Remotes4u (UK) Reviews 

11,409
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the ease of finding and ordering products through their clear and navigable website. Customers consistently highlight the swift delivery, with many receiving their orders within 24 to 48 hours, often the very next day. The products, particularly the replacement remotes, are highly regarded for working perfectly straight out of the box with no complicated setup, often exceeding the quality of original devices. Overall, people are very satisfied with the excellent service, finding the entire process seamless and efficient. However, some customers also noted issues with delivery, stating that their remote control never arrived despite tracking information indicating delivery. A few other people also felt that the products they received were either incorrect or failed to function as expected, leading to disappointment and difficulties with returns.

What people talk about most

Product

People report positive experiences with product, often highlighting the good quality and ease of use, with... See more

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting the speed and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, prompt, and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and the user-friendly... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the ease of use and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

We have purchased two replacement remotes now, they are perfect and working well, It was easy locate the right remote by entering the brand and serial number. This company are experts, give excelle... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,409)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great remote as described work's TV…

Great remote as described work's TV very well many thanks

May 28, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future customers buy with confidence.

Rated 1 out of 5 stars

Wrong remote sent tried calling a…

Wrong remote sent tried calling a number of times no answer need replacement or refund

June 2, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Sam Riaz,
Thank you for your review, it is most appreciated. I am sorry to hear you was unable to contact us by telephone. Please provide your order details by email directly to sales@remotes4u.co.uk. so I can locate your order in our system and I do my utmost to get the problem resolved asap.
Best regards,
Annya
Reemotes4u (UK)

Rated 5 out of 5 stars

Happy customer

Personal contact on phone. Good advice. Device arrived promptly and as promised just had to put batteries in and hey presto it worked!!

May 28, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, we believe in a very user friendly experience, your review is very much appreciated.

Rated 1 out of 5 stars

seem to have been sent the wrong…

seem to have been sent the wrong remote. Tried to phone, but to date phone not picked up. Need a replacement

May 27, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Hugh Thomas, thank you for your review, we will contact you directly via email and try get the issue resolved swiftly as possible, Best regards, Remotes4u (UK).

Rated 5 out of 5 stars

Clear ordering on website

Clear ordering on website. Prompt delivery, remote working well

May 26, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, remote turned up next day and works perfectly 👍👍

May 26, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, we believe in a very user friendly experience, your review is very much appreciated.

Rated 5 out of 5 stars

Perfect genuine replacement.

I'm so pleased to have a remote that works perfectly with my old DVD box. Reasonably priced for a genuine Panasonic item and it practically arrived before I'd ordered it, literally within 12 hours! Amazing service! I would absolutely recommend Remotes4u.

May 28, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 1 out of 5 stars

Scam company

I urge people not to take any notice of these positive reviews. As far as I’m concerned they are all false. This company will not answer any emails or phone calls. In fact if you try to contact them via the phone it’s impossible to speak to anyone, as he phone will just constantly ring out before automatically cutting off.

May 26, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Len Gill,
Thank you for contacting us, we still cannot located your order in our system as you failed to reply to our first response, we await your response directly to sales@remotes4u.co.uk.

We already replied to you as you can see below:

Reply from Remotes4u (UK)
May 7, 2026
Dear Len Gill,
Apologies for not being to answer the phone, due to all our staff being absent in recent days we are unable to answer the phone currently.
I have tried to contact you via 'FB' and 'messenger' but you don't appear have either accounts set up.
Please provide your order ID number / reference and your full billing and delivery address directly to sales@remotes4u.co.uk so I can locate your order in our system and get this issue resolved asap. Kindest regards, Remotes4u (UK).
Thank you for your feedback, it is much appreciated.

Rated 1 out of 5 stars

I ordered 2 remotes using the TV model…

I ordered 2 remotes using the TV model number, both don't work. No instructions on how to pair if needed or any information on troubleshooting

May 21, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Ian Thompson,

Thank you for your feedback, we have contacted you directly with some simple trouble shooting instructions to complete,

Best regards,

Remotes4u (UK)

Rated 5 out of 5 stars

Very straight forward

Very straight forward
Great service

May 21, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review, we believe in a very user friendly experience, your review is very much appreciated.

Rated 5 out of 5 stars

The remote is exactly what I needed

The remote is exactly what I needed. I didn't even realise I could get such a thing, already programmed, and very fast delivery too. I'm very happy.

May 19, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Seamless process!! Very happy customer.

Thought this site might be too good to be true, oh did I judge a book by its cover on this one!
After reading a handful of reviews, even double checking the site was legit, I decided to give it ago.
The site has extremely simple mechanics, find the serial number, go through to the check out, posted literally the next day.
I’m at an age where putting in batteries to a replacement remote, for it then to turn on my tv straight away is a serious high!
Thank you to all the team at remotes4u, seamless process. £20 well spent! All the best.

May 18, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Your review is greatly appreciated and I hope it helps others who may have any niggling doubts, thank you so much.

Rated 4 out of 5 stars

Easy to order

Easy to order. Soon identified the correct handset. Arrived after 2 days ( down to Royal mail) Great handset much easier to use than the original.

May 18, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Reliable remote

Reliable remote - works brilliantly. Fast delivery.

May 18, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Easy experience, quick delivery, and great functionality

It was easy to identify the exact remote I wanted for my Samsung TV. The ordering process was very easy and the remote was delivered very quickly. It works great, just like the old remote when new, and means I can easily control the functions on my TV.
Highly recommended.

May 18, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Good service

I received the remote in good time and it works so 5 stars.

May 18, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

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