Reeves Group Reviews 881

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and professional yet friendly approach. Many appreciate the clear and easy-to-understand advice provided, especially regarding complex financial matters like pensions. The service is frequently described as excellent, with people highlighting the thoroughness of reviews, efficient communication, and personalized support that helps them make informed decisions and achieve their financial goals. However, some customers also noted a lack of consistency in personnel, having dealt with multiple advisors over time. A few people felt that some consultants were young and inexperienced, which impacted their experience.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, highlighting the professional, thorough, and comprehensive advice... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of adaptation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We reached out to Group about two years ago as we wanted to make sure we were managing our finances and especially our pensions as efficiently as possible After our initial (free!) consultation we dec... See more

Company replied

Rated 5 out of 5 stars

From the start I got great advice, explained in easy language and no hard sell. Carl, kept me informed of my options, so I could make an informed choice. Very professional and friendly company, loo... See more

Company replied

Rated 5 out of 5 stars

I spoke with a wonderful colleague from Reeves called Ellis Bowen, he was extremely well informed, had a level of expertise that filled me with confidence. It was not a sales pitch which I was worrie... See more

Company replied

Rated 5 out of 5 stars

Reeves have been great throughout. I have now been with them for going on 4 years. As things change Chris my advisor listens and understands my circumstances and adapts to suit my situation. During my... See more

Company replied


Company details

  1. Financial Consultant

Written by the company

Reeves Group has over 100 employees and founding brand, Reeves Independent has been an FT Adviser Top 100 financial advice firm four years running. All Reeves Group brands work to the joint objective of putting our clients at the heart of everything we do. Reeves Group Brands: Reeves Independent - Pension specialists. We work with you to create a bespoke plan, ensuring you get the retirement you deserve. Reeves Financial Services - Our expert advice can help you navigate complicated markets and make your money work harder.


Contact info

4.8

Excellent

TrustScore 5 out of 5

881 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Had a catchup this morning with Stephen…

Had a catchup this morning with Stephen Bradshaw of Reeves Group, he explained everything very clearly and made sure that we understood what was going on, we have been with Reeves for some time now and would highly recommend giving them a look for your pension requirements.

February 3, 2026
Unprompted review
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Reply from Reeves Group

Thank you for your kind words. We’re delighted to hear that Stephen was able to explain everything clearly and make the process easy to understand. It’s fantastic to know you’ve had a positive experience with Reeves over time, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Looking for excellent financial advice? Look no further…

I have been a customer at Reeves for many years and have hugely valued their knowledge, advice and support over that time. They have helped me to manage my income, pension and investments through multiple life events, such as the death of my husband and retirement. I would highly recommend them to anyone looking for quality financial advice.

January 27, 2026
Unprompted review
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Reply from Reeves Group

Thank you so much for your kind words and for trusting Reeves over the years. Your recommendation means a great deal to us, and we truly value the relationship we’ve built with you.

Rated 5 out of 5 stars

Adam Bateman was direct and honest

Adam Bateman was direct, honest and to the point. From the start it was clear that his style of communication was no nonsense and he was putting my best interests at heart, rather than trying to sell me a service or upsell products which I did not need.

This no BS approach was refreshing, in an industry where the pool is circled by sharks. I would wholeheartedly recommend Adam to anyone seeking advice, considering their options as the near retirement, or those who are not literate when it comes to investments and want to a trusted service they can outsource to. Thanks Adam!

January 27, 2026
Unprompted review
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Reply from Reeves Group

Hello Benjamin,

Thank you for such a thoughtful and candid review. Adam will be pleased to hear that his approach and communication style came across clearly, and that you felt your best interests were always the priority.

Your recommendation means a great deal to Adam and the team, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Pension advice and services

Both Sandeep and Oliver have been very helpful with my pension review, setting meetings and forwarding documents. Sandeep is very knowledgeable and explained everything clearly before I made my final decision.

January 26, 2026
Unprompted review
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Reply from Reeves Group

Thank you for your kind feedback. We’re glad to hear that Sandeep and Oliver provided clear guidance and made the pension review process straightforward for you. We appreciate your trust and are always here to support you with any future financial planning needs.

Rated 4 out of 5 stars

A great company

We've been with Reeves for a couple of years now. We have found them to be knowledgeable and good to deal with. They do what they say they will do and are very helpful. I'm really happy for now.

