Called on a Friday morning, told upfront unlikely to be able to get engineer out till after weekend( not surprisingly) and given range of pricing options to chose from. Person I spoke to gave me her d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We cannot fault the support and service we received. The repair engineer attended within 2 days but because the spare part was obsolete our fridge freezer could not be repaired. Repair Network then he... See more
Horrible company, we contracted for them for a couple of years, they do not pay any of their 'network of engineers' , many of us are going through debt collection . They do not have specialist and li... See more
Needed a repair to RangeMaster cooker and contacted company online and received call-back within 2 minutes! We spoke on a Saturday lunchtime and I was told to expect a call on Monday for a mid-week r... See more
Company details
Written by the company
Repair-Network was created with the sole intention of providing our customers with a nationwide service that is both fast and reliable. We employ a team of professional engineers who are determined to leave you with a lasting repair and a sense of satisfaction.
Contact info
Maidenhead Concorde Park, Concorde Road, Maidenhead, Berkshire, SL6 4FJ, Maidenhead, United Kingdom
- 03333449104
- info@repair-network.co.uk
- www.repair-network.co.uk
2.4
Poor
501 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not trust.
We have waited over 5 weeks for our fridge to be repaired by the Repair Network. Our daughter is Type 1 Diabetic and we need our fridge to keep her insulin cool. We have phoned daily and explained the urgency of the situation. Each week they have assured it will be fixed and each week they make up another excuse. They can’t track the parts and have now told us they can’t fix it at all. 5 weeks of worry and constant phone calls trying to get an update. How is this fast, reliable service???? Left without a working fridge and a daughter in danger.
April 29, 2023
Unprompted review
Excellent service
I had not come across this company before so took a bit of a chance but they were great. The engineer came promptly, diagnosed the issue with our Fisher and Paykel double oven. A part was ordered and he came back a fixed it. All the time I was kept advised about progress as the part came from New Zealand.
June 1, 2023
Unprompted review
First appointment cancelled due to…
First appointment cancelled due to emergency callout but retimed ok.
April 21, 2023
Unprompted review
Reply from Repair Network
Dear Mike,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience after the initial challenges.
Glad we could rebook and get you sorted in good time.
We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Satisfied customer
Get to find a company that can appreciate the disabled and act quickly to do the repairs and be so pleasant, helpful and courteous throughout. It too 90 minutes to get us up and running. Many thanks to Danielle and james. Super service. Thank you both and the team. The engineer was so good.
May 5, 2023
Unprompted review
Reply from Repair Network
Dear Frank,
Thank you for your kind words and for taking the time to leave a review! At Repair Network we truly appreciated how difficult situations can be for our precious customers, and we take our time to ensure all needs and thought of and heard. We are thrilled to hear that you had a positive experience and that we could sort you out quickly.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Called on Tuesday and engineer had made…
Called on Tuesday and engineer had made appointment later the same day for our convenience. Cooked fixed with no fuss. Great.
May 18, 2023
Unprompted review
Reply from Repair Network
Thank you for taking the time to leave a review!
We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Naz was very helpful and got me a good…
Naz was very helpful and got me a good deal on a new waching machine which arrived and was installed less than 24 hours later
May 17, 2023
Unprompted review
Reply from Repair Network
Dear Katie,
Thank you for taking the time to leave a review!
We are thrilled to hear that you are sorted with your new washing machine.
Wish you many happy cycles!
We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Avoid
Avoid! Paid £250 to repair fridge freezer but "engineer " didn't know what he was doing. Once he promised to come to visit between 1pm-6pm so I had to take day off but at 2pm I got a call that he cannot come as he ran out of gas for my fridge! So after 2 visits and 4 weeks without fridge I had to buy a new one as for new parts I will have to wait 3 months and some parts are not available at the moments. Waste of money, time and so called "engineers" without proper knowledge-better information I find on YouTube.
April 11, 2023
Unprompted review
Reply from Repair Network
Dear Joanna,
Thank you for taking the time to leave a review. We're sorry to hear that you didn't have a great experience with our product/service. We take all feedback seriously and we are committed to addressing any issues that our customers may encounter.
We apologize for any inconvenience or frustration that you experienced, and we would like to do everything we can to make things right. If you could provide us with more information about your experience, we would be happy to investigate the matter and find a solution that works for you.
We strive to provide our customers with high-quality products and exceptional service, and we are disappointed that we fell short in your case. We appreciate your feedback as it helps us improve our products and services for future customers.
Again, we apologize for any inconvenience caused and we hope to have the opportunity to make things right for you. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.
