Repairs4 Lmited 

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Rated 3 out of 5 stars

The job was a simple washer/dryer repair (something stuck in the pump) and that was completed very quickly with no issues. The guy was lovely and arrived on time. Where I did run into some problems... See more

Rated 5 out of 5 stars

I sent my iPad with its smashed screen to Repair4 on Saturday after booking it online. Received a courtesy call Monday saying it had been received and UPS turned up Friday with a fully fixed working... See more

Rated 1 out of 5 stars

Wish I'd read these reviews before using this company. They've had my iPhone (with cracked screen) for 14 days now. On several occasions, via email as I can't get through on the phone, I've asked... See more

Rated 3 out of 5 stars

Sent on a Wednesday with a promise of a return by the weekend. Showed on the order progress for several days as 'device received'. Chased on Monday to be told 'it's on the engineer's bench, I'll see... See more

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Rated 4 out of 5 stars

Good Work

Good repairs and the work was carried out to a high quality.
One thing that could be improved is the amount of time taken to complete the repairs.

April 3, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service despite repair running overdue

I had sent my son's phone with a cracked screen on recommendation and as they were one of the few companies able to undertake this repair and by far the cheapest. although the repair took a little longer than originally promised, I was kept informed every step of the way by Rebecca. every time she promised to phone, she called me with another update. Nothing was too much trouble and the phone appeared repaired to a very high standard. Cue one very happy son !!!!

March 28, 2013
Unprompted review
Rated 5 out of 5 stars

Extremely good, very user friendly customer service; highly recommended

They were very good. I did not realise that you could take your iphone to anyone but Apple. Prices very reasonable....so I would highly recommend them. I will certainly use them again as I have 4 iphones in my family which are all subject to wear and tear!!
The customer service rep(s) I dealt with were the best I have ever had to deal with. All I can say is well done

March 21, 2013
Unprompted review
Rated 5 out of 5 stars

First Class Service

Repairs4 were recommended by a friend and I found them to be perfect in every way - even through they couldn't fix my phone!!

My Iphone 4S ended up in the toilet and suffered water damage, after dropping it off to Repairs4 they tested it, found it to be beyond economical repair and supplied me with an official letter for my insurance company without any problems at all. Very impressed indeed!

March 20, 2013
Unprompted review
Rated 5 out of 5 stars

Iphone battery replacement

The battery on my Iphone was failing. I sent the phone off to Repairs4 on Tuesday and they rang me on Wednesday to say that they had received it. I received the phone back the following tuesday and it has been fine since. I would recommend the company as the cost was very reasonable.

March 16, 2013
Unprompted review
Rated 5 out of 5 stars

Fixed like new

Very good service. A colleague of mine lived near to the repair center so dropped my phone in for me and was able to pick it up the next day. They were very helpful on the phone when I rang to make the arrangements, nothing seemed to be too much trouble. A very polite, friendly and professional service. Highly recommended!!

March 15, 2013
Unprompted review
Rated 4 out of 5 stars

Fantastic at what they do, just don't expect it quickly.

First and foremost, MY PHONE IS FIXED, for which I am eternally grateful.
It has showed me how much I am reliant on my phone.The first impressions were superb, as others who have reviewed Repairs4, in that they aknowledged receipt of my phone on "My Dashboard"(4th March).
Only after an email to them on the 3rd day(6th March) to chase my order, did my dashboard change to "parts ordered" and a quick reply to say that they are running behind. I should expect my phone back on the 14th March!!! I did express my opinion as to advertising 24/48 hour repairs, but that is by the by. Anyway, nothing had changed on my dashboard until I chased again on the 13th to see if they were on time and whether I would be receiving my phone back as promised?
My phone turned up yesterday, on the 14th March and working.
In summary, I would use them again, but would not have hopes of getting my device back in a hurry, as I initially did this time. I have given a fair review, I think, it would have been a 5, but for the time delay and having to chase for an update.

March 15, 2013
Unprompted review
Rated 2 out of 5 stars

Slow and thus far rude.

Used by a collegue who took his phone into the workshop and had it repaired on the spot (cracked screen)-highly recomended so after I dropped my iphone 4s I booked it in for repair.

Sent it on a Friday, they recieved it on Saturday and it was booked into the workshop Monday.
After reading that the online account is updated with the status of the order I checked hopefully throughout the day as on the site it says most repairs are done on the day of reciept.
Nothing but ''device recieved'', Tuesday ''device recieved'' by wednesday I was a little concerned and gave them a call, ''yes its been booked in we will get it done asap''-''could you let me know asap when it will be likely to be fixed and when it is I will collect as I am an estate agent and going out doing viewings without a phone is a real safety issue''
Didn't recieve a call back so Friday website still says ''device recieved''.
Called again - ''no still not done we are waiting for a part and it wont be done till Wednesday we will dispatch as soon as its done''
1. Why wasnt I informed of the fact you are waiting for a part and my phone will be with you a week and a half!?
2. You clearly ignored my call requesting I be informed when the device is fixed so I can collect and provided no call back to update me that it would not be done till Wednesday.
3.Why was your system not updated as it says it will be? - aparently the system was down and they were in the process of calling everyone but clearly hadnt got around to me!

