Great customer service - very helpful and friendly. Only issue would be out of stock item that took a long time to be delivered. Would order again though.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
INNO-DERMA Skin Repair & INNO-DERMA Soft Cleanser, being using these products for years now and still really happy. Quick and easy to reorder products from Reliable Medicare ltd. Excellent comms and... See more
Company replied
Although I am nowadays a retired Professional Healthcare Practitioner, I still use these products (for myself), and find the quality and the service from R.M Ltd still the best. I would not go to any... See more
Company replied
Very good experience. I placed the order . Online process was very smooth and in a day I have got the delivery. It was fast and communications on payments, shipping, tracking all were very good.
Company replied
Company details
About Reliable Medicare LTD
Written by the company
Welcome to Reliable Medicare✨
Our rapid growth and success are built on our ability to deliver exceptional products to our clients with exemplary speed and competitive prices. We are distinguished by our commitment to core values: quality, reliability, and transparency.
We source exclusively from reputable and approved suppliers and manufacturers who meet the highest industry standards, ensuring the safety and reliability of our products.
At Reliable Medicare, our customers are at the heart of everything we do. Our reputation is built on the importance we place on the quality of our relationships with them because their satisfaction is our top priority. ❤️
Free Shipping!
All UK orders enjoy free shipping if you order over £100!
Get reliable and fast shipping after order confirmed
Contact info
Suite B, 1st Floor, 85-87 Cornwall Street, B3 3BY, Birmingham, United Kingdom
- 01216222212
- info@reliablemedicare.co.uk
- www.reliablemedicare.co.uk
Up to 80% sales!
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Reliable Medicare LTD
Thank you so much for your kind words! We're really glad you were happy with the fast delivery and our products. We truly appreciate your support and look forward to serving you again!
- Reliable Medicare Team
reliable company with excellent service…
reliable company with excellent service — fast, smooth, and very convenient
March 23, 2026
Reply from Reliable Medicare LTD
Thank you so much for your lovely feedback! We’re delighted to hear you found our service reliable, fast, smooth, and convenient.
We really appreciate your support and hope to assist you again soon.
Kind regards, Reliable Medicare Team
Everytime I order for a product
Everytime I order for a product, I always have to follow up for when to come collect. If not for weeks, nobody will say anything and it’s not cool.
March 23, 2026
Reply from Reliable Medicare LTD
Thank you for your feedback. We’re sorry to hear this has caused frustration.
In most cases, collection orders are ready without further confirmation unless a member of our team contacts you during working hours to advise of a stock issue. We understand that clearer communication would be helpful and appreciate you bringing this to our attention.
Kind regards,
Reliable Medicare Team
It’s amazing product.
March 23, 2026
Reply from Reliable Medicare LTD
Thank you for your feedback! We’re so pleased to hear you’re happy with the product.
We really appreciate your support and hope to see you again soon.
Kind regards, Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you so much for your kind review! We’re delighted to hear you were very satisfied with our service and products.
We truly appreciate your support and look forward to serving you again.
Kind regards, Reliable Medicare Team
Very good service
Very good service: ordered and got the delivery next day.
Been using this pharmacy for a few years: very reliable
March 14, 2026
Reply from Reliable Medicare LTD
Thank you so much for your kind feedback. We’re delighted to hear you received your order the next day and that you’ve found us reliable over the years.
We truly appreciate your continued support and look forward to serving you again.
Kind regards,
Reliable Medicare Team
Very competitive prices and great to be…
Very competitive prices and great to be able to collect from their heas office
March 25, 2026
Unprompted review
Reply from Reliable Medicare LTD
Thank you for your lovely review. We’re so pleased to hear you were happy with our prices and found the head office collection convenient.
We really appreciate your support and hope to see you again soon.
Kind regards,
Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your lovely feedback. We’re so pleased to hear you had an excellent experience.
Kind regards,
Reliable Medicare Team
best company in the uk
March 12, 2026
Reply from Reliable Medicare LTD
Thank you so much for your amazing feedback.
