Replacement Keys Ltd Reviews 12,078

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, highlighting its speed and efficiency, with many orders arriving the next day. People are consistently satisfied with the quality of the products, noting that the keys work perfectly and are often a perfect fit, even when ordered from photos or codes. The ordering process is described as easy and straightforward, and the overall value, including reasonable prices, is highly appreciated by consumers. However, some customers also noted issues with keys not working or fitting correctly upon arrival. A few other people also felt that the delivery could be slow, and in some international cases, additional customs duties significantly increased the total cost of their order.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and efficiency,... See more

Product

Reviewers mention positive feedback about product. Many customers are delighted with the keys, noting that... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process very easy and... See more

Quality

Consumers find quality to be positive, with many reporting that keys cut from photos worked perfectly and... See more

Based on these reviews

Rated 5 out of 5 stars

Incredible service rarely seen this days. I needed a couple of keys cut, they could do this via decent quality photos I supplied. All 4 keys cut & worked without issue (how many times has keys not wor... See more

Rated 5 out of 5 stars

Needed an additional key for an Abus bicycle D-Lock, luckily had the code. Found the replacement key on their website with ease and was received in good time thereafter. Initially had my reser... See more

Rated 5 out of 5 stars

I went into a well known high street store to get two security keys cut. I was quoted £34 per key. (Buy 2 and you'd of got one free) so I was looking at £68, with a 3 to 5 day turnaround. I googled to... See more

Rated 5 out of 5 stars

Your service is remarkable and quite beyond what one might expect. I am inept and wasn't able to be as helpful as they probably would have liked, i.e. not personally able to send photos or give accura... See more

Company replied


Company details

  1. Key Duplication Service
  2. Locksmith
  3. Security Equipment Store

Written by the company

Welcome to Replacement Keys Ltd, the leading online replacement keys cutting company! Order replacement keys online with ease, eliminating the need for visits to locksmiths or hardware stores. Our advanced technology and skilled team ensure precise and quality key cutting for homes, offices, and more. Check out our Trustpilot profile for positive reviews and ratings. Experience convenience, reliability, and exceptional customer service with Replacement Keys Ltd.


Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service from replacement keys Ltd.

Ordered keys well after 4 pm, and they still arrived in the post the next day. Unbelievable delivery speed, why can’t all companies be like this??
Must admit I did have doubts about the working in my fuel cap as the replacements are for some reason physically smaller but both keys worked perfectly.
It’s just a pity they were unable to do a key for my L200 rear glass.
First class service from a five star company, many thanks for a fantastic service.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered one key originally …

Ordered one key originally to check quality and make sure it worked properly, so impressed I ordered 3 more the following week for other family members, ordered Weds and delivered Thursday.Excellent service

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt and very helpful with a query I had, cannot recommend highly enough 👍

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, I needed some spare keys for my new front door and was chuffed to bits as they were a perfect fit.
I ordered on a Saturday and they arrived on the Tuesday.
This is my 2nd experience as I ordered some for my work and they were also perfect. I shall fully recommend and use again should I need to .

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service replacement keys…

Great service replacement keys delivered next day and due to tale wrong key identification the keys were replaced with correct configuration. A definite to use again and recommend to others.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

The key to success

Needed some advice pre-order, staff were very helpful and answered my question.
Order process easy, prices reasonable and delivery quick and on time

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely speedy service

Extremely speedy service, ordered around 4pm and received next day by lunchtime. Keys work perfectly and in comparison to local quotes, this is a no brainer. Highly recommend.

The only hesitation is ordering online and giving home address - had shipped elsewhere.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Speed and expertise

I wanted two keys one for my front door and one for a Kawasaki motor cycle, a well known high street key maker quoted £12 for the house key and a ridiculous £25 for the bike key this was not an electronic key. Contacted replacement keys who identified one key for the bike by its code number and a photograph of the house key,I placed my order and they were here within 48 hours could not believe the speed in which they returned them. The best part both keys were only about £16 including postage ,I highly recommend them for their service and expertise

April 3, 2026
Unprompted review
Replacement Keys Ltd logo

Reply from Replacement Keys Ltd

Thanks for your feedback. Great to hear we can help you out with your keys. 🗝️🔑

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