REALLY dssapointed with the service-maybe I would have been more understanding if I had not had to chase after them to get the updates! Waiting for a part cannot be avoided however I think customers need to know that this is the case and not be treated like hardwork when they want to know what is going on with their device.

I will not be reccomending or using again.

March 8, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent. friendly fast service.

I had got a micro SD card stuck in mt Garmin Sat Nav. Garmin quoted £95.00 (!!) to remove it (which would involve posting it back to Garmin). Repairs did it for £10.

I contacted them, made arrangements to take the device into the workshop at Felixstowe and delivered it late in the afternoon. I was phoned early next morning and told the job was done and had been so simple that the charge would even less than quoted. (£20-£30).

Excellent service in every respect.

March 7, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service and the best customer service I’ve ever had the pleasure of dealing with.

After the home button had failed on my Iphone 4s, i decided to search for a repair company close to where i live and/or work.
After reading a few reviews i decided to go with Repairs4.
After emailing i got a near instant response, they were really helpful and were happy for me to pop into the repair centre and they could fix the issue while I waited.
Although the nearest centre was 29 miles away, I decided, as I needed the phone quickly, the time and fuel was a small cost that waiting for the phone in the post.
The cost of the repair was also really good, 24.99 to replace the whole power button, including.
All in all, a great service and I will have no issues with dealing with them in the event of another issue/failure and will happily inform my friends if they require their services.

March 7, 2013
Unprompted review
Rated 3 out of 5 stars

Repair good, turn-round and communication poor

Sent on a Wednesday with a promise of a return by the weekend. Showed on the order progress for several days as 'device received'. Chased on Monday to be told 'it's on the engineer's bench, I'll see what's happening and ring you back'. Chased on Tuesday or Wednesday (can't remember which) to be told exactly the same thing (almost word for word). Eventually despatched on the Thursday without further notification (by which time we were away for the weekend!)
The repair itself looks very good, but it's disappointing to be let down over the turn-round time and unforgivable to promise a return call (twice) and not make that call.

March 5, 2013
Unprompted review
Rated 5 out of 5 stars

Extremely impressed by their efficiency, professionalism and reliable service!

I took my water damaged IPhone to the Apple Store who basically told me that there was no hope and offered to sell me a reconditioned one for £120. After seeing Repairs4 on the web & reading their reviews I decided to give them a try. The service they provided was very efficient, reliable, friendly and professional. Rebecca from Customer Services kept me informed of their diagnosis & the cost etc and was very helpful & friendly. They managed to locate the problem and for a small fee of £30, rectified it and I now have a fully functional IPhone. I would definitely recommend Repairs4.com.

March 3, 2013
Unprompted review
Rated 5 out of 5 stars

Thrilled

Service was efficient, staff are friendly and courteous, and my mobile is good as new!

February 28, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I was very impressed with the Profesional way repairs4 delt with me as a customer. The phone was repaired with no fuss within 24hrs. They were also a lot cheaper than most companies I tried

February 27, 2013
Unprompted review
Rated 2 out of 5 stars

Slow service and failed repair on iPhone 3GS

Had to chase them 3 times over 11 days for diagnostic on iPhone 3GS, then they came back and said it was hardware failure and sent it back un repaired with no explanation . Very disappointed service would not recommend based on my experience cost me £14 in postage and a total of 2 weeks with no phone.

February 26, 2013
Unprompted review
Repairs4 Lmited logo

Reply from Repairs4 Lmited

Dear Mr Davies,
Many thanks for your review. As with any negative review or complaint your order has been passed to me to investigate.

I can see that your device was sent to us for our fault diagnosis service which we state can take 7 - 10 days. The fault that you specified when booking the device in was as follows:
*******
Fault Details
"I have a iPhone 3GS ,it did have a cracked screen so I decided to replace
the screen myself and while I had it open to change the battery, in doing
the screen repair I cracked the LCD screen so this was also replaced.
First problem is that I could not get past the red battery screen, so I then
put in the old battery, next problem was it would then Not get past the
apple logo,. I have since tried recovery in recovery mode on iTunes and also
in DFU mode and got to the screen were it says iphone restored but still no
boot.I then tried tiny umbrella and ireb to get out of boot loop, no
success, and now when I try iTunes restore it states error 3194. I have now
put the new battery back and back to the red charge screen ( new battery
apn ends 0345) all part purchased from e-partz ,
At some stage I guess I would have disconnected the battery without a power
down as when I discovered I had cracked the LCD I could not power down The
old battery still charges as I can see this on iTunes so don't think it's
the fuse, the new battery does not charge, the old battery APN ends with
0431. I have now given up and are ready to buy new or send it to you guys if you
think it's not too expensive."
*******

On the 22nd Feb 2013 our customer services informed you that the device was beyond economical repair as our diagnosis software was reading a number of faults being generated that all indicated a serious fault with the logic board. The device was returned to you and nothing was charged for the extensive time that we had spent on the device.

I am sorry to hear that you are disappointed in our service however if there is anything further that i can help with please feel free to contact me on 0800 033 7000

Kind regards,

Nicholas Shaw
Managing Director

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