delivered on time, first class packing and received in A1 condition. Chess and Board very good quality, makes your game much more enjoyable. Would recommend
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shipment got fast in Greece and lewis chessmen are as described unique colored (red and cream) stone resin with a perfect finish feeling. These pieces look like the authentic, definitely going t... See more
Company replied
Wonderful customer service from Regency Chess and a lovely first 'proper' chess set for my son for Christmas. Particular thanks to the extra help from their What's App service. Super efficient and a... See more
I ordered the Fierce Knight Black Tournament Chess Set on 16 January and it arrived safely today as planned. Both the board and set are of really excellent quality with a 2 year warranty. Excellent cu... See more
Company details
Written by the company
The Regency Chess Company is the UK's best online retailer of chess sets and chess related products. We pride ourselves on the quality of our products and customer service. We are based in Somerset and boast secure online ordering with extremely fast shipping.
Contact info
R17 Enterprise Zone, Marshall Way. Commerce Park, BA11 2FE, Frome
- 01373 469741
- sales@regencychess.co.uk
- www.regencychess.co.uk
5.0
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A great seller with a quality product.
May 13, 2021
Reply from The Regency Chess Company
Hi Fred
Many thanks for your positive review, it is hugely appreciated.
We take great pride in both our service and our products so naturally we are delighted you feel we are getting these right.
Kind regards
Paula
Reply from The Regency Chess Company
Hi there
The 5* review and recommendation is hugely appreciated, thank you so much.
Our colleagues in the warehouse are very efficient at processing all orders for despatch and we are grateful to our preferred couriers for their part in delivering on time.
Enjoy and stay safe
Kind regards
Paula
Excellent product and customer service…
Excellent product and customer service - thank you. My nephew was delighted with the Lewis chess set
May 10, 2021
Reply from The Regency Chess Company
Hi Eira
We are so pleased your nephew loves his set and thank you so much for taking the time to leave feedback, hugely appreciated.
The Lewis pieces and the history behind them never ceases to capture the imagination of our customers.
Kind regards
Paula
It's an amazing replica
It's an amazing replica, well done and with great details. I'm absolutely proud of my Lewis Island chess game :)
May 10, 2021
Reply from The Regency Chess Company
Hi Esther
We are so pleased that you are delighted with your set and thank you so much for the 5* review, it is hugely appreciated
We know this will give a life time of enjoyment from this wonderful set
Kind regards
Paula
Fast and efficient service.
May 3, 2021
Reply from The Regency Chess Company
Hi Attila
Your positive review is very much appreciated, thank you so much
Fast and efficient is what we do best and we hope you have a life time of enjoyment from your purchase
Kind regards
Paula
Very good service
Very good service. Arrived earlier than advised.
Extremely well packed to protect contents.
Very pleased to have this treasured Chess Set that I selected from a separate board, chess pieces that provides double Queens of each colour, & a box.
May 3, 2021
Reply from The Regency Chess Company
Hi Graham
Many thanks for the 5* review, it is hugely appreciated
We are delighted to have exceeded your expectations and that you will treasure your lovely set.
Enjoy and do visit us again soon
Kind regards
Paula
The chess set was well packed...even…
The chess set was well packed...even the wooden pieces came in little bags.So all arrived safely.
The chess set is superb quality and looks stunning and even better than the photos on the website.
Many thanks Regency Chess.
All the best/Kelvin.
May 3, 2021
Reply from The Regency Chess Company
Hi Kelvin
We really appreciate you taking the time to share your Regency Chess shopping experience, thank you so much.
We are so pleased you are delighted with your lovely set.
Enjoy and stay safe
Kind regards
Paula
Excellent company
Excellent company, with outstanding customer service. Really great product selection too! What's not to like?!
Highly recommended!!
April 28, 2021
Unprompted review
Reply from The Regency Chess Company
Hi Simon
Many thanks indeed for the lovely review, it is hugely appreciated.
This is what we love to do - sell great products to great customers and be on hand to assist in anyway we can.
Enjoy and stay safe
Kind regards
Paula
Outstanding quality and service!
Great chess pieces, outstanding service!! We ordered a set of chess pieces and requested for them to be delivered by he weekend. They arrived super quick, way before the weekend and the quality of the chess pieces are outstanding!! From a very happy customer. Thank you!
April 27, 2021
Reply from The Regency Chess Company
Hi Leon
We really appreciate you taking the time to share your experience whilst shopping at The Regency Chess Co, thank you so much
We are delighted that we have exceeded your expectations and hope you will visit us again soon
Kind regards
Paula
Professional company with great products and customer service.
I bought the red and white chess set which was sent very quickly. When it arrived it was well packaged, shiny and they look very smart laid out on the board. I love the red pieces! The weight and feel of them are perfect. Paula (the e-commerce manager) was fantastic. I had a question regarding the chess pieces, she quickly replied to my email and her response was more than I expected. It's rare nowadays to find people in companies who care about customers. Regency chess should be proud of her! The company itself is brilliant. Sent on time and carefully packaged. I've bought a few chess sets and boards from them both for myself and for others as gifts (who have been absolutely thrilled with them). They are top quality chess pieces and boards. If you've got a relative/friend/partner who loves chess, get a set from here.
April 26, 2021
Reply from The Regency Chess Company
awww Matthew, what a lovely review, thank you for your kind words. The company really appreciates it and I am touched.
We pride ourselves on taking care of our customers before, during and after sales. We very much believe in treating others as we would want to be treated in the same circumstances.
