Resolution Law Reviews 

237
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional legal team for their outstanding expertise, clear and timely communication, and reliable ongoing updates provided throughout every single stage of the complex claims process, ensuring that everyday people feel fully supported throughout. However, some reviewers were not happy with slow response times and lengthy delays encountered during the initial phases of their legal cases. Consumers specifically mentioned that navigating these difficult procedures occasionally required considerable patience before finding truly helpful guidance, overcoming initial hurdles, and successfully reaching a positive final resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that assigned lawyers and legal teams are extremely... See more

Claim

Consumers find claim to be positive, highlighting how reviewers are consistently kept informed and up to date... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently went above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more

Company replied

Rated 5 out of 5 stars

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more

Company replied

Rated 5 out of 5 stars

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(237)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I only had dealing with 1 person which…

I only had dealing with 1 person which was lynsey and she was absolutely amazing kept me upto date with everything and made the whole process so simple for me. I wouldnt have wanted to deal with anyone else but lynsey I couldn't recommend her enough thank you for everything you had done for me i appreciate it more than you know

October 21, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Lynsey who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Helpful and friendly service

Helpful and friendly service, everything was explained in an easy to understand manner without feeling patronising, something that the previous solicitors definitely were. I would definitely recommend them. Jay was particularly helpful and understanding.

October 26, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Joyce. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Jay who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

From start to finish of my claim - Excellent

From start to finish of my claim, I was kept informed and up to date. Everything was clear and readable and I felt comfortable leaving it in their hands. The staff member I had assigned to my case was very helpful.

October 30, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Alex. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to your team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Ameena has been very helpful and promt…

Ameena has been very helpful and promt in sorting out my case. Great communication with me throughout the process as well.

October 26, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Sophie. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Ameena who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

This company is amazing and I would…

This company is amazing and I would recommend them to anyone. Luke Whittington handled my case for many years battling with the 3rd party insurance after I was hit by a drink Driver. They challenged the third party who wouldn’t accept liability ! But Luke and the team persevered and with the end result we won I cannot thank the team so much and as I said before I would 110% recommend them to anyone.

October 21, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Dieter. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Luke who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Adrian McGurk dealt with my claim and…

Adrian McGurk dealt with my claim and cannot thank him enough, always kept me updated and got me the result I wanted.

October 14, 2026
Unprompted review
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Reply from Resolution Law

Hi Mark. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Adrian who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Resolution law dealt with my case

Resolution law dealt with my case. A lady called Rachael jones I can’t thank you and the team enough it went on for 2 years and they are with you every step of the way
Rachel made everything feel so easy
Thank you team

October 14, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi James. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Rachael who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 1 out of 5 stars

Very slow process

Very slow process, never once spoken to anybody was just done via email during odd hours. Even though the claim was perceived not in my favour i feel no proper effort or guidance was ever given and no interest in helping.

Thankfully for my new motor insurance I'm with different company so if the unfortunate event does happen again its doesn't take nearly 3years to find out and slow email responses.

I would not use again.

September 23, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you for taking the time to leave a review. We are sorry to read that you are dissatisfied with your experience and that you felt communication and guidance fell below your expectations.

We take all feedback seriously and would welcome the opportunity to understand more about the concerns you have raised and to investigate the matter fully. Unfortunately, we are unable to identify you from your Trustpilot username.

If you would be willing to contact us at enquiries@resolutionlaw.co.uk, providing your name and any relevant reference details, we will look into this further and respond to your concerns directly.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throughout what became a lengthy process. Joanne worked hard to achieve a great outcome for us and made the whole process as straightforward as possible. I wouldn’t hesitate to recommend her.

September 21, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Jordan. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

If only all people were as helpful and…

If only all people were as helpful and committed to there clients as Rowena and her team were in my case. Every part of my case was handled with the maximum amount of helpfulness that could possibly be given. Nothing was too much to ask for, and every question answered with honesty and complete clarity at all times. I would recommend them to everyone, they consistently went above and beyond what I expected from them. An absolute pleasure to deal with in what have been very difficult personal circumstances.

September 1, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Paul. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Rowena and the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, joanne duffy went above and beyond, especially with communication and updating as the case proceeded

September 11, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent Service

Being able to speak an assigned lawyer, in my case Alison Guy, directly on the telephone, when necessary.
Who was always very professional and a pleasure to deal with.
Concluding with a successful completion of my case.

September 4, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Alison who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Brilliant service

Just wanted to say a big thank you to the team who dealt with my personal injury case, especially Alex for all the hard work with prompt communications and updates. Thank you all once again.

August 27, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Alex who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Joanne has been excellent through out…

Joanne has been excellent through out my case couldn’t want for a better person so helpful
Thank you

August 4, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Lisa. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Could not fault the firm

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism and assistance throughout was greatly appreciated!

July 28, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Jorga. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Jay who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

I am so grateful for Adrian's help.

I am so grateful for Adrian's help and he was also quick to respond to any queries I had. He gave me lots of confidence in my case and was friendly yet highly professional.

July 27, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Emma. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Adrian who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent service

I cannot fault all that Adrian McGurk did on my behalf. My case took over three years to complete and reached a very satisfactory conclusion. I certainly could not have handled it myself. Adrian was always there making medical appointments for me and offering good advice. I would highly recommend him to anyone.

July 24, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Lynda. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Adrian who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Communication was excellent from Laura

Communication was excellent from Laura, she kept me updated on each stage and resolved the issues without delay.

July 21, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Meerab. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Laura who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Joanne Duffy - Resolution Law

I cannot thank Joanne Duffy enough for the outstanding support she has provided. I am truly grateful for all the help and guidance she has given me throughout the process. Her communication skills are exceptional, and she has a wonderful ability to explain things clearly and patiently whenever I was unsure or needed further clarification.

Joanne kept me informed every step of the way, regularly providing updates and offering valuable advice whenever it was needed. What stood out most was her compassionate and reassuring nature.

I feel incredibly fortunate to have experienced such empathetic, caring, and professional support. Joanne consistently went above and beyond, making me feel heard, valued, and supported throughout. Her dedication and kindness have made a real difference, and I cannot recommend her highly enough.

July 17, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Lavinia. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Great service from great staff

I had the good fortune to have Joanne Duffy support and guide me through a claim for injuries sustained. She was professional and clearly explained what needed to be done. Her support was reassuring and appreciated. Thank you

July 11, 2026
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Tim. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

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