Resolution Law Reviews 

237
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and professional legal team for their outstanding expertise, clear and timely communication, and reliable ongoing updates provided throughout every single stage of the complex claims process, ensuring that everyday people feel fully supported throughout. However, some reviewers were not happy with slow response times and lengthy delays encountered during the initial phases of their legal cases. Consumers specifically mentioned that navigating these difficult procedures occasionally required considerable patience before finding truly helpful guidance, overcoming initial hurdles, and successfully reaching a positive final resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that assigned lawyers and legal teams are extremely... See more

Claim

Consumers find claim to be positive, highlighting how reviewers are consistently kept informed and up to date... See more

Service

Users describe positive interactions with service, highlighting that reviewers consistently went above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adrian McGurk took over my case after about 12 months into it due to my original solicitor leaving, and I noticed a big change and movement when he took over. He helped push things along,kept me infor... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Joanne at Resolution Law was absolutely fantastic in handling our losses claim following one of our buses being written off in 2024. Professional, knowledgeable and always kept us updated throu... See more

Company replied

Rated 5 out of 5 stars

While dealing with my case, I couldn’t fault Jay. His communication with updates throughout was great, answered any queries promptly, and had my case settled quickly and smoothly. His professionalism... See more

Company replied

Rated 5 out of 5 stars

Georgia has been absolutely incredible throughout my entire claim process! From start to finish, she handled everything with such professionalism, clarity, and genuine care. She kept me updated at... See more

Company replied


Company details

  1. Legal Services

Written by the company

Our solicitors deal with all types of personal injury claims on a no win no fee basis. Where possible we will look to ensure that there are no deductions from your damages. Most lawyers will seek to take a deduction of up to 25% from your compensation by way of a Success Fee. Resolution Law will not. Instead, we will assess each case individually to see if a 0% success fee is possible. If it is not, we will cap any success fee deduction at 20%.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(237)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Positive experience working with Georgia

I highly recommend Georgia Sharock. Throughout my claim, she was exceptionally kind, responsive, and always quick to answer my emails. Georgia guided me through the process with professionalism and expertise, ensuring that I felt supported and informed at every stage. Her knowledge and dedication made a significant difference, and I truly appreciated her approachable and reassuring manner.

November 11, 2024
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Sarah McCarthy and Mikey Clarke were…

Sarah McCarthy and Mikey Clarke were very helpful and they were very efficient and quick. They have been really responsive and kept me updated. Would definitely recommend!

September 2, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Sarah and Mikey who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Charlie Seymour

I have been dealing with Charlie Seymour re my Personal Injury Claim - he has been fantastic keeping me updated with everything going on.
Never had to deal with anything like this previously so he has been am absolute Star

Thank You so much for all your help :)

August 27, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Diane. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Charlie was helpful and always…

Charlie was helpful and always responded quickly and efficiently to any queries I had. Thank you for your brilliant service.

August 22, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

fab!

i had a case transferred here from a different solicitors due to a conflict issue that had come to light.

in the 3/4 months resolution law had the case they did a lot more than the 6/7 months with the previous solicitors. I’m now due a payment for the injury and the case will be closed shortly.

specifically sarah mccarthy was amazing. she kept me updated every step of the way and answered any questions i had in a very timely manner. great client care etc

August 20, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Sarah who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Hello I was always updated and informed…

Hello I was always updated and informed of all information needed and charlie Seymour was absolutely incredible he handled the case brilliantly and always worked with me to help as much as he could the whole team where brilliant and ime not the easiest person yo get along with but they didn't hesitate and handled the whole case amazingly thabk you so mucb for all your time guys yoube been ace!

August 13, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Jack. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Charlie who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Outstanding firm and incredible Solicitor,

From start to finish, what could have been a stressful legal process was made incredibly smooth thanks to Joanne Milford, the solicitor handling my case. Her professionalism and dedication were truly outstanding. Joanne took the time to clearly explain every step, kept me updated throughout, and her response times were exceptional. The outcome exceeded my expectations, and I’m genuinely delighted with the result. I wouldn’t hesitate for a second to use Resolution Law again – they’ve earned my full trust and highest recommendation.

July 30, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Darren. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Efficient and professional …

I had a great experience with a whip lash claim , great communication , my case was handled with speed and efficiency! Big Thavk you too Georgia for all her hard work ;)

June 28, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Lorraine. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Great Service

I would like to thank resolution Law for great service from start to finish, a big thankyou to Georgina Sharrock who handled my case and kept me fully informed at all times.

July 25, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Richard. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

I would like to thank all at resolution…

I would like to thank all at resolution law and a very special sincere thank you to Lucy who dealt with my claim and achieved a excellent result.
Very highly recommended
Thank you very much

July 15, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Stephen. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Lucy who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

A 5 star plus service

It is with deep gratitude and appreciation that I can very happily recommend Rachell Bickerstaffe who has been an outstanding, fair and consistently brilliant Solicitor. My case dragged out over three years but with Rachell's patient professionalism and excellence it has come to a close. If I could give more than 5 stars I would. Thank you Rachell. You have my vote.

July 10, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Mary. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Rachell who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Georgia Sharrock

Georgia Sharrock, You have been an absolute superstar throughout this case. The effort and time you’ve put in have been outstanding, and I just wanted to say a huge thank you for all your support. I wish you all the very best for the future, and once again, thank you so much for everything! 10 out of 10.

July 4, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Oliver. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgia who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

I am grateful to Resolutionlaw

I am grateful to Resolutionlaw especially Lynsey Thomas who handled my personal injury case. She always kept me informed, updated and reassured me with every step of the case. I truly appreciate all her efforts and how she dealt with any issues I had. 5 star jobs.

June 24, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Monica. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Lynsey who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Excellent communication and support

Excellent communication and support from the staff, easy to read paper work and clear guidance. Thank you to Melissa Rice for her help and support throughout.

June 23, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Yasmin. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Melissa who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

In the right hands

Kept up to date constantly and providing accurate timelines to manage expectations. Georgie was amazing, helping with decisions and providing support from start to finish.

June 20, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi James. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Georgie who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

I just wanna say how grateful I am to…

I just wanna say how grateful I am to Resolutionlaw especially MELISSA Rice who handled my personal injury case. She kept me informed and reassured me with every step of the way I truly appreciate all her efforts and how she dealt with any issue i had ... 5 star jobs

June 12, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Maurice. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Melissa who will be delighted with this feedback. Kind regards, Resolution Law..

Rated 5 out of 5 stars

Amazing service

Very clear communication very good advice didn’t even have to go to court in the end but they had a barrister ready for my court date which was cancelled,

June 2, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Thomas. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Very good communication from first…

Very good communication from first contact.
Polite and accurate with all my details.
There was no delay with emails and any questions that i asked.

June 2, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Carl. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent service every thing taken…

Excellent service every thing taken care of no real stress to myself
Would definitely use again

June 4, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Hi Katie. Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to the team who will be delighted with this feedback. Kind regards, Resolution Law...

Rated 5 out of 5 stars

Excellent

WOW! What an experience. The stress of the incident and how much it affected me mentally I cannot fault this company and most importantly Joanne. She replied to me quickly with any queries that I had and was assertive and to the point. I would definitely like to use this service again if I ever needed to. 22 months later and I am saying goodbye to this brilliant firm. Thank you for everything.

May 29, 2025
Unprompted review
Resolution Law logo

Reply from Resolution Law

Thank you so much for taking the time to leave us a 5 star review. Your comments will be passed back to Joanne who will be delighted with this feedback. Kind regards, Resolution Law...

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look