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Rated 1 out of 5 stars

Fraudsters! I have been waiting for the dresses I ordered for weeks now. They have stopped replying to my emails, website is down and all phone numbers are disconnected!

Rated 5 out of 5 stars

Stunning outfit I ordered two outfits with custom tailoring option as I am petite and outfit I like was 63” LONG . Kay help me with length alteration and explain that bottom design of outfit will... See more

Company replied

Rated 1 out of 5 stars

They are completely unreliable. They provide no costumer service. They don’t respond to you at all, rubbish at communication. When they feel threatened by you they decide to block you on all social me... See more

Rated 5 out of 5 stars

Bought and Indian outfit for first time for my friend wedding being white person not sure how to get correct measurements but their customer service is superb they guide me from start to finish and he... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Reeshma Ltd. started as a vision in the minds of two enthusiastic entrepreneurs with the aim to accommodate all Asian fashion lovers with lavish and expensive Indian ethnic wear at low costs; a paradox we proudly promote. The name ‘Reeshma’ emerged from the Indian word ‘Resham’ also called Golden Silk. Driven from this, we made it our business ethos to have a ‘Resham’ (golden silk) and reliable relationship with our customers. We are a UK based online retailer who ship worldwide. We provide trendy south Asian garments from simple every day wear to wedding attires. Specifically specializing in ladies Anarkalis. Reeshma Ltd released its online store in September 2014 with the aim to provide excellent customer service and gain approval with our products.


Contact info

2.8

Average

TrustScore 3 out of 5

114 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

best customer service and very helpful…

best customer service and very helpful for my customise needs
i have ordered 9 dress for me and my bridesmaid and it was a wallah
best quality product and delivered in good time.
i will definetly recommend this company to anyone who is looking for good value for money and products.

February 9, 2019
Unprompted review
Rated 1 out of 5 stars

0 stars should be a option for Reeshma.

0 stars should be a option for Reeshma.

I bought several suits from Reeshma and after asking for custom sizing for all of the suits and specifying the sizes accurately, all the sizes came wrong.

I advised Reeshma's customer service, which was the most unprofessional person I have ever had the chance to speak too. She was condescending and not showing any care at the fact that they didn't size up the suits right. I even sent pictures to her showing that the sizes are incorrect for each suit and are off by 2 or more inches in all places which was met with her stuck up attitude. She told me to go to my own tailor to fix the suits (I paid 30 pounds per suit for custom stitching!!!), even then my tailor said that the suits weren't made to my measurements.

She did advise me of an option of sending the suits back to India at my own cost (Why at my own cost when they clearly didn't do it right in the first place?) and they also said that if they cannot find extra material, nothing can be done and they won't replace it. So sending a suit all the way across the globe at my cost and they won't replace it if it's their mistake?

People get greedy over money, clearly shows in this instance. She was very happy to talk to me when I was ordering a large order, but condescending and ignoring me when I made the order and got the suits.

I would suggest not to order from here, I have literally binned 600 pounds of my money.

February 9, 2019
Unprompted review
Rated 1 out of 5 stars

I have bought an item and was advised…

I have bought an item and was advised that providing it is returned within 2 days I will get a full refund however they are not willing to provide a return address.I was told I would get the item over 2 weeks ago so they did not fulfill their obligation and now don't want to refund my money.

September 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

I've been ordering my eid outfits from Reeshma for the past 3 years and I have not yet been disappointed. They've provided me with all the services I'd requested for, including modest stitching and custom tailoring.
Their customer service is amazing, dealt with all my queries very promptly.
Couldn't be happier!

August 9, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, would recommend anyone that is looking for a outfit for weddings or Eid.

May 20, 2018
Unprompted review
Reeshma logo

Reply from Reeshma

Thank you for your feedback we always thrive to give our best customer service with our product and service.
Happy to business with you 👍🏻

Rated 2 out of 5 stars

Ordered and paid for a dress @ £70…

Ordered and paid for a dress @ £70 since 24th of April. Haven’t heard from this company since then. I sent them an email no response at all !!!
Can someone please tell me if this company is genuine ??
Authorisation Date/Time: 24/Apr/2018 10:51:34
WorldPay's transaction ID: 9591431406

May 7, 2018
Unprompted review
Reeshma logo

Reply from Reeshma

Hello Sahnida
we did response to your email on 2nd May 2018 17.55 at your sha_nida@*****.com
Also today when you did webchat we have given tracking details, and dont worry REESHMA is genuine and you will receive your outfit shortly.

Rated 5 out of 5 stars

Happy with the outfit.

I ordered an outfit(semi stitched) for my Mom last year before Eid. I got it in time and I was quite happy with it. It was my first time online shopping and I was quite worried about the quality but I was satisfied and quite happy with the my purchase. The reason as to why I’m reviewing this site so late is because I read some bad reviews and thought I’d share my experience. I might do my Eid shopping at Reeshma this year as well 🙂.

March 1, 2018
Unprompted review
Reeshma logo

Reply from Reeshma

Thank you ☺️☺️

Rated 1 out of 5 stars

Absolutely DISGUSTING service

Absolutely DISGUSTING service. We had ordered 3 eid dresses from them which were ridiculously priced. Despite paying £30 more per dress to get it stitched, the pearls were falling off and stitches were coming apart. We had emailed and called several times to fix the issue and finally after a week they picker up the phone. They said we could send our clothes back and that is would be better stitched in time for eid which was two and a half weeks from the day we sent the package back. Two days later they call us and tell us they can’t get the clothes tailored in time and refuse to refund, having spent over £400 on the dresses, stitching, extra lining and postage x3. We were left without any eid clothes for my 3 children and when the clothese did arrive a month after eid, the stitching was worse than when we sent it and they had forgotten the lining. They had said we were very lucky for even taking back the clothes to restitch, even tho we had PAID them to do so, and then decided to ignore us when we messaged in regards to the lining. Such horrid service and clothing, they are a scam. Never to order again.

January 24, 2018
Unprompted review
Reeshma logo

Reply from Reeshma

Dear Thammana
When you place an order on our website ( despite there is an option for tailoring ) you choose to get it semi stitch ( unstitch outfits) which is completely fine and we delivered outfit on time.
As it was Eid period you didn’t get any local Tailor to stitch it on time and hence why you contacted us regarding stitching option.
We clearly told you that we don’t be abld to stitch it in Eid time and you agreed to that
We charge you £30 ( cheapest in London for custom tailoring ) which included alterations of length and other major amendemendts without affecting product.
So please be honest when you post the review and mention actual facts.

Rated 4 out of 5 stars

Okay

I was mostly happy with the product I received, it was slightly different than shown but overall acceptable. Nothing was completely misrepresented, it had more to do with lower quality stitching than anything else (zipper did not connect with the waistband, skirt not pleated as shown, appliques placement slightly different than designer). Nothing that I can't get fixed at a tailor. I was concerned that it took them over 2 weeks to ship my package - I did not receive a confirmation that my order was received and I inquired twice as to the state of my order. They were cordial and responsive each time but I would have preferred if I didn't have to ask for status updates on my order or why/when it would be shipped.

December 20, 2016
Unprompted review
Rated 5 out of 5 stars

Semi stitch outfit 100% genuine

I bought semi stitched outfit from Reeshma more than 5 times now
Every time all outfits arrives they are same as seen on their website.
I will 100% recommend Reeshma London to anyone.

September 12, 2016
Unprompted review

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