Redhillappliances Reviews 

So, you decide to buy a large piece of electrical goods. Humm, maybe there's a way to save some filthy lucre (aka cash) - maybe go to a company recommended elsewhere.
But how trustworthy are they going to be?
Answer - totally.
How efficient are they going to be in deliver?
Answer - totally.
How efficient are they going to be in communicating with you direct?
Answer - totally, and telephoning just before arrival to confirm you up and ready for action. There you have it in a nutshell - we recommend them

The salesman I spoke to on the phone when ordering was exellent and answered all the questions. I discussed the price of the Meile freezer available elsewhere and he instantly beat the price which was then the cheapest available anywhere as I had done my research both online and in the stores. Delivery was included in the price, so it was like buying it from a local store.

I have had the freezer now for few months and have not come across any problems. I have got other Meile appliances in the house, for many years (over ten years infact) without experiencing any problems.

Many thanks for the exellent service and customer care, which makes it worthwhile shopping online, which gives one more scope across the country to negotiate than just going to the local stores.

The dishwasher arrived as promised - only small problem was he said he hadn't been requested to removed the old one. However, I pointed out that we had arranged for pick up he took the old one without a fuss.

Very good price and purchac experience

Only marred by fact that they when I purcased the washing machine they promiised to deliver by 1030 Saturday morning and when I rang at 1045 to enquire about non- delivery they said the deverey was booked to be between 12 and 2 and were not at all apologetic saying they would never poromise a deliveryt time in advance!

These guys are not only very competitive with their pricing - they are nice, helpful and knowledgeable. If you're an impatient typre and cannot wait for perfectly good delivery times, there's easy parking at the warehouse for personal collections.
But far more important than all this, they stand up on your side to be counted on when the manufacturer of your purchases (in my case Miele) let's the side down badly (great German products, terrible UK administration and customer service attitude - thank goodness I didn't buy from them dirsect).
I'll be going back to Redhillappliances even though it'll be for a different manufacturer.
Competitive (in fact, maybe the cheapest), reliable good guys. Can't ask for more.

After placing the order on line I was rung back by a real person (!) who agreed delivery details with me. So long as you don't mind waiting and don't order just as this week's delivery is closed (if you're up in the northern hills like me) it is a really good deal.

I have nothing more to add really. I have bought many items from Redhill and have no problems with their sales or delivery people.

Not much to say - Redhilll were the cheapest supplier we found for our Miele dishwasher and fridge freezer units. They were delivered on time, on a weekend, and the driver brought both appliances all the way into our kitchen - really appreciated.
Recommended - thanks!

I rang to discuss tumble driers with Redhill. I felt extremely reassured about the purchase I was making as it was quite expensive. I think the price was extremely competitive. Overall very pleased with drier. Delivery was also good.

Offered bottom dollar price for a top-of-the-range Miele dishwasher and, contrary to popular believe (you get what you pay for) Redhill Appliances offered a great service - polite on the phone, efficient in order processing and goods were delivered (on Christmas Eve) as soon as Miele got stock from Germany.

Will use them again in future.

Redhillappliances were very helpful and friendly. The appliance was delivered when they said it would be delivered in their 3 hour window, took away the old appliance and all the packaging. We are very pleased with our new dishwasher. thank you

We bought a high-end appliance recommended by RA for it's reliability. Unfortunately there was a problem with the appliance encountered within the first week or purchase.
We were expecting RA to deal with this by offering a cash refund or replacement, but instead there was not apology, just hastily offered the manufacturers number. I would expect under the circumstances a better deal than technical service visits so early in ownership of the appliance. We need to purchase many other appliances for our new kitchen over the next few weeks, but would not use RA again, for this reason.

Very helpful people with competitive prices. I bought a warming drawer and the free delivery service was excellent to Abingdon.

The goods were delivered and carried into the house to the point they were required, they were also the most competitive price we could find.

I have waited for a dishwasher to be delivered for the past 2 months after them telling me 7-10 days for delivery. I then cancelled my order and got it elsewhere and asked for a full refund. Which I was told would take 7 working days. After waiting for nearly a month for my refund to be up into my account (which they told me on Monday it had been done) it is now Thursday) the money is still not in my account. They said it might take 3-5 days to show in my account. I have contacted my bank and they said as soon as the refund is issued it goes straight into my account. So they are absolute liars they have made no attempt to put the money back in my account. I've just called them and asked to speak to a manager and they said he'll call me back in 5 minutes. I have now been waiting for almost 20 mins with no phone call. Whatever you do DO NOT shop with these thieves!!!!!!!