January 26, 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for the kind feedback. We’re really pleased to hear you’ve found the team knowledgeable, helpful and true to their word. It means a lot that you’re happy with the service, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Above and beyond my expectations

I have been a customer of Reeves for 3 years now, their expertise, clear advice, monthly updates and face to face client reviews are exceptional. I cannot rate them highly enough. I have seen fantastic growth of my pension funds which though this can slow down, Reeves's staff are always on the ball. If you need advice, which is free and not an obligation to use them. I would highly recommend you do get a review, and see for yourself.

January 20, 2026
Unprompted review
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Reply from Reeves Group

Thank you so much for taking the time to write this review. We really appreciate your trust over the past three years and it’s great to hear that the advice, updates and reviews have made a genuine difference for you. Markets will always move around, but our focus is staying proactive and keeping clients informed and confident in their plans. Thanks again for the recommendation, it genuinely means a lot to the whole Reeves team.

Rated 5 out of 5 stars

Excellent knowledge

Excellent knowledge. Polite. Easy to trust. Highly recommended by friend and I would also highly recommend.

January 9, 2026
Unprompted review
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Reply from Reeves Group

Thank you so much for your kind words. We’re thrilled to hear you felt confident and supported throughout your experience. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Annual Review

The Reeves team have made the whole experience so easy and helped make our dreams come true.

My recent review with Stephen was brilliant, supportive and informative giving me the confidence in my plan.

January 21, 2026
Unprompted review
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Reply from Reeves Group

Thank you for such a lovely review. We’re delighted to hear that the Reeves team have made the experience easy and helped bring your plans to life. It’s especially great to know that your annual review with Stephen was supportive, informative, and gave you confidence in your plan. We really appreciate you taking the time to share your feedback and look forward to continuing to support you in the years ahead.

Rated 1 out of 5 stars

Very disappointing

Very disappointing, and completely overrated. Once you are on board your points of contact are very junior and lead by script rather than bespoke and knowledge based advise. Their management charges and costs are extremely high, I've found much better rates and pension performance without too much effort, less that half the annual cost and x 3 the performance. Be VERY careful, what looks good on the outside ISN'T!!!! Was a client for 6 years.

January 5, 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello,

We’re sorry to read that your experience did not meet expectations and that you feel disappointed with the service you received.

Our approach to advice is built around long-term relationships, suitability and oversight, with all client interactions supported by qualified advisers and clear governance. Fees and charges are disclosed at the outset and reviewed regularly, alongside investment performance, to ensure clients understand both cost and value in the context of their individual objectives and risk profile.

We recognise that comparisons between providers can vary significantly depending on investment strategy, time horizon and market conditions, and that not every approach will be right for every client. We regret that, in your case, the service did not deliver the outcome you were seeking.

We take all feedback seriously and will use it to continually review and improve our service standards.

Rated 5 out of 5 stars

10/10 for Reeves

I’ve been with Reeves for donkeys years and wouldn’t go anywhere else. I’ve seen this company grow and mature and I’ve been delighted with how it’s developed. I now have Chris Lockerbie as my financial advisor and he is 10/10. He keeps things simple, explains everything in a calm manner and makes me feel reassured. I have recommended friends to move their pensions across to Reeves and would recommend others to do the same. Thanks for your continuous help Chris.

January 20, 2026
Unprompted review
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Reply from Reeves Group

Hello Lisa,

What a fantastic review to read. Thank you for your loyalty over the years and for trusting us as we have grown. It is wonderful to hear that Chris has continued to deliver the level of service you expect and that his approach leaves you feeling reassured. Your recommendations mean a great deal and we truly appreciate them. Thank you again for your ongoing support.

Rated 5 out of 5 stars

Useful advice

Stephen understood my requirements as most of the Reeves team seem to and opened my eyes to an easy win which I will be pursuing.

January 20, 2026
Unprompted review
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Reply from Reeves Group

Thank you for sharing this feedback. It is great to hear that Stephen understood your requirements and was able to highlight a straightforward opportunity for you to pursue. We are pleased you found the advice useful and appreciate you taking the time to leave a review. If you need any further support as you progress this, we are here to help.

Rated 5 out of 5 stars

I have recently become a new client of…

I have recently become a new client of Reeves. Sandy Haire and Oliver Ashwell were amazingly professional and put me at ease given I am someone who is new to the world of pensions management. So far so good!

January 5, 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind words. We’re delighted to hear that Sandy and Oliver made your first experience with Reeves so positive and helped you feel confident about your pensions. We look forward to supporting you on your financial journey.

Rated 5 out of 5 stars

Reeves for my Pensions and best Advice

I Have done some research and Reeves have a very good reputation , i have a few pensions and wanted to get advice on how to get the best out of them.

