Redhillappliances Reviews 

We ordered three Miele appliances and got an 'bulk' discount for doing so - the price was very very competitive.

Processing of the order was efficient and Redhill even added value by alerting us to the fact that the specified items were partially not fully integrated - something that the kitchen fitter (who had specified the Miele items in the first place) was blissfully unaware of. As a result we changed the kitchen cupboard order just in time.

The only cause for concern I can alert people to is in respect of delivery timings - the goods did not arrive on time, in fact they actually arrived an hour early at 8:00a.m. The delivery guy is a man on a mission so this "issue" can perhaps best be resolved by setting the alarm at night in order to get up early! Seriously though the delivery man is a happy chappy and as strong as an ox making light work of his duties.

Overall we are very impressed . Thank you Redhill Appliances.

Interesting reviews! Have to say our experience has been one of great service for a good price. It was explained to us that the washing machine had to be ordered in, hence the 8 day wait, but we felt this was entirely acceptable. This has meant that the machine has been well and truly tested since arrival, thanks to the mountains of washing!
Special mention must go to the delightful delivery driver - he was a pleasure to meet.

I have very high expectations of companies that I give my money to. John Lewis agreed to price match my chosen Miele dishwasher with Redhill but even though my claim met their criteria, they wouldn't let me pay the lower price - I had to claim the difference back later, so I simply did not buy from John Lewis. (This is contrary to their policy actually, so someone there is in big trouble).

Redhill appliances did not disappoint me. I ordered online, Aside from offering me the best price on the internet, they gave me a delivery date but no time other than 9am - 4pm. I requested, if possible, a time after 1pm but I knew they couldn't guarantee it. The machine arrived at 5 past 1. Reading some of the other reviews, I may have been lucky but in my case, the people I spoke to on the phone were very helpful and they did exactly what they said they would. I am very satisfied.

Having used Which? to find myself a decent tumble dryer, I followed their link to Redhill Appliances in order to purchase a Zanussi ZDC37100W condenser dryer. I purchased online from Redhillappliances.co.uk on 3.9.10. After chasing them for delivery, I received my tumble dryer. Except they hadn't delivered what I purchased. They delivered me a different model. When I called to point this out, their customer service style was 'interesting' to say the least. I was told that the model I ordered was not in stock, therefore they had replaced it with the nearest equivalent. The Zanussi ZDC37200W. Not a model rated well by Which? They collected the unwanted dryer on 20.9.2011. A week later I chased them for the refund. I was reassured that this would be in my account within 3-5 working days. Having chased again this morning (5.10.11) I was told that the payment had not been processed, and was again reassured that the payment would be in my account within 3-5 working days. It won't be long before I am contacting my credit card company to act on my behalf. I have also contacted Which? as well as Trading Standards.

Hello Matt? just to let you know that WHICH? have been notified about your company and will not be applying any more short cuts from their site to yours no matter how cheap you are! Your company has now been blacklisted throughout the UK, see the "TRUST PILOT" website for more info! With my contacts you will soon be living under an underpass in a tent! WHICH? NOW KNOW ABOUT YOUR COMPANY! THANKS TO ME!
MY INVOICE NUMBER! RH107491, THIS APPLIANCE WILL BE DELIVERED AT PRECISELY 16.00 HOURS ON THE 26TH SEPTEMBER 2011 OR I WILL APPLY FOR A REFUND FROM MY CREDIT CARD COMPANY. Sorry to hear that you will soon be unemployed Matt! Your company is going under!!

Avoid at all cost. I have waited 5 weeks for a fridge freezer which they promised between 7-10 working days. After 2 weeks they assured me that the appliance was on its way. The appliance should have been delivered today, but they had the wrong appliance on the van. The driver said there was a possibility that they could return later in the day and this has disrupted our whole day. They now tell me that that the earliest they can deliver will be next Wednesday, which will involve a day off work. They seem to have no appreciation as to the disruption this has caused and quite a lot of food wasted, as we went food shopping in anticipation of the delivery. All the company could say was. "oh dear".

We ordered three items from redhill and were given a delivery date.
2 weeks past and the day before they told us they did not have the items to deliver. They also told us it would take them another two weeks to source a microwave as they could not get ours. Our kitchen was being fitted out and this poor service left me stranded and out of pocket by nearly £200 as my family had to eat out for a week and we ordered from Appliance deals and cancelled the order with redhill due to their poor operation and poor customer sales support.

In the last two weeks l have purchased a freezer and a fridge from Redhill Appliances. In both cass the service I have received has been second to none.Best products,best prices with excellent service.

Barnet Herts

I ordered a Zanussi tumble drier & was informed there was a delay with the manufactuer so I waited the stated period & then chased repeatedly but no drier. I found that Curry's could deliver the next day so I cancelled the order but 1 week on still no refund & I'm getting fobbed off about it being with accounts.
I paid through Egg so I'm taking out a dispute. BEWARE everyone

I notice there are no complaints re REDHILL APPLIANCES (RA) at this site yet it features well up a google search.
I used RA in 2006 for a fridge and the 5* rating applied.
My experience in May-Aug 2010 was not the same.
Following non-completion of order in 30 days I elected to cancel my order.
Phone contact that included; 'It's your money we will pay it straight back to you.' '..nobody in the accounts dept at this time...' and '...the accounts dept doesn't have a direct dial phone number...' forced me to write (the old fashioned way) threatening legal recovery.
For a business to hold minimal stock in this economic climate is acceptable; the lack of contact when an order is not completed and a subsequent willful resistance to return an individual's money is fraud.
Familiar? Write, threatening legal action (small claims where you can self represent) including recovery of costs (admin, travel, alternate product sourcing, postage and time away from work) and interest on any money owed from date of cancellation to:
Redhill Appliances
18-20 Holmethorpe Avenue,
Holmethorpe Industrial Estate,
Redhill
Surrey
RH1 2NL
Ensure you also send a copy letter to the parent company:
Raff Radio Barnes Ltd
145 Church Road
LONDON
SW13 9HR
My account was credited within 5 days of the letters (the day I stated I would start legal proceedings) without any other contact being made.
This comment is provided without prejudice and I have no connection to the industry.

This company is one of the worst I have dealt with via the internet. They did not provide the goods in a timely way and were dismissive when we inquired about when they would be delivered. It seemed like the customers were not important and certainly keeping someone informed was not a priority. Price is not everything - go to a company that can supply goods in a timely manner and treat their customers with respect.

I brought a fridge freezer from these guys which was about £50 cheaper than elsewhere. Ok, it wasn't free delivery but it was only a £1 which you can't complain with and it was quick delivery too. Well recommended!

PS - The fridge freezer is still working great over a year on! No regrets and would def use again