I Called this company and asked how long there deliveries take before i purchased anything, was told about 2 weeks if i ordered at the time i made the call to avoid christmas delays... So yeah i went ahead the same night and purchased a microwave from them online and have been waiting for it for the past 2 months near enough..


First phone call i made to them after 2 weeks in to my order i was told..."it is due to be delivered any day now you will receive a email"

Second phone call i made.... "i can see there was a problem with the manufacturer so it was delayed a few days, your delivery is due this week you will receive a email when it goes out"

Third phone call i made.... "we dont have your order in our stock right now and we do not expect to receive it from the manufacturer untill after christmas"

(funny how that effected me as my purchase was made near a month before christmas)

Fourth phone call AGAIN made by me.... "we have not received stock yet from the manufacturer because christmas has just gone past, you should expect to receive it mid january"

Fifth call made by me TODAY.... " i have to call the manufacturer to find out whats hapoening because its not in our stock yet"

I was idiotic enough to wait this long, not gona wait any longer, i cancelled my order. I am not shore how long im going to be waiting for the refund now as i was told my details will be sent to accounts who will then place my refund...they said up to 10 days, but hey there 2 weeks was 2months so god knows

DONT THINK JUST BECAUSE IT HAPPENED TO ALL THESE PEOPLE DOES NOT MEAN IT'LL HAPPEN TO ME... Because thats what i said when i read the reviews and look where i stand now

Never had to deal with anything so unproffesional as this before... Thanks for waisting my time redhill appliancess

Please read and believe every BAD review on this site. My experience is virtually identical to every one of these customers who have had a nasty experience with this company. Fortunately, I left it to my Credit Card company to retrieve my money that Redhill Appliances had been hanging on to since 31st October 2012 after they said they could not fulfill my order (after much chasing by me to find out when I was going to get it), which they had accepted, told me it would be available in two weeks, and took the dosh for.

Sooner or later someone is going to place an order for appliances from this company and NOT get their order AND lose their money also. BEWARE!!!!!!!!

The worst experience I've ever had trying to buy a cooker. Ordered on 26/11/12 and paid for it upfront. I was told it would be delivered to me on/or around the end of the first week of December. I phoned up at the end of the week in December (7th) to find out where it was only to be told it was going to be another week or so! Phoned again on 17th December to inquire where my undelivered cooker was, I was told they'd call be back in a few minutes - I had to call back an hour later, only to be told they'd phone me back 'soon'. Whilst waiting, I called the manufacturers who informed me there were only 4 in stock, I then phoned Redhill again and told them that they were in stock, who said they'd phone me back soon (AGAIN!). When they did eventually phone back, they said they couldn't get me one until after Christmas - bearing in mind I told them at the time of purchase I needed it before Christmas due to no oven. GREAT. No turkey for Christmas!
Long story short, phoned Apple Electrics in Reading who got me one in three days. Only good thing about Redhill was that I got my money refunded the same day.
PLEASE PLEASE (I AM BEGGING YOU) DO NOT SHOP AT REDHILL APPLIANCE - SHOP ELSE WHERE! THEY ARE NOT TO BE TRUSTED!

I won't bore everyone with the long story of exactly what went wrong. A multitude of screw ups from beginning to end. I ended up cancelling the order, because I had had enough of their incredibly lax attitude to 'customer service'. At one point, the manager actually laughed at me on the phone when I said I would not pay for a failed delivery. They obviously tried to deliver in the very time frame I had called them twice to say would not work for us. Was told by the guy on the phone that ours would be the last delivery - it was the first. I have no idea how this company is still in business.

AVOID AT ALL COST!!!

I wish I had looked into this terrible company before placing my order for a Smeg oven. Having been promised 7-10 days delivery and checking there would be no delays before placing the order, I have now been waiting 4 weeks with still no sign so I am staring down the barrel of having no oven for Christmas. I must have rung them 20 times, they never proactively keep you informed, and they have repeatedly fobbed me off with excuses about the manufacturer and their distributer while making promises about delivery they haven't kept. They have no clue about where my appliance actually is or why I haven't received it and their customer care levels are practically zero. I have managed to speak to the manager today (Saturday) but he can't get any information until Monday, so not much use. They are clearly a business going downhill from seeing other reviews, and I doubt they will survive much longer at this rate with excellent competitors such as 'Appliances Online'. I only used them as I couldn't find stock of this oven elsewhere but I regret it massively, avoid at all costs!!!