Kind regards,
Reliable Medicare Team
Not the authentic product
Ordered a Mesoestetic Cosmelan 2 online & went to collect from their London office. A product I have used on/off for 3-4 years previously ordered directly from Mesoesetetic. On opening the jar it was immediately apparent the product was not the same. The colour was caramel shade & on dipping my finger in the pot it was oily the authentic Cosmelan is a beige brown & has a slight rough feel. I was reluctant to put this on my face if it was not the ‘real deal’ so I called Mesoestetic & explained to them & told them I had purchased this from Reliance Medical who are selling “authentic” Mesoestetic products on their website only to be told they are not a genuine approved supplier of their products. When I told Reliance about me findings they said they don’t do returns. I sent then pic of the jar I had been using from Mesoestetic & their version & said it was obviously not the same thing. They eventually agreed to return my money so I took the product back to the London office and was told refund would be in 2-5 days. I eventually got it back in my account 10 days later. Do not believe they are selling you the authentic product
March 6, 2026
Reply from Reliable Medicare LTD
Thank you for your feedback regarding your experience. We are sorry to hear about your concerns regarding this product.
The item you purchased was part of a Special Offer due to it being from an older batch, which can sometimes result in slight differences in colour or texture. However, we would like to reassure you that all products we supply are authentic and sourced from trusted and legitimate channels.
Once you raised your concerns, our team reviewed the product and promptly escalated the matter so that you were able to return the item to our London office, and a refund was issued. While refunds typically take 2–5 working days to process, bank processing times can occasionally cause slight delays, which may explain why it took slightly longer to appear in your account.
We take product authenticity very seriously and appreciate you bringing your concerns to our attention. We hope to regain your trust with us moving forward as we truly value your satisfaction and support. Please feel free to reach back out to our team if you have any further queries - we are here to help!
- Reliable Medicare Team
Products are shipped in a timely…
Products are shipped in a timely manner. Great quality products. Any concerns are addressed, immediately.
March 31, 2026
Reply from Reliable Medicare LTD
Thank you for your superb feedback. We’re really pleased to hear that you’re happy with the product quality, our delivery times, and that any concerns have been addressed promptly. This is what our team strive for! We truly appreciate your support and look forward to serving you again soon.
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your sharing your experience with us. We are pleased to hear that you enjoyed our prompt service and communication throughout. Our team is always here to support you.
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your feedback! We are thrilled that our service lived up to our name - your trust is always important to us.
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your kind review! We are happy to hear you were impressed with our prompt service and product range. Our team is always here to help if you have any queries regarding products. Your support means a lot to us.
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for taking the time to share your experience with us! We are thrilled that you love our reliable service and we really appreciate your recommendation. Our team always values your support and we look forward ti supporting you in the future.
- Reliable Medicare Team
Very great!
March 10, 2026
Reply from Reliable Medicare LTD
Thank you for your 5-star review! We are pleased to hear that you found our service great. Your feedback means a lot to us.
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your kind feedback! We are thrilled to hear that you found our London Team helpful. We truly value your trust and support and we look forward to welcoming you back in the near future!
- Reliable Medicare Team
Reply from Reliable Medicare LTD
Thank you for your review! We are happy to hear that you are enjoying the product. We always pride our ourselves in providing the best quality products. Your support means a lot to us!
- Reliable Medicare Team
Very good service first I thought it…
Very good service first I thought it could be not original product when I used I was very happy with the product and less price than other sellers
March 2, 2026
Reply from Reliable Medicare LTD
Thank you for your feedback. We’re really pleased to hear that you were happy with the product's results and value.We understand that when prices are lower than other sellers, it can sometimes raise uncertainty.
Please be assured we have been working with the same trusted suppliers for over a decade and pride ourselves on supplying genuine, high-quality products at competitive prices. Our team is open to answering any questions you may have.
Your trust and support means a lot to us, and we look forward to serving you again in the future.
- Reliable Medicare Team
Product delivery is super good
Product delivery is super good. However, expiry dates of the products especially PRXT33 is super short - only 3 months!
March 12, 2026
Reply from Reliable Medicare LTD
Thank you for your feedback. We appreciate you acknowledging our fast service, especially as an international customer. We understand the importance of expiry dates, which is why our team is always available to confirm any dates or respond to any specific requests you may have.
We note that the products were purchased with a 45% discount, which reflects the slightly shorter expiry date. We always aim to be completely transparent, and we look forward to welcoming you again in the future. Your continued support is always valued.
- Reliable Medicare Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.