We are delighted you had a lovely visit with us and that you are enjoying your set.
Take care and do visit us again soon
Kind regards
Paula
The Hnefatafl Viking Game is nicely…
The Hnefatafl Viking Game is nicely presented and the pieces are well made. I am looking forward to learning how to master this game and I would have no reservations about dealing with The Regency Chess Company in the future.
April 26, 2021
Reply from The Regency Chess Company
Hi there
Many thanks for your positive feedback, this is hugely appreciated.
We wish you well with this quirky little game and look forward to being of assistance to you in the future.
Kind regards
Paula
Reply from The Regency Chess Company
Hi Noelle
Many thanks for the positive review, it is very much appreciated.
We work hard to ensure the website is user friendly and all orders are despatched in a timely fashion.
We are delighted you feel we have achieved this for you
Kind regards
Paula
Reply from The Regency Chess Company
Hi Iulian
We hugely appreciate the positive review, thank you so much.
This is a superb set that we know will give a life time of enjoyment
Stay safe and kind regards
Paula
Bought a chess pieces/board combo…
Bought a chess pieces/board combo recently. The ebonisation on some of the black pieces was of poor quality. Once I had got in touch, the whole set of pieces was immediately exchanged without fuss or cost to myself. Excellent service.
April 23, 2021
Reply from The Regency Chess Company
Hi Bryan
Many thanks for your 5* feedback and kind understanding, it is hugely appreciated.
Whilst we prefer all transactions to be smooth, sadly this isn't always the case. What is the case, is that we will allows endeavour to resolve any issues arising as quickly and as satisfactorily as possible. We are delighted to have achieved this for you
Kind regards
Paula
Reply from The Regency Chess Company
Hi Keith
We really appreciate your 5* review, thank you so much.
We are very particular about the quality of our products. We have enjoyed a long standing relationship with Rechapados Ferrer in Spain who are renowned for their skill and superb quality/finish in the board crafting arena.
We are pleased you are delighted with it and wish you many successful games on it
Kind regards
Paula
An excellent product
An excellent product. Well packaged. Received like lightening on the Isle of Lewis. All good.
April 22, 2021
Reply from The Regency Chess Company
Hi there
Many thanks for leaving us a positive review, it is hugely appreciated.
We take great pride in both product and service alike and we are delighted you feel we are getting these right.
Enjoy this lovely set and stay safe
Kind regards
Paula
A lovely, high quality gift.
I felt it was difficult to chose a gift like this without getting the real "feel" and weight of it but my son was so pleased with the set, I obviously had worried un-necessarily. It really came up to all expectations from the description given. It was carefully wrapped and delivered on time and is a lovely, well-made, quality product.
April 22, 2021
Reply from The Regency Chess Company
Hi Jocelyn
Thank you so much for taking the time to share the experience you had whilst shopping with us at The Regency Chess Co, this is hugely appreciated.
We understand that buying a gift for someone, even if you are familiar with all things chess, can be a bit daunting. Our customer services team are on hand to take your call or answer your email queries and assist you with making the right choice for your requirements and situation.
We are delighted to have achieved this for you and as well as meet all expectations whilst doing so.
Wishing your son a life time of enjoyment from it
Kind regards
Paula
Extremely happy with the quality of the…
Extremely happy with the quality of the chess board and the pieces. My only concern is that the order is still not complete after many weeks and despite communication between us. The chess box that the pieces should be placed into appears to be non existent at present which is rather annoying and very inconvenient. Hopefully this will be resolved sometime this month. Something about the highest bidder for these boxes??? Unsatisfactory really.
April 22, 2021
Reply from The Regency Chess Company
Hi Henry
Many thanks for taking the time to leave feedback, this is very much appreciated.
We are so very sorry about the delay of the box. Sadly the global crisis has made the import of stock even more challenging than normal. With the huge demand on the various workshops, stock availability is either being reduced (for example, we will not be receiving 100% of our 2021 advance order requirement from one warehouse) or the stock is offered to the highest bidder from the workshops to the importers. It is a very unsatisfactory situation, we agree and despite these adverse factors being completely out of our control, we are working very hard to work around them.
I confirm that your box is on back order and as soon as the stock arrives, it will be despatched to you as a priority.
Kind regards
Paula
Excellent customer service
Excellent customer service. I bought the cream and red Atlantic Chess pieces which were reduced because they were 'defective' - honestly they weren't that bad! I like them! The fact that Regency Chess considered them defective shows how much they care about the quality of their products. The customer service was absolutely fantastic. Paula was amazing, I had a request regarding this product and she went above and beyond what I asked for. They care about the customer and they care about the chess sets. If you're going to get your chess sets anywhere, get them from here.
April 21, 2021
Unprompted review
Reply from The Regency Chess Company
Hi there
Sharing your Regency Chess shopping experience is hugely appreciated, thank you so very much.
We are so pleased you like the Atlantic pieces, in spite of their defects. I know they will give you so much enjoyment.
It was a pleasure to be of assistance with your purchase and we hope you will visit us again soon
Kind regards
Paula
Rapid delivery of nicely crafted item.
Rapid delivery of nicely crafted item that arrived as it was described.
April 19, 2021
Reply from The Regency Chess Company
Hi there
Your 5* review is very much appreciated, thank you so much.
All products are listed as accurately as possible on our site and all orders are despatched as efficiently as possible.
We are delighted you feel we have achieved this for you.
Enjoy and stay safe
Kind regards
Paula
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