delivered on time, first class packing and received in A1 condition. Chess and Board very good quality, makes your game much more enjoyable. Would recommend
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
shipment got fast in Greece and lewis chessmen are as described unique colored (red and cream) stone resin with a perfect finish feeling. These pieces look like the authentic, definitely going t... See more
Company replied
Wonderful customer service from Regency Chess and a lovely first 'proper' chess set for my son for Christmas. Particular thanks to the extra help from their What's App service. Super efficient and a... See more
I ordered the Fierce Knight Black Tournament Chess Set on 16 January and it arrived safely today as planned. Both the board and set are of really excellent quality with a 2 year warranty. Excellent cu... See more
Company details
Written by the company
The Regency Chess Company is the UK's best online retailer of chess sets and chess related products. We pride ourselves on the quality of our products and customer service. We are based in Somerset and boast secure online ordering with extremely fast shipping.
Contact info
R17 Enterprise Zone, Marshall Way. Commerce Park, BA11 2FE, Frome
- 01373 469741
- sales@regencychess.co.uk
- www.regencychess.co.uk
5.0
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with quality and service
I ordered a chess set from here and it arrived within 2 days securely and professionally packaged. The board ended up being too big for me. I had bought it as part of a set but when I asked, Regency Chess were happy to exchange it for a smaller board which was sold as a single item. They also pointed out I may find the pieces too crowded on the smaller board. They responded to all my emails on the same day and the refund for the difference was processed promptly. As for the product. It’s excellent. I purchased a set at the lower price range and was pleasantly surprised at the quality of the pieces, their finish, weight and feel. The board is beautifully crafted also and ended up being a perfect size. Definitely a little bit of luxury at an affordable price. My only niggle was the storage box (not part of the set) that I’d ordered, it was coming loose at the hinges when I received it. It still opens and closes fine and the lid is still secured to the box, it’s just a basic box so I haven’t returned it, but I have every confidence they would attempt to resolve the issue if I asked. Overall Regency Chess was a great buying experience. They offered a personal, friendly, but also very professional service. Their products are excellent I will definitely use them again.
June 21, 2021
Reply from The Regency Chess Company
Hi Soraya
Many thanks for sharing your Regency Chess shopping experience, it is very much appreciated.
We are more than happy to assist our customers to ensure they feel they are getting the best possible product for their own particular requirements.
It is important to us to handle situations effectively and efficiently to reassure our customers that they are important to us.
We are delighted you feel we have achieved this for you and look forward to being of assistance again soon.
Take care and kind regards
Paula
Reply from The Regency Chess Company
Hi there
Many thanks for your positive feedback, we really appreciate it.
We are delighted you are pleased with your purchase and hope that you will visit us again in the future.
Kind regards
Paula
Very happy with the company and the product.
This is the second chess set I have bought from Regency Chess company. The detail and craftsmanship of both sets are of a very high quality. The customer service and delivery were great. Can highly recommend this company.
June 13, 2021
Reply from The Regency Chess Company
Hi Paul
Many thanks for your positive review and your continued custom, it is very much appreciated.
We are proud to consistently offer high quality products and customer service. We look forward to being of service again in the future, perhaps?
Kind regards
Paula
Really great 👍🏼
Amazing selection online, although a lot of stock is out of stock. The online purchase was super easy and the most speedy and successful delivery to Dublin. So amazed at how quick it arrived and completely secure and undamaged- as my chess set was glass! So happy can’t recommend this place enough! Really really happy!
June 9, 2021
Reply from The Regency Chess Company
Hi Chelsey
Many thanks for sharing your Regency Chess shopping experience, we are very grateful.
The effects of The Queens Gambit along with the ongoing global climate has put immense pressure on manufacturers of all things chess. It is very difficult to get any stock in at the moment and when it does arrive, it goes out of stock again very quickly.
Fingers crossed for the world returning to normal soon and for us to have more stock and choice available for our customers.
Kind regards
Paula
Reply from The Regency Chess Company
Hi Jenny
Thank you so much for your 5* review, we really appreciate it.
It is important to us that our customers know they can buy with confidence, knowing they will get exactly what they see and when we said they would get it.
Delighted we have achieved this for you.
Enjoy and stay safe
Kind regards
Paula
Excellent item
Excellent item. Great quality. Fast dispatch. V reliable website. Would definitely order again without hesitation.
June 7, 2021
Reply from The Regency Chess Company
Hi Heather
Thank you so much for taking the time to leave feedback, this is hugely appreciated.
We are delighted you have experienced this, it is how we wish all our customers to feel having visited us.
Enjoy your purchase and stay safe
Kind regards
Paula
Gorgeous chess board and prompt service
The board I ordered arrived so quickly. I had paid the extra for the quicker delivery but was relieved and delighted that it arrived so fast as it was a late purchase for my husbands birthday.
When he opened it, we were all amazed at how gorgeous the board was. I had ordered the traditional black and white with the wooden surround and it is stunning. So classic and beautifully made. Perfect gift.
June 4, 2021
Reply from The Regency Chess Company
Hi Wendy
Thank you so much for sharing your Regency Chess experience, it is very much appreciated.
We are so pleased that the gift has been well received. It is a beautiful set that we know will give him a life time of enjoyment.
Stay safe and kind regards
Paula
Highly recommended ...!
I have bought a couple of chess sets and a board from The Regency Chess Company. Each time the product has been of the highest quality, very well packed and delivered promptly. The service they have provided has been excellent in every respect, I will certainly be buying from them again the future. Highly recommended ...!
June 2, 2021
Reply from The Regency Chess Company
Hi Meyajid
Many thanks for your lovely review and continued custom, it is very much appreciated.
