Redhillappliances Reviews 

Miele S6220 vacuum ordered 26th Oct 2012
Next day they phoned to say direct delivery from Miele
Promised "probably 5th Nov"
Promised again "16th Nov "at very latest.
Promised again" 20th Nov after dispatch from Miele on 15th Nov
Still waiting to date (20th Nov)
Paid by credit card.(they take your money quickly enough & then ignore you)
I buy loads of stuff on the internet & this is the WORST company I have ever dealt with.
AVOID AT ALL COSTS .
Latest story from this company on 22nd Nov "In transit from Germany est delivery 2weeks from today". Order cancelled, cheaper from local Currys today & in stock.
Nuff said!!

I ordered a dishwasher which they stated online was in stock.
They took my payment the same day.
Then no emails to say when delivery would be, I had to phone them only to be told it was not in stock and had to be ordered.
I cancelled the order and had to wait over a month to get my money back.
I had used a credit card and the credit card company got the money back for me.
I pity anyone who paid by debit card.
PLEASE do not order from this company.

Ordered a Bosch fridge freezer was told they would order it in and it would take 10 days. I phoned after a couple of weeks and was told they would ring the manufacturers to find out when it would be in and call us back. They did not call back so we phoned again, they said we could have it delivered the following Monday. I phoned again at the end of the week to make sure it was going to be delivered only to be told it had not come in to stock. I asked for a refund only to be told they could not do a refund until the accounts person was in and then it would take two weeks. I then asked if they had anything in stock which was similar, they said they could deliver a Siemens on the Monday. This was £40.00 more money which we said we would pay on delivery but they refused so we paid the extra. Not very good customer service. We received the siemens fridge freezer when they said, but I would not trust them as far as a could throw them. Stay clear!!

I ordered two items agreed a later time slot deliver to suit them.

Made arrangements to be there then received an email 1 hour after the agreed deliver time to say items would be delivered that afternoon. I could take deliver so cancelled. They said money would be refunded with 10 days still waiting 14 days later with no help from them.

I placed an order for a gas cooker on 04 August 2012 by phone. I was told delivery would be 7 to 10 days, that was fine, I didnt need the cooker for 3 weeks. After 2 weeks of hearing nothing I called Redhill Appliances and was told my cooker was still not in stock and would be anothe 10 days. At this point I cancelled my order and requested a refund.
I have since called Redhill Appliances to chase up my refund and been told it can take upto 30 days. They took my money within 1 day but their accounts department cant refund it for 30 days!
Appalling service, they have to this day never contacted me by phone, text, email or post! I do not reccomend them for one second.

I ordered an electrolux fridge freezer in May/2012 and was told there would be a three week wait.Fine,four weeks passed and not even a call to say what was happening with my order! So I called redhill and was told the fridge would be yet another 3 weeks! Ok so another 3 weeks passed and eventually a delivery date was given which i took a days leave from work so as to be there when the delivery arrived.... No delivery! No phone call ! just a number of emails to say there was a mix up in the warehouse... All in all ten weeks passed and no fridge freezer! Not a single apology!. The worst company I have ever dealt with! Customer service with in Redhill appliances is truly non existent! Would advise anyone thinking about ordering something from Redhill to think very hard about doing so!... Family of six left without a fridge freezer form May to the near end of August!!! Not acceptable! O and then nearly a three week wait on top of all that fro Redhill appliances to pay me my money back so as I could go elsewhere with my order..... Thanks for treating me like you did....

I was amazed how good they are

Redhill appliances called me the next day after I placed the order - they informed me of the next delivery date in my area which was 4 days later and agreed that the driver would call me 30 min prior to the delivery. This is exactly what happened - the only reason I gave a rating of 4 and not 5 was that I live on the first floor and there was only one person with the delivery - I had to help take the dishwasher up the stairs - there was no opportunity to discuss that I lived on the first floor.

Very impressed with the service and how knowledgeable and helpful Andrew was at Redhill Appliances. Being a woman I changed my mind on my cooker hood and hob about half a dozen times!!! Andrew just patiently waited and advised and helped and now I feel that I really have the most amazing range of appliances for my new kitchen and cheaper than anywhere else I could find them. Highly recommend this company, they are great and I am not easily impressed. Ask for Andrew!

Ordered a Miele dishwasher and got a call in the evening to let me know the delivery date, which was going to be in 10 days. A day before, I got an e-mail, letting me know the time slot of my delivery. And as planned, delivery came, van man was careful and friendly not to damage the goods and my home. I have to say that this is the first online company who has rung me to confirm delivery date, I was quite impressed. Not only was the dishwasher cheaper than anywhere else, the service was great. I certainly will be using them again.

