Resolution Law Reviews 

237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional legal team for their outstanding expertise, clear and timely communication, and reliable ongoing updates provided throughout every single stage of the complex claims process, ensuring that everyday people feel fully supported throughout. However, some reviewers were not happy with slow response times and lengthy delays encountered during the initial phases of their legal cases. Consumers specifically mentioned that navigating these difficult procedures occasionally required considerable patience before finding truly helpful guidance, overcoming initial hurdles, and successfully reaching a positive final resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that assigned lawyers and legal teams are extremely... See more

Claim

Consumers find claim to be positive, highlighting how reviewers are consistently kept informed and up to date... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently went above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more

Company replied

Rated 5 out of 5 stars

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more

Company replied

Rated 5 out of 5 stars

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(237)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very pleased with the service

I was very pleased with the service I received for my injury claim.
Rachael kept me updated and the outcome was good , I would highly recommend
P Tidy

September 24, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Great service from Joanne!

Really pleased with the service. Joanne provided great advice and kept me up to date with the status of my case until resolution. A big thank you!

September 9, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Senior paralegal Rachael jones was my…

Senior paralegal Rachael jones was my point of contact and was really helpful in my case and the outcome of my case was great I have nothing but the highest recommendations for resolution law

August 14, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Jarred. Your kind comments will be passed on back to Rachael and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Rebecca colwell is one of the best…

Rebecca colwell is one of the best solicitors who helped and supported me with my claim.Resolution law should cherish this brilliant paralegal she’s gone above and beyond for me. I cannot thank you enough Rebecca
I Rate resolution law 5 massive stars.

August 8, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a honest review about your experience with us. Your comments will be passed on back to Rebecca and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Legal Support

Joanne Duffy was excellent in her guidance and general support. Her empathy and care as well as professionalism was highly appreciated. Keeping us updated with regular communication was extremely helpful. Thank you.

July 29, 2022
Unprompted review
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Reply from Resolution Law

Hi Clare. Thank you for taking the time to leave us a 5 star rating and a great review. Your kind comments will be passed on back to Joanne and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Can't recommend this company enough

Mark Hill has handled our case with empathy, care and diligence. He has always been there to answer questions and keep us informed throughout what has been a challenging time. We can't recommend him highly enough - Thank you Mark

July 28, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Denise. Your comments will be passed on back to Mark and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Rachell Bickerstaffe was excellent

Rachell Bickerstaffe was excellent. She kept us up to date and gave us advice when needed. Let’s hope we never have to seek legal help again but we know who to use if it becomes necessary. Highly recommended

July 26, 2022
Unprompted review
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Reply from Resolution Law

Hi Sue. Thank you for taking the time to leave us a 5 star rating and a great review about your experience with us. Your comments will be passed on back to Rachell and the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Joanne Duffy is one of the best…

Joanne Duffy is one of the best solicitors who helped and supported me with my claim.Resolution law has one of the rare gems within the company.
I Rate resolution law 5 massive stars.

July 23, 2022
Unprompted review
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Reply from Resolution Law

Hi Sameena. Thank you for taking the time to leave us a 5 star rating and a honest review. Your comments will be passed on back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Thank you

Joanne Duffy was fantastic couldn’t have done it without her

July 15, 2022
Unprompted review
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Reply from Resolution Law

Hi Joe. Thank you for taking the time to leave us a 5 star rating and a honest review. Your comments will be passed on back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

A great support and very helpful

Resolution Law have been a great help and support during a challenging period. They ensured my case was well prepared for so that I could receive what I was entitled to. They also were very attentive and quick at replying to my emails and calls.

July 14, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a honest review. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Joanne Duffy was excellent

Joanne Duffy was excellent! Always responded promptly.

Very happy :)

Thank you!!

July 12, 2022
Unprompted review
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Reply from Resolution Law

Hi Jasmin. Thank you for taking the time to leave us a 5 star rating and a honest review. Your comments will be passed on back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

I have been dealing with Rebecca…

I have been dealing with Rebecca Colwell and its been outstanding. Very polite and helpful with regular updates.

July 8, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Scott. Thank you for taking the time to leave us a 5 star rating and a really great review. Your comments will be passed on back to Rebecca who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Joanne Duffy

Have been dealing with Joanne Duffy and the service I received was outstanding. I had regular updates and everything was such a smooth and simple process.

July 8, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Joe. Thank you for taking the time to leave us a 5 star rating and a honest review. Your comments will be passed on back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Medical negligence claim

Natasha has dealt with a medial negligence claim on behalf of my late father.
The service has been nothing but exemplary keeping us informed and updated at all times.
Natasha has also dealt with everything in a most empathetic way
First class service and thank you

June 22, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Andy. Your comments will be passed on back to Natasha who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

My experience with resolution law has…

My experience with resolution law has been fantastic, they are in communication with you constantly and help you to get the results you deserve , I would definitely recommend their services to anyone , thank you resolution law .

June 17, 2022
Unprompted review
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Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Jo. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Very professional and understanding

Very professional and understanding. Great communication always informing at every stage of the process. Good job done.

June 7, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Sharon. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Excellent service

Excellent service, kept up to date the whole way through the process, Jennifer was brilliant, would highly recommend.

May 25, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review David. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Car Accident claim myself wife

This note to say Resolution law handled our claim for an accident back in Oct 2018 with the claim settled now for myself & myself to a very high standard .
Would recommend them to handle any car accident case that's not your fault.

May 22, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Michael. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

Cloned Plate Hit & Run - SETTLED

I was involved in a hit and run accident in early 2020, multiple companies dropped the claim as i was hit by a vehicle on cloned plates. My claim finally made it to resolution law in late 2021 and Sarah Campbell took on my claim through the MIB. The process was lengthy but this was due to delays and investigations on the motor insurance bearues side. Sarah ensured I was informed at all stages, putting my mind at ease, she assisted with collection of all essential details and information. From this I was reviewed by psychologists and doctors and arrangements were made to ensure I was making a full recovery with any assistance I may require. My claim is now settled in full and i am able to progress with my life taking the pressure off completely. I can't thank her and the company enough and would highly recommend using there services.

May 18, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Robert. Your comments will be passed back to Sarah who will be delighted with this feedback. Kind regards, Resolution Law

Rated 5 out of 5 stars

No hesitation in recommending…

No hesitation in recommending Resolution Law.
Professional approach. Knowledgeable people. Fully explained the personal injury claims process and kept me informed at every stage. Mr Jeanrenaud dealt with my case. He was thorough with regard to every detail, gathered and collated all the evidence needed and negotiated a very pleasing settlement. Excellent client service.

April 16, 2022
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave us a 5 star rating and a great review Edwin. Your comments will be passed on back to the team who will be delighted with this feedback. Kind regards, Resolution Law

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