We have very high standards here at Regency Chess which we ensure are always maintained. We look forward to being of service again soon
Kind regards
Paula
Lewis Chessmen
The delivery was quick. The item was very well packed and I had to pay no extra tax charge because of the Brexit.
June 1, 2021
Reply from The Regency Chess Company
Hi Christa
Many thanks for your positive review, it is very much appreciated.
Our preferred courier has really go Brexit nailed down now and service is pretty much back to normal after the initial weeks of chaos.
We have set up a special account for our European customers so that we pay the import duty and not them. We are delighted this has worked out for you.
Kind regards
Paula
Absolutely DELIGHTED with the product…
Absolutely DELIGHTED with the product and the way the company handled the order in terms of speed of processing, packaging and the method of delivery. I would have no hesitation buying from this company.
May 28, 2021
Reply from The Regency Chess Company
Awww Jim, what a lovely review, thank you so very much for your kind words.
Our company and how customers perceive our company is very important to us so we are delighted that you feel we are getting things right
Kind regards
Paula
I purchased a very nice chess set at…
I purchased a very nice chess set at "Regency Chess" a few weeks ago. Upon arrival I discovered that a few of the ebony pieces had small blemishes on them (one hairlinecracked pawn, a few issues with the polish). I indicated these issues to "Regency Chess" and was contacted immediately by Ms Paula Hillier who was very helpful and cooperative. Without any ado, I received flawless replacement pieces within 5 days. This is what I call a prompt an "unbureaucratic" service!
May 27, 2021
Reply from The Regency Chess Company
Hi Martin
Many thanks for sharing your Regency Chess shopping experience, it is hugely appreciated.
Whilst we endeavour to ensure that there are no issues arising for our customers, inevitably there will be some arising at some point.
As soon as we are made aware however we are keen to resolve just as efficiently and as satisfactorily for our customers as we possibly can.
I am so delighted you feel we have achieved this for you.
Kind regards
Paula
Reply from The Regency Chess Company
Hi Darren
We really appreciate the 5* review, thank you so much.
We take great care to ensure that our listings and photos are as accurate a representation of the real thing as we possibly can (subject to natural colour variation found in wood).
We are delighted you feel we are achieving this for you
Kind regards
Paula
It was very helpful that I was notified…
It was very helpful that I was notified as soon as the item which had been out of stock for a while became available again so I could buy it. Shipping went very well too.
May 22, 2021
Reply from The Regency Chess Company
Hi Radu
Many thanks for sharing your Regency Chess shopping experience, we really appreciate it.
We try to ensure that communications are sent at all important stages of the visit and we are so pleased you feel we are getting this right.
Kind regards
Paula
Super quality and shipping service to…
Super quality and shipping service to The Netherlands.
May 21, 2021
Reply from The Regency Chess Company
Hi there
Thank you so much for your 5* review, it is very much appreciated.
The high standard of products and service is very important to us and we are delighted you feel we have achieved this for you.
Enjoy and do visit us again soon
Kind regards
Paula
I was purchasing a chess set as a Christmas present.
I was purchasing a chess set as a Christmas present for my Granddaughter. I made a call to Regency Chess and spoke with Paula Hillier who was very helpful. Paula made recommendations and advice on shipping to the Channel Islands and her follow up was exceptional. Even when one chess piece was slightly damaged, Paula went the extra mile to replace it.
May 21, 2021
Reply from The Regency Chess Company
Hi there
Many thanks for taking the time to share your experience whilst shopping at The Regency Chess Co, it is hugely appreciated.
I am very touched by your kind words, thank you, it is important to take good care of your customers and we are delighted you feel we have achieved this for you.
Kind regards
Paula
Fantastic service
Fantastic service, quick responses from emails on items. Never a hassle.
May 20, 2021
Reply from The Regency Chess Company
Hi Kevin
Many thanks for taking the time to share your experience whilst shopping with us at Regency Chess, it is very much appreciated.
We are proud of the high quality of products and our customer service and we are delighted you feel we are getting these right.
It is never ever a hassle to help our customers and we will always do our very best to avoid issues arising in the first place but will resolve any as efficiently and as satisfactorily as we possibly can.
Enjoy and stay safe
Kind regards
Paula
Beautiful weighted wooden chess pieces
Beautiful, weighted chess pieces which I am very pleased with. I bought these for my 26 year old daughter, who loves chess and loves this set. They are good quality and for the price are very good value. I would’ve liked the option of being able to buy a chess board to match and a storage box but overall I am very happy and would buy again.
May 19, 2021
Reply from The Regency Chess Company
Hi there
Many thanks for taking the time to leave feedback, it is hugely appreciated.
We do sell boxes and boards separately as well as in combinations. When buying pieces, recommendations do come up for those items.
Sadly it may have been because we were out of stock of your preferred product. We hope you took the 'notify me when back in stock' option to ensure you receive an automated email when the items are available again.
Do contact us if we can be of further assistance.
Kind regards
Paula
Reply from The Regency Chess Company
Hi Mariluz
We really appreciate your 5* review, thank you so much.
We take pride in our service and we are delighted you feel we are getting it right
Kind regards
Paula
Chess board arrived very well packed
Chess board arrived very well packed.
I think it’s well made and the person I gave it to is very pleased.
May 16, 2021
Reply from The Regency Chess Company
Hi Mary
We are pleased the board was well received and that you are both delighted with it, thank you so much for taking the time to leave the kind and positive review.
We wish the recipient a life time of enjoyment from it
Kind regards
Paula
Reply from The Regency Chess Company
Hi there
We really appreciate your kind review and recommendation, thank so much.
These things are very important to us and we are delighted you feel we have achieved this for you.
Enjoy and do visit us again soon
Kind regards
Paula
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.