Excellent service from start to finish. Very helpful on the phone when ordering and the driver was definitely on a mission. He arrived before the email giving the delivery time and was very helpful. Had we read some of these reviews we may not have ordered from this company but it just goes to show that it is difficult to tell good/bad service from just reading a review. We can only go by our experience which was very efficient in all aspects. Thanks Matt and Driver.

I ordered an AEG dishwasher on 6 March 2012 and was told it was not in stock but it should only take 7 to 10 days. I called after 10 days, on a Thursday and was told it should definitely be in by the next Monday latest Wednesday.
The next Thursday I called again and was told definitely next week. When I pointed out that I was told last week that it was definitely going to be in this week he was quite rude and said that it was not their fault that their supplier was out of stock. When I asked if he could contact his supplier to find out when they would have them in stock he said that he could not find out and that they can not track the deliveries either. They cannot find out when any delivery is next due, it just arrives and then they can contact us. He was just plain rude. I rang again the next Thursday, same old story, should be in next week. I asked if I could cancel the order and was told that was fine, but I probably would not be able to get it elsewhere any quicker. I waited another 4 days and had found the same dishwasher at Hispek, who had it in stock and could deliver it in 2 days, it only cost me £20.00 more.
So I called Redhill again to give them 1 more chance, but was still told that it should be delivered next week, but no guarantees. I cancelled the order on 2 April 2012 and they took my credit card number and I was told their accounts department would deal with it, but it could take up to 5 days to show as an credit on my credit card. 10 days later I called my credit card company and they had not yet received a refund. I got them to send me a dispute form as I have wasted enough time calling Redhill, who will just lie and lie again to you as I have found out by reading your reviews today. Redhill Appliances seem to be brilliant, when they have things in stock, but the worst when it is out of stock, they just take your money and then don't care and take ages to refund you. It is now 21 April but still no refund. I wanted to buy from a local supplier but will definitely not recommend them to anybody. No customer service whatsoever, rude, bored sales staff who don't seem to care one bit about their customers. Do not buy from them!!!!

Just bought a Miele tumble dryer for my mother. Great price, delivery went exactly as they said it with. Definitely would reccomend. Just bought a TV from Currys and will be using Redhill next time as the service from Currys was very poor in comparison.

Great website and the staff was very helpful on the 'phone as well. We are very happy with our Miele fridge freezer- Redhill offered the best price going and they delivered quickly (a similar model and John Lewis costs £30 more and they couldn't guarantee delivery within 14 days). The fellow who delivered it should get a medal for good-spiritedness and efficiency.

Bought a Miele small fridge. Best price we could find on the internet, no delivery charge, very quick delivery after they made an extra effort to accommodate us.
Would certainly recommend.
They should respond to the bad reviews they had as they might have put us off.

Bought a Miele small fridge freezer.. Best price we could find on the internet, no delivery charge, quick delivery and pleasant courier too.
Would recommend.

Really good price for a Miele vacuum cleaner and they delivered it 2 days earlier than expected. Purchased two items now and would recommend them.

My old tumble dryer packed up before Easter and I wanted to replace it with a Miele. The trouble with Miele is that it's hard to find anyone who keeps a wide range of them in stock. They're also pricey.

Not only were RedHill Appliances able to get the tumble dryer I wanted delivered in a week, they were over £100 cheaper than the list price. They also kept me updated on the delivery time slot during the day.

Difficult to think of anything that they could have done better on this occasion so 5 stars well deserved. Bit surprised by some of the other negative feedback listed here. Seems to be people ordering Miele's have no trouble. Maybe the issues are with the other manufacturers?

If I can give a zero rating to this company I would. I ordered a Cooker Hood in February 2012 and informed delivery will be in 7-10 days. On day 14, the hood had not arrived and I had not received any calls or emails giving a reason so I contacted the company and was informed there has been a delay and the item will be delivered in 3 weeks time:-(This is 5 weeks after I had ordered). Item was not delivered so I again contacted the company and was informed the item will be delivered in 7 to 10 days. No delivery again!!! I contacted the company and was finally given a date (2 months to date of ordering item). Relief at last I thought. The hood arrived and opened it to find a different coloured item which looked like an ex-display item. I have contacted the company and I have been informed a replacement will arrive in 7-10 days!!! I have requested an email confirming this and I wished I never placed the order. I will provide a further update on this case.