Replacement Keys Ltd Reviews 12,080

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, highlighting its speed and efficiency, with many orders arriving the next day. People are consistently satisfied with the quality of the products, noting that the keys work perfectly and are often a perfect fit, even when ordered from photos or codes. The ordering process is described as easy and straightforward, and the overall value, including reasonable prices, is highly appreciated by consumers. However, some customers also noted issues with keys not working or fitting correctly upon arrival. A few other people also felt that the delivery could be slow, and in some international cases, additional customs duties significantly increased the total cost of their order.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and efficiency,... See more

Product

Reviewers mention positive feedback about product. Many customers are delighted with the keys, noting that... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process very easy and... See more

Quality

Consumers find quality to be positive, with many reporting that keys cut from photos worked perfectly and... See more

Based on these reviews

Rated 5 out of 5 stars

Incredible service rarely seen this days. I needed a couple of keys cut, they could do this via decent quality photos I supplied. All 4 keys cut & worked without issue (how many times has keys not wor... See more

Rated 5 out of 5 stars

Needed an additional key for an Abus bicycle D-Lock, luckily had the code. Found the replacement key on their website with ease and was received in good time thereafter. Initially had my reser... See more

Rated 5 out of 5 stars

I went into a well known high street store to get two security keys cut. I was quoted £34 per key. (Buy 2 and you'd of got one free) so I was looking at £68, with a 3 to 5 day turnaround. I googled to... See more

Rated 5 out of 5 stars

Your service is remarkable and quite beyond what one might expect. I am inept and wasn't able to be as helpful as they probably would have liked, i.e. not personally able to send photos or give accura... See more

Company replied


Company details

  1. Key Duplication Service
  2. Locksmith
  3. Security Equipment Store

Written by the company

Welcome to Replacement Keys Ltd, the leading online replacement keys cutting company! Order replacement keys online with ease, eliminating the need for visits to locksmiths or hardware stores. Our advanced technology and skilled team ensure precise and quality key cutting for homes, offices, and more. Check out our Trustpilot profile for positive reviews and ratings. Experience convenience, reliability, and exceptional customer service with Replacement Keys Ltd.


Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Speed and expertise

I wanted two keys one for my front door and one for a Kawasaki motor cycle, a well known high street key maker quoted £12 for the house key and a ridiculous £25 for the bike key this was not an electronic key. Contacted replacement keys who identified one key for the bike by its code number and a photograph of the house key,I placed my order and they were here within 48 hours could not believe the speed in which they returned them. The best part both keys were only about £16 including postage ,I highly recommend them for their service and expertise

April 3, 2026
Unprompted review
Replacement Keys Ltd logo

Reply from Replacement Keys Ltd

Thanks for your feedback. Great to hear we can help you out with your keys. 🗝️🔑

Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service! Ordered two replacement keys yesterday, they arrived early today - both keys work perfectly… I couldn’t be happier. Thank you so much.

April 2, 2026
Unprompted review
Rated 4 out of 5 stars

quick delivery and product

I ordered an A22 key cut using the code from the lock barrel on my tool chest, as I have unfortunately lost the original key. The replacement key does fit into the barrel, however it does not turn. On closer inspection, the cut appears to be slightly different, which means I’m unable to use the key.
Would it be possible to order a replacement lock barrel that is matched to the A22 key you have supplied, so I can replace the lock on my Halfords tool chest?
Thank you for your help and I look forward to your advice.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company Top Customer service

Fantastic company. They remade the key and sent the one that worked perfectly, without any extra charge. Truly a customer‑oriented business that deserves to be in every town. Their pricing is fair, their service is honest, and they genuinely put the customer first. I highly recommend them and wish them continued success.

March 24, 2026
Unprompted review
Replacement Keys Ltd logo

Reply from Replacement Keys Ltd

Thanks for your kind words, we will pass them on to the rest of the team. 🔑🗝️

Rated 5 out of 5 stars

Quick service and delivery

I sent a picture of my key as didnt have the codes and they were able to match it for me. I ordered 4 keys at 2.30pm and they were despatched and delivered the next day. Keys fitted like a glove and alot cheaper than buying direct. Can't fault this company.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Quick and easy to order, communication was excellent throughout the process with quick delivery. I’ve had multiple orders now and wouldn’t hesitate to recommend

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I'd contacted Customer Service for advice on a specific replacement key and they swiftly responded. Order was placed and they arrived within a few days. Well done for providing an amazing service.

March 19, 2026
Unprompted review

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