The Repair Network Team
info@repair-network.co.uk
James was great on the phone
James was great on the phone, very helpful, informative and a pleasure to talk to. The whole repair was effected very smoothly and I was kept informed at each step.
March 27, 2023
Unprompted review
Reply from Repair Network
Dear Karen,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
It was very easy to arrange the repair
It was very easy to arrange the repair, and the engineer was able to fix both issues in one visit. I also appreciated the transparency on the price. It was also great that engineer already arrived on site with the replacement part so the problem could be fix it in the first visit. Danielle in the customer care team was very responsive, and very thoughtful for arranging one engineer to fix two problems in one visit.
April 28, 2023
Unprompted review
Reply from Repair Network
Dear Santiago,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Very quick for the engineer to attend
Very quick for the engineer to come out. Fixed the problem straight away. Danielle who took the initial enquiry was very helpful. My only criticism is that I had about 4/5/6 phone calls after it was repaired (sorry, lost count) to ask if everything was OK!?!?
April 14, 2023
Unprompted review
Reply from Repair Network
Dear Sally,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
repair to AEG washing machine
Well organised by James Tucker and I was kept informed by the engineer who arrived on time and repaired the machine in an hour. Ideal. thanks
April 18, 2023
Unprompted review
Reply from Repair Network
Dear Ian,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
James was most helpful
James was most helpful, the repair man was excellent and a credit to your company. I will use and recommend your company in future
April 18, 2023
Unprompted review
Reply from Repair Network
Dear Alexander,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Dishwasher Repair
Very helpful and good contact via phone and email. Took 3 visits from engineer to repair the fault but it was done eventually. This was on the Ultimate Repair Package
April 18, 2023
Unprompted review
Reply from Repair Network
Hi There,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Cooker Fault Finder
The engineer, Matt, turned up at our house to assess the state of you cocker. He asked if could come on our land, to see if we had dogs around. This was a first, so it set the scene. The inspection as organised by James Taylor of Repair Network. Matt was professional in his inspection of the cooker keeping us informed all the time. Would request Matt in any future dealings with Reair Network.
April 11, 2023
Unprompted review
Reply from Repair Network
Dear Michael,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
The young man Steve was amazing very…
The young man Steve was amazing very professional and new exactly what the problem was and how to repair it...my cooker is now working better than when it was new 👏
April 13, 2023
Unprompted review
Reply from Repair Network
Dear Cheryl,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Quality Service
The repairmen were able to come out within a few days. They were very knowledgeable regarding the make of my cooker and fixed it within half an hour of turning up.
James the call agent was also very polite and followed up by calling me after the repair to ensure everything had been repaired to a good standard.
March 31, 2023
Unprompted review
Reply from Repair Network
Dear Iwan,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
I was pleased to have my washing…
I was pleased to have my washing machine fixed quickly,Jamie was very good and clean worker.Thank you for the voucher James.
March 28, 2023
Unprompted review
Reply from Repair Network
Dear Sandra,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Effective no fuss solution.
Phone consultation was suggested to me by James who scheduled a call with fridge technician Stephen who guided me through what was needed to get our Fridge freezer working again. Much the most cost effective solution for our issue- thanks to both.
March 29, 2023
Unprompted review
Reply from Repair Network
Dear Mark,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Neff Cooker Fan Heating - No Heat
I found Repair-Network on the Web advertising an answer in seconds if I phoned. I contacted them on 22 March and reported a broken Neff fan oven (no heat) to Ms Nazmeen Rehman (Naz) who was clear, extremely polite and helpful. She promised a repair within 24 to 72 hours and gave me three price options which had to be paid in advance. I chose the Vital Repair Package which gave a 12-month guarantee on work done. A repair was completed efficiently on 24 March and the oven is now working again.
I would certainly use Repair-Network again and would recommend them to others. If I had one complaint it would be the need to pay in advance for a uncosted repair.
March 24, 2023
Unprompted review
Reply from Repair Network
Dear Bob,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
Repair Network seemed very efficient…
Repair Network seemed very efficient and checked up on progress of work
March 24, 2023
Unprompted review
Reply from Repair Network
Dear June,
Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our product/service. We take great pride in providing our customers with high-quality products and exceptional service, and we are delighted that we were able to meet your expectations.
Your kind words and positive feedback mean a lot to us. We appreciate your support and we hope to continue serving you in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We are always looking for ways to improve our products and services and we value your input.
Thanks again for your support and we look forward to serving you again soon!
Repair Network Team
info@repair-network.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.