I spoke to their representative Adam Bateman and was excellent went through all my pensions and we discussed a plan on the best way to utilise them so i have good options when i retire , he also opened my eyes to senario's that i was unaware of , i have signed up now and look forward to working together
Steve

January 16, 2026
Unprompted review
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Reply from Reeves Group

Thank you for your review, Steve. We're thrilled to hear that Adam was able to guide you through your pensions and provide insight into options you hadn’t considered. It's great to know you feel confident in the plan you’ve set up, and we look forward to supporting you as you work towards your retirement goals.

Rated 5 out of 5 stars

Trusted and reliable

Consistent, neutral and sound advice from tax to pension planning. My pension has performed extremely well with Reeves and I would highly recommend.

January 15, 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. We're delighted to hear that our advice and pension management have met your expectations, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Pension Review

Today I had a review of my existing pensions, one of which is managed by Reeves and the other I'll be moving to them as soon as I am able. Having been a customer for only 9 months I'm really impressed with the offer that Reeves provide with learning/education through webinars, to their hands on approach and customer service. Today's review was with Elliot and he was superb in explaining my pension growth and modelling my retirement strategy, making it simple to understand and giving me the time to ask questions.
Overall I'm very happy with what Reeves has to offer.

January 15, 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your experience. We're thrilled to hear that Elliot made your pension review clear and helpful, and that our webinars and hands-on approach are making a difference. It's great to know you're happy with Reeves and the support we provide.

Rated 5 out of 5 stars

Another great annual review

I am entering my 4th year with Reeves since my retirement. Every step of the way Reeves, especially Chris my advisor, have been there to guide me through the complexity of pension management. I have access to all the information and regular reviews where updates to my personal circumstances are discussed, scenarios are explored and plans are drawn up. I have just had my latest annual review with Chris who is very thorough and explains everything, sometimes twice if something is particularly taxing (!) and never rushes. He always listens and I always come away assured that my best interests are being looked after.

January 12, 2026
Unprompted review
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Reply from Reeves Group

Thank you for sharing this. We are glad to hear your reviews with Chris continue to give you clarity and confidence. We appreciate your trust and look forward to supporting you for many years to come.

Rated 5 out of 5 stars

Excellent Company

Would highly recommend Reeves! Always efficient, professional and helpful. Have been with them for a few years now and have dealt with all team members during that time. Particularly helpful advice from Chris Lockerbie from the start.

January 13, 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello Julie,

Thank you for taking the time to share this. We are pleased to hear that your experience with Reeves has been consistently efficient, professional and helpful. It is great to know you have had positive interactions with the wider team over the years, and we will make sure Chris is aware of your comments regarding his support from the outset. We appreciate your recommendation and look forward to continuing to work with you.

Rated 5 out of 5 stars

I am talking about my pension

I am talking about my pension, so I don't use these words lightly - OUTSTANDING - from the Inception of consolidating my many work pensions to the regular reviews and subsequent actions James Faley and Reeves provide have been nothing short of OUTSTANDING - I was missing out on so many opportunities and blindly leaving my multiple pots to stagnate - James Faley has TRANSFORMED by position to one where I now am in a position to retire with TOTAL confidence - I'm going to say it again -OUTSTANDING !

January 14, 2026
Unprompted review
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Reply from Reeves Group

Thank you for such a generous review. It's always great to hear such wonderful words. We’re pleased to hear that the consolidation of your pensions and our ongoing reviews have helped put you in a confident position for retirement. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Another Year Another Annual Review

Another year, another annual review. As ever, nothing but praise for Reeves and my adviser of choice, Chris Lockerbie.

With my plan exceeding expectations alongside an excellent return on investment and an engaging, interesting chat with Chris, there’s seriously nothing to be glum about.

Five star service for sure. If you’re looking for good, sound, reliable pension advice and management, look no further - you’ve just found it.

January 12, 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear your plan continues to exceed expectations and that you enjoyed another positive annual review with Chris.

Your kind words mean a great deal to both Chris, and all of us here at Reeves, and we really appreciate your continued trust and recommendation.

Rated 5 out of 5 stars

Fully Recommend Sandy Haire from Reeves

Sandy and her team were excellent collating all my pension details and creating a meaningful plan to get me to retirement. Totally helpful and constructive.

December 10, 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

We’re delighted to hear that Sandy and the team were able to bring everything together and create a clear, meaningful plan to guide you toward retirement. Taking the time to understand the full picture is so important, and it’s great to know you found the process helpful and constructive.

We’ll be sure to pass your feedback on to Sandy and the team. It really does mean a lot to us.

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