebuild our purpose built property would be very costly.
David agreed and explained to us how Sheffield rental property market is in the doldrums.
We readily accepted his valuation and agreed with all his suggestions.
We were greatly impressed with Redbrik’s partnership with our chosen Taylor Emmet Conveyancing Solicitors which reduces the Sales period greatly because of all the preparatory work which is also provided ready for the chosen buyer to use.
This greatly reduces the sales time for an efficient and ready buyer.
We wish to thank David Cooper and his polite, helpful team who put up with clients like us in that nothing is too much for them.
We are lucky to have chosen the bast.
Thank you

October 8, 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to read! We've passed on your praise to David. Thank you Anu :)

Rated 5 out of 5 stars

What wonderful staff

What wonderful staff I couldn’t believe how well organised they are and nothing is to much trouble, they keep you so up to date on what’s happening and are all so friendly would recommend them to anyone.

October 16, 2025
Unprompted review
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Reply from Redbrik

Such a lovely review to receive - thank you Louise :)

Rated 5 out of 5 stars

Fast and friendly service using SecureMove

It has been many years since we last bought a house, so we greatly appreciated the help from Clayton Bissett. Our first viewing was on 02 June and we exchanged contracts on 04 July, with completion shortly after. A faultless, fast transaction. Highly recommended.

July 4, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for taking the time to leave us this review.

Rated 5 out of 5 stars

Non stressful

We were able to speak with redbrik and the messages we left were always returned the process was simple and i would recommend either buying or selling with redbrick chesterfield

October 9, 2025
Unprompted review
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Reply from Redbrik

Thanks so much for the 5 stars, Lesley :)

Rated 5 out of 5 stars

Exceeding expectations!

When you are renting, the letting agent is as important as the property itself, if not more. I have dealt with many estate agents in Sheffield, mainly as a tenant, especially in the early phases of property search. I was always able to find something(s) that could be improved - I am meticulous by nature, but not with Redbrik.

They provide the service as it should be done. They are organized, proactive, and competent. As a customer, you feel the personalized experience. I can't mention names, as everyone I dealt with was super caring. I will be starting my tenancy with them soon, I expect their service to be at the same high standard they have exhibited so far.

Example of their excellence: When you call them and no one answers and you don't leave a message, they would still call you back to check what you need. This is how good they are!

October 9, 2025
Unprompted review
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Reply from Redbrik

Loved reading this! Thank you Assem :)

Rated 5 out of 5 stars

Lisa and Jess at Redbrik were fantastic…

Lisa and Jess at Redbrik were fantastic from start to finish.
Approachable, calm and work so hard to keep everything moving.
Redbrik where the agents for the property we were buying if I ever move again Redbrik would be definitely an agents I would use for my sale.
Thanks to you both
Emma and Andrew H

September 25, 2025
Unprompted review
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Reply from Redbrik

What a lovely review to receive - thank you Emma!

Rated 5 out of 5 stars

Excellent experience from the valuation…

Excellent experience from the valuation from Jacqueline to the sold subject to contract stage .Communication was good always got feedback quickly and any queries answered. Katie my sales manager was outstanding she was professional, pleasant and kind and understood how I felt having to sell the family home of 65 years .She was a pleasure to deal with and I thank her for all her hard work .Redbrik was recommended to me and I will definitely recommend them to others .Sharon Hazelwood

October 7, 2025
Unprompted review
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Reply from Redbrik

Such a lovely review to read. Thank you Sharon. I've passed on your kind words to Jacqueline and Katie :)

Rated 5 out of 5 stars

Excellent Experience

From the start to the finish, Redbrik were incredibly efficient and very well organised. Tammy was fantastic when organising my property viewings and offers and kept me informed along the way with updates - I can’t thank her enough!

October 7, 2025
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave a review Emily :)

Rated 5 out of 5 stars

Redbrik is professional

Redbrik is professional, supportive, and responsive — everything you need from your rent agency.

October 1, 2025
Unprompted review
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Reply from Redbrik

Thank you for your 5* review :)

Rated 5 out of 5 stars

Redbrik Recommendation.

A friend used Redbrik and had had a good experience so I asked them for a sale valuation along with representatives of 3 other estate agents. Chloe stayed longest with me and was most understanding of my situation. I asked them to do the viewings and I received prompt feedback afterwards. Holly who managed the sale until the Sold Subject to Contract stage kept me informed as to progress, she responded to my questions and made the process as stress free as possible. I feel that I have received excellent service managed in an efficient and caring manner and it’s my pleasure to recommend them. Rita Clark

September 23, 2025
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave this lovely review, Rita!

Rated 5 out of 5 stars

Bought twice with Redbrik, sold once, will be back in future if needed!

Our experience with Redbrik was fantastic! From the initial valuation with Hannah to the support from Ben and Katie it’s been really straightforward and clear. If we’ve had a question it’s always been addressed promptly. The secure move process was explained really well. I appreciate that the deposit for buyers has been controversial but we’ve found that it’s been so so helpful to understand who is genuinely interested and happy to go ahead. The way that the searches are carried out before sale is fantastic in our opinion! The street app for sellers has everything you might need on it; from upcoming viewings to a breakdown of offers and online hits. It’s been really nice to deal with estate agents that are extremely good at their job and super friendly. Thank you so, so much for everything!

August 1, 2025
Unprompted review
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Reply from Redbrik

What a fantastic review to receive Jesamin. Thank you so much!

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