Rentokil Pest Control UK Reviews 

11,544
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for clearly explaining the pest control process and making them feel completely at ease during stressful situations. People also appreciate the prompt response times and efficient service when dealing with unexpected infestations around their residential and commercial properties. Some reviewers were not happy with the high prices charged for the treatments, noting that costs felt excessive for the short duration of the work. Additionally, a few consumers mentioned that pest problems unfortunately persisted even after multiple visits were completed by the technicians.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and thoroughness... See more

Service

Customers report great satisfaction with the service, praising the professional, thorough, and helpful... See more

Customer service

People report positive experiences with customer service, noting that representatives are attentive,... See more

Price

Reviewers express strong dissatisfaction and frustration regarding the expensive pricing and high fees.... See more

Response time

Users describe positive interactions with response time, highlighting excellent and prompt service from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. B... See more

Company replied

Rated 5 out of 5 stars

The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set a... See more

Company replied

Rated 5 out of 5 stars

Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive t... See more

Company replied

Rated 5 out of 5 stars

I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously. Tony is highly professi... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Business to Business Service
  4. Environmental Health Service

About Rentokil Pest Control UK

Written by the company

With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Experience Intelligent Pest Management, Supported by World Class Customer Service

Rapid, Local and Expert Response
We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
Innovative Solutions
As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
Legal Compliance
All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
Health & Safety
A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
Technology
Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
Sustainability
We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.7

All reviews

(11,544)

1,086 reviews in the last 12 months

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Rated 5 out of 5 stars

A Prompt, professional, meticulous and safe service

Prompt- professional-safe response from the very first call from surveyor Glen- to the agents Dan (possibly 2 x Dan's) who carried out the treatment but whichever Dan were exceptionally thorough. The communication was exceptional there were calls from Kevin and a Pete to communicate exactly what was happening-when and how with an after service timeline. Their attention to detail was rigorous-meticulous and performed with great care and attention- followed by a full indepth investigation. This was so reasurring to hear my concerns were listened to. Their expertise was second to none. I cannot praise them highly enough especially Kevin who came to complete the after treatment review. If I have failed to mention anyone by name I apologise. A most traumatic expereince was treated with the utmost consideration and understanding. I cannot thank you all enough.

August 14, 2026
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Reply from Rentokil Pest Control UK

Hello Annarosa,
Thank you very much for taking the time to share your five star review of the expert and professional pest control service you received from our colleagues Dan, Kevin and Pete.

Rentokil Pest Control

Rated 5 out of 5 stars
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Reply from Rentokil Pest Control UK

Hello Richard,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Reedon.

Rentokil Pest Control

Rated 5 out of 5 stars

Excellent

Excellent, quick and efficient, can't ask for anything more!

August 12, 2026
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Reply from Rentokil Pest Control UK

Hello Julie,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 1 out of 5 stars

I am very disappointed with the bed bug…

I am very disappointed with the bed bug treatment I received from Rentokil. I paid £2,100, expecting a professional and effective service, but unfortunately we are still experiencing bed bugs even after the treatment was completed.

Before Rentokil, I used another pest control company and paid around £500. Their technician spent approximately 45 minutes treating the property, and afterwards we noticed a significant reduction in bed bugs for around 15 days.

With Rentokil, however, I was surprised that the technician’s visits seemed to take less than 15 minutes, and I mainly saw him spraying the wooden areas. Despite paying considerably more, we have continued to see bed bugs and have not seen the improvement we expected.

For £2,100, I expected a much more thorough treatment and, most importantly, a solution to the problem. Unfortunately, based on my experience and the results so far, I am very disappointed with the service and do not feel that I received value for the amount I paid.

August 12, 2026
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Reply from Rentokil Pest Control UK

Hello Kiruthika,
Thank you for sharing your concern with us and our apologies for the shortfall in our service. I will share your contact details with our customer team so that they can investigate and contact your directly.

Rentokil Pest Control

Rated 2 out of 5 stars

Although the traps were placed

Although the traps were placed, i still continue to experience mice in my house

August 11, 2026
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Reply from Rentokil Pest Control UK

Hello Alice,
Thank you for bringing your concern to our attention. I will share your contact details with our customer team so that they can investigate and contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Job needed doing and it was completed…

Job needed doing and it was completed without fuss or bother. Very good level of interaction with operative

August 10, 2026
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Reply from Rentokil Pest Control UK

Dear Mr Macdonald,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our technician.

Rentokil Pest Control

Rated 5 out of 5 stars

The young Gentleman that was assigned…

The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set and he followed up in a timely manner. Thankfully my situation with the squirrels/mice in my loft has been dealt with!! Let's hope that's the end of it.

Thank you very much for your hard work Jamie it's appreciated.

August 6, 2026
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Reply from Rentokil Pest Control UK

Hello Hilary,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Jamie.

Rentokil Pest Control

Rated 5 out of 5 stars

The engineer was always punctual

The engineer was always punctual, polite and listened to our concerns. He carried out the work efficiently and we are happy that the squirrels are no longer causing issues

August 11, 2026
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Reply from Rentokil Pest Control UK

Hello Martina,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our technician.

Rentokil Pest Control

Rated 5 out of 5 stars

Providing good service

Providing good service, respond well when called, good communication

August 11, 2026
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Reply from Rentokil Pest Control UK

Dear Mr Gajjar,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Staff were helpful and friendly

Staff were helpful and friendly. The surveyor offered practical solutions. The visiting technician keeps us informed on the monitoring.

August 10, 2026
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Reply from Rentokil Pest Control UK

Hello there,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our technician.

Rentokil Pest Control

Rated 4 out of 5 stars

The technician was great

The technician was great, but we still have mice. We paid £1,600 + for the service; a partial or 100% refund for pain and suffering would be great. Thank you, I'll give you 5* reviews and will be happy to do so for money

August 10, 2026
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Reply from Rentokil Pest Control UK

Hello Howard,
Thank you for sharing your review and for bringing your concerns to our attention. I will pass your details to our customer team so that they can investigate and reach out to you directly.

Rentokil Pest Control

Rated 4 out of 5 stars

Very helpful Rob came put traps down…

Very helpful Rob came put traps down and sprayed still got ants coming out a week to day to see what activity there has been and try something different

August 10, 2026
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Reply from Rentokil Pest Control UK

Hello M Richards,
Thank you very much for sharing your review of the expert and professional pest control service you received from our colleague Rob.

Rentokil Pest Control

Rated 1 out of 5 stars

very poor communication and doesn't…

very poor communication and doesn't provide report every visit. Missing visits

July 27, 2026
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Reply from Rentokil Pest Control UK

Hello Chirag,
Thank you for sharing your concern with us and our apologies for the shortfall in our service. I will share your details with our customer team so that they are able to contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Speed of response was excellent.

Speed of response was excellent.
Joe is a personable guy who knows what he's doing.
The action he took and the report he sent through were exemplary

August 6, 2026
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Reply from Rentokil Pest Control UK

Hello David,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Joe.

Rentokil Pest Control

Rated 5 out of 5 stars

Excellent service

Excellent service. Very thorough visits - great equipment used to track the issue, and then a clear plan put in place. Alan was very helpful, nothing too much bother. Friendly service. Highly recommend if you have a pest issue.

August 3, 2026
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Reply from Rentokil Pest Control UK

Hello Donna,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Alan.

Rentokil Pest Control

Rated 5 out of 5 stars

Unbelievable service from the get go

Unbelievable service from the get go, from Jordan, Alan, Seb, Adam and Morgan. We could not thank the boys enough.

Every request has always been met. Jordan especially who has always gone above and beyond to everything we have needed.

February 26, 2026
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Reply from Rentokil Pest Control UK

Hello Jess,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleagues Jordan, Alan, Seb, Adam and Morgan.

Rentokil Pest Control

Rated 5 out of 5 stars
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Milena,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Matt.

Rentokil Pest Control

Rated 5 out of 5 stars

Excellent service

Excellent service - always attend on time, communication is always given to any issues we may have and effective solutions are always offered.

Gemma Stanton is our local technician and she is brilliant.

August 6, 2026
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Reply from Rentokil Pest Control UK

Hello UPS,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our technician Gemma.

Rentokil Pest Control

Rated 5 out of 5 stars

Your technician Joel was very efficient and professional

Your technician Joel was very professional and kept us informed throughout the process of treating and removing our wasp nest. He was very personable and professional towards us and recommended we replace our outside extractor fans exits( which is how the wasps first gained access to our property).
Our regular maintenance guy is currently on holiday. When he returns I will ask him to install mosquito proof grills and meshes to the outside end of the extractor fans. Please pass on our thanks to Joel for the 10 out 10 service and the advice he provided.

August 4, 2026
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Reply from Rentokil Pest Control UK

Hello Ed,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our technician Joel.

Rentokil Pest Control

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