REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

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Rated 5 out of 5 stars

Incredible customer service

The Redeluxe team went above and beyond with their customer service. They sent me additional photos of the bag to what was online, so I could see the colour and condition. Shipping to Australia was also incredibly fast and the bag was packed and packaged very well.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

I love it

I love it, fast delivery and backing was perfect , this was my first purchase but for sure it will not be the last 💜💜

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the medium Chanel 25 in…

I purchased the medium Chanel 25 in Dark Grey. Shipping was quick, as I received my bag in 3 days. The bag was stunning and in pristine condition. This was my fourth REDELUXE purchase and customer service has continued to be amazing.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

The absolute best!!

I’ve gotten 2 vintage Hermes and 1 Chanel bag from Redeluxe and every single transactions has been super smooth. The bags were in perfect condition and I absolutely love the team. I just cannot say enough good things about my experience!!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Best Hermès Vintage Curation

I’m about to do My 3rd purchase at Redeluxe. The service is impeccable. The team provided extra videos, and answered all my questions. Shipping and delivery was super fast! I’m collecting vintage Hermès bag and the quality and curation of their bags is simply amazing. Besides, Georgia is simply the best, and Hunter very very supportive. Can’t recommend enough!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

The best company

This is my third bag I've purchased from Redeluxe. The purse arrived in perfect condition, the packaging was amazing, and the service is exceptional. It's a company I can truly trust. Thank you!

July 21, 2025
Rated 5 out of 5 stars

Here we are again

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packaging was gorgeous , shipping was super fast and over all I had the best experience shopping from REDELUXE.
Without hesitation I know shortly I will be purchasing bag # 4. Georgia and Hunter are the best.
Hanna

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit suspicious at first

I was a bit suspicious at first, because it’s still a lot of money. Also I was a bit afraid of the taxes, by I only had to pay 40 euro in Belgium. The bag is marvellous and I am more than happy with my purchase !!! ❤️

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bag

Amazing bag! Amazing company to do business with! Third purchase I am over the moon about! Will continue to shop at redeluxe!

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing experience

What an amazing experience! Georgia is so helpful and reassuring. I couldn’t be happier with my first purchase! Will def keep an eye on my next bag!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible experience

My first purchase from Redeluxe was absolutely amazing! The package arrived so quickly, was beautifully wrapped, and even included the sweetest note. I’m completely in love — this is officially my new favorite website!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second Chanel purchase from…

This is my second Chanel purchase from Redeluxe and they did not disappoint! They make everything so easy and deliver so quickly! Not to mention that their handbags are always the best quality. Thank you Georgia for always taking such good care of your customers!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

This company was such an incredible…

This company was such an incredible pleasure to deal with truly from the beginning of my inquiry on the pastel Chanel duma multi colored backpack. Which is btw sold out everywhere and a limited item. It came practically as good as brand new, in beyond excellent condition. Beyond happy and grateful to have stumbled upon redeluxe! Thank you for the professionalism and fast shipping!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Redeluxe is the best

Redeluxe is the best for preloved bags. I bought twice and I want buy many more from them. The bags were gorgeous, packaged with care, amazing.
Georgia was so kind, attentive and available to answer all my questions. She was concerned that everything is perfect.
Amazing experience. Can't wait to shop another one :)
I highly recommend REDELUXE!
5 stars for sure.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Was a bit hesitant being a first time customer but the service, packaging, communication, and quality of the product were exceptional. Item was reflected perfectly and arrived quickly. Will definitely be back.

May 7, 2025
